Caremark Thanet

Unit A5A Continental Approach, Westwood Industrial Estate, Margate CT9 4JG
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9.3 48 Reviews
  • Caremark Thanet, Margate
Caremark Thanet is a family-run business. The two founders of the company hold the positions of director and managing director. One director has gained a wealth of experience in health care from working as a nurse for over fifteen years, while the managing director's background lies in education and management. There are three other directors. One is the registered manager, one is director of business development and marketing and one is director of safeguarding and compliance.

Caremark Thanet is a business that is part of the service sector. It provides a very important service to some of the most vulnerable people in society. It aims to provide outstanding domiciliary care to each of its customers.

The company has a very clear ethos: established by the owners; adopted by all. Caremark Thanet’s customers are the most important people for the business; Its care and support workers are the most important people in the business; a socially responsible business is most important for everyone.

Providing a service to its customers is not an inconvenience. It is the reason that the company exists. If customers did not want its services, Caremark Thanet would not be needed. Customers pay to receive a service. Providing that service is not an inconvenience, it is a privilege.

Caremark Thanet is a socially responsible local business. Where possible it buys all its supplies from other local businesses. Local businesses supporting local businesses is good for the local economy and local people.

The owners have very high standards and they are proud of that. They have never compromised and will never compromise on the quality of the care that they provide; they are also proud of that, and they are equally proud of the hardworking carers that deliver outstanding care.

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Care Provided by Caremark Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jayne Costain (Registered Manager and Director of Care)

Funding & Fees Guide for Caremark Thanet

  • Prices

  • From £36.85 per hour

Caremark Thanet Reviews (48)

Total of 48, showing 41-48
9.3

Caremark Thanet has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Thanet has 48 reviews.

Overall Experience

  • 46
  • 2
  • 0
  • 0
  • 0

Date Published

48
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3
5
43

Review from Owen H (Son of Client) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged care with Caremark for our mother who is now 98 years old and still lives on her own. A particular difficulty is that she lives 100 miles away from all of the rest of our family.
Our mother is, for her age, very healthy, still fully mobile if a little slow, a little forgetful, and overly
independent-minded. She took to the girls very well, describing them as "sweet", and said that they had made a huge difference in helping her. They helped her for 6 months, and in that time her health improved, her mental state improved and she was happier. Her house was cleaner, and the Caremark girls managed to make sure her walkways were clearer, without reducing all the clutter that our mother insists on keeping. All of us were less concerned as she was being visited regularly without fail.
Our mother has now decided that she is so well and fit, she no longer needs her carers. As soon as she changes her mind, we will be having the Caremark girls back! They were brilliant!

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Review from Richard F (Son of Client) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanet Caremark have been looking after my mum since my dad died nearly three years ago. We didn't realise how much help he had been giving her in managing her dementia and things deteriorated quickly after his death. Right from the start, the team at Caremark have been there for her - and for us
all as a family. They started initially for just an hour or so a day, but are now with her for four hours a day. They have helped her through everything from shingles and angina attacks to being locked out of her home or feeling generally low. They provide wonderfully kind and compassionate support and are great companions to her. We honestly can't recommend them enough.
Having the help and support of the Caremark team has meant that Mum can continue to live in her own home and can continue feeling independent. We don't know where we would be without them and can't thank them enough.

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Review from SEK (Daughter of Client) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been receiving care from Caremark Thanet since he came out of a hospital in March. He has 6 main carers, which is good for him because he needs continuity. He's a fairly quiet person and takes a long time to know and trust people but he's very happy with the 6 carers he has. Having this help
takes a lot of pressure off my Mum who has looked after my Dad by herself for years and it's good to see them both a bit more relaxed. I know they look forward to seeing the ladies who come in, especially my Mum who jokes about them being her social life! Having met the carers, I know my Dad is well looked after and any problems are dealt with quickly and efficiently. As a family, we are very happy with the service and would recommend Caremark Thanet to anyