Caremark Thanet

Unit A5A Continental Approach, Westwood Industrial Estate, Margate CT9 4JG
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9.3 48 Reviews
  • Caremark Thanet, Margate
Caremark Thanet is a family-run business. The two founders of the company hold the positions of director and managing director. One director has gained a wealth of experience in health care from working as a nurse for over fifteen years, while the managing director's background lies in education and management. There are three other directors. One is the registered manager, one is director of business development and marketing and one is director of safeguarding and compliance.

Caremark Thanet is a business that is part of the service sector. It provides a very important service to some of the most vulnerable people in society. It aims to provide outstanding domiciliary care to each of its customers.

The company has a very clear ethos: established by the owners; adopted by all. Caremark Thanet’s customers are the most important people for the business; Its care and support workers are the most important people in the business; a socially responsible business is most important for everyone.

Providing a service to its customers is not an inconvenience. It is the reason that the company exists. If customers did not want its services, Caremark Thanet would not be needed. Customers pay to receive a service. Providing that service is not an inconvenience, it is a privilege.

Caremark Thanet is a socially responsible local business. Where possible it buys all its supplies from other local businesses. Local businesses supporting local businesses is good for the local economy and local people.

The owners have very high standards and they are proud of that. They have never compromised and will never compromise on the quality of the care that they provide; they are also proud of that, and they are equally proud of the hardworking carers that deliver outstanding care.

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Care Provided by Caremark Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jayne Costain (Registered Manager and Director of Care)

Funding & Fees Guide for Caremark Thanet

  • Prices

  • From £36.85 per hour

Caremark Thanet Reviews (48)

Total of 48, showing 21-40
9.3

Caremark Thanet has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Thanet has 48 reviews.

Overall Experience

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Review from Carlos D (Son-in-law of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care provided by Caremark to my mother-in-law. Due to her medical condition we had to change the amount and days of care, Caremark have been extremely sympathetic, helpful and accommodating. All the cares have been excellent, kind, helpful and polite. We are very happy
with their service.

Reply from Garry Costain at Caremark Thanet

Thank you very much indeed for your very kind words. I'm very pleased that we have been able to help you.


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Review from Lisa W (Granddaughter of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very well looked after by Caremark. She loves the carers and really looks forward to their visits. I have spoken to the carers who seem very nice. The office staff are very professional and sort things out very quickly if we have had queries. Can't thank them enough. Thank you Caremark for
all that you do.

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Review from Pauline S (Wife of Client) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service we continue to receive. Reliable, punctual, very pleasant and efficient.

Reply from Garry Costain at Caremark Thanet

Thank you very much indeed for your kind words. It is our pleasure to provide the service for you.


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Review from Tina W (Daughter of Client) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start Caremark were by far very helpful, friendly and professional, providing an excellent service for mum. They listened to mum's needs and responded accordingly, always treating her with dignity and respect. They also helped by keeping me informed of visits, not only through the daily notes
but also by telephone calls, advising when the package needed adjusting and suggesting what would work better for mum from their experience. Everyone I dealt with at Caremark had a cheery approach and were extremely helpful, nothing was too much trouble and this really helped put me at ease that mum was in safe hands. Mum also commented on how cheery they all were and had no complaints at all. For a first time user of a service, this was important to reassure her and make her feel comfortable, with regular carers visiting and building a rapport. Mum loved the extra activities Caremark provided and these were a highlight that she looked forward to, and could remember even with her dementia.

Reply from Garry Costain at Caremark Thanet

Thank you. It was a pleasure to provide the service.


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Review from Kai S (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that Caremark provided were all really well trained, lovely people with great understanding of the situations at hand. I would highly recommend anyone looking for care help to try their services out.

Reply from Garry Costain at Caremark Thanet

Thank you for your review. We place great emphasis on our training so it's good to receive such positive feedback about it.


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Review from Fiona C (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to staff at Caremark Thanet. I live in the USA and needed care for very independently-minded parents. My mother has become frail but was reluctant to accept help. They very dscreetly assessed the situation: helped persuade my family to accept some help and had care starting within
hours. The team who looks after my mother are very professional, kind and reliable. Beyond this, the office team have been an incredible back-up for me (as I live so far away). They have been particularly effective at communicating with the doctor and keeping the doctor involved in my mother’s care. They are in constant communication with me about how my mother is doing. My family completely relies on the Caremark Thanet team and I am grateful to have found them.

Reply from Garry Costain at Caremark Thanet

Thank you for your review of our services. I am pleased that we have been able to make a positive difference to you with the care we provide for your mother.


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Review from Clare I (Daughter of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides an excellent service.
Thanks to Caremark my mother was able to remain living independently in the family home for an extra 18 months after the death of my father- this would not have been at all possible without the help of Caremark.
I cannot praise them highly enough.
All of their
carers showed my mother, and indeed my father before her, extreme kindness, provided great company and superb personal care, whilst respecting her dignity at all times.
The administration team at Caremark always managed to provide extra cover if needed at very short notice whilst remaining cheerful and helpful throughout.
My mothers care package increased as her health deteriorated - she had 4 visits per day, and a night-time sitter.
Caremark always did their best to use the same 5 or 6 carers for my mother - she looked forward to their visits, felt very comfortable with them and shared many laughs with them all.
A massive thank you from me girls - you know who you are xx

Reply from Garry Costain at Caremark Thanet

Thank you for your kind words. It was our pleasure to provide care.


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Review from Aidan M (Client) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has offered me a way to be more independent. Future plans I have can now be put into action with the help of my fantastic carer and team. The support they have given me in the time that I've been with them, has given my mother confidence in knowing that I'm in safe hands. If I was to score
the level of care and support that Caremark has given me out of 5 stars, I would have no hesitation in giving them 6 stars.

Reply from Garry Costain at Caremark Thanet

Thank you for your kind words which we will be delighted to share with all involved in your care.


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Review from Peter E (Son of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Caremark were allocated to care for my 88 year old father who had been diagnosed with throat cancer for 18 months. He had been admitted to the local hospice for a few weeks when he expressed his wish was to be at home. The care involved with making that wish to be at home a reality was a
large ask and we would need carers to assist with my father's needs. Firstly may I say that the allocation of the funded care to Caremark turned out to be phenomenally good!
Right from the first assessment to the sad end the two weeks we had carers call three times a day and they cared for him with dignity, respect and knowledgeable accuracy that I have not experienced before. Care too for us the family was clearly there.
All of the carers were excellent people and in particular, they kept a regular team as much as possible for familiarity.
My experience with Caremark is one I will never forget and I cannot thank the people involved enough for their kindness and expertise. Strongly recommended!

Reply from Garry Costain at Caremark Thanet

Thank you for your kind comments. it was our privilege to provide care.


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Review from Alyson W (Daughter of Client) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These people did an excellent job and I would not hesitate to recommend them. All the girls that cared for our mum were lovely and extremely patient.

Reply from Garry Costain at Caremark Thanet

Thank you for taking the time to review our service. We very much appreciate it.


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Review from S J (Sister of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Caremark have been excellent. The office staff have been understanding, flexible and their support and advice has been invaluable. They always ring you back when they say they will! We feel we have struck gold with our carer. She is reliable as well as being extremely competent. She is
warm and understanding and a delight to have in our home.

Reply from Garry Costain at Caremark Thanet

Thank you for taking the time to review the service that we have provided for you. It is always highly satisfying to hear that about how well our carers have met your needs and how helpful our office staff have been. It is our privilege to have provided you with the service that you have reviewed.


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Review from Chris (Client) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Caremark for the support they have provided since I broke my arm. The whole service from start to finish was far more than I was expecting or hoping for. If I need care in the future Caremark will definitely be at the top of my list. I was very impressed with the carer who came
regularly, she did a very good job and I felt like nothing was too much trouble for her.

Reply from Garry Costain at Caremark Thanet

Thank you for taking time to review our service. I am very pleased that you were so happy with our service.


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Review from Stella G (Wife of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the Caremark Carers. Without them, I would not have been able to have my darling husband at home with me. So from the bottom of my heart, I love and thank you all.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It was our privilege to provide care for your husband.


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Review from Peter C (Son of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was excellent right from the moment Caremark answered the telephone at 11.00 on Saturday morning. Within the hour everything was sorted out. The people in the office were also a source of sound advice. The carers themselves were excellent and went well above and beyond what could be expected.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for such positive feedback. It was our privilege to provide the service to your mum.


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Review from Brian A (Friend of Client) published on 9 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were recommended to you by a friend. We needed a competent care service for a friend of long standing who has no living relatives and is in the early stages of dementia. After our first introductory meeting, it was clear that your company could provide ALL the necessary help that was required.
We can only say that every single member of your staff seem to perform 'above and beyond the call of duty', as I am going through treatment for cancer myself the peace of mind that your staff offer to us in knowing that our friend is receiving such wonderful care is beyond any thanks, but thank you anyway for all that you do.

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Review from Trevor K (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short spell in hospital, it was just too much to keep an eye on mum once she had returned home as she wanted too. We had already sorted the fall alarm and meals on wheels but still felt she not only could not cope but would be in danger. (Also lonely, despite frequent visits.)
Mum can be awkward
and quite particular (by her own admission) and to get someone to help wash in the mornings was a huge step and maybe one too far.
I cannot praise Caremark (Thanet) enough, their professionalism, care and understanding of the situation which has been perfect. Not a cross word from my mum and she has been delighted with all the care and attention. This has been a huge relief for us all. A very happy outcome to what was a very concerning time. Mum would not be happy going into a residential home, which we thought may be the only option. All I can say is, it is not the only option, thank you Caremark.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your very kind words. It is always pleasing to know that our services have been just what is needed. Thank you again.


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Review from Angela B (Daughter of Client) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with both the carers visiting my father and the staff in administration. When I needed to organise short notice care for my father, the admin staff were extremely helpful and were able to respond to his needs on the day of the request which was very reassuring.


He recently

fell and needed paramedics, the carer stayed with him until the paramedics arrived. I am not local to him and so I was very grateful for her care and concern. Just knowing he was safe and someone was with him made a huge difference to me and lessened the stress. The staff at Caremark keep me up to date with any changes regarding my father and promptly respond to his ever-changing needs.


I feel confident that my father is receiving excellent care from an honest, reliable team.


Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind comments. We will ensure that the care and support workers concerned receive this very positive feedback.


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Review from Alexandra T (Client) published on 23 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care provider, very caring and fantastic supportive carers that help with my personal care needs. Nothing is ever a problem from supporting me at home to supporting me when I have gone to hospital. They always let me know if there are any problems and are totally supportive to my needs.
Best care company I have been with in over 10 years.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for such positive feedback. It is always a pleasure to pass on compliments to our care and support workers.


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Review from Martin F (Son of Client) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and lives on her own. Thanks to Caremark she continues to live an independent life. I live 350 miles from Mum and Caremark have always responded to telephone calls with efficiency and care. They often go beyond my expectations with their care. My mum has 3 visits a day / my mum
likes the Carer's who visit!
I would have no hesitation in recommending Caremark to people in a similar position.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It is always a pleasure to hear from our customers and their relatives.


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Review from Ian (Son of Client) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Thanet provided care for my father for over two years, staff were always attentive and most struck up a strong bond with him. Although during this time the company grew significantly, management were always responsive and available. In a business where people are as important as the care
provided, it's fair to say my father thrived on the companionship and friendship he received from his 'regular' carers.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Caremark Thanet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Caremark Thanet is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Thanet is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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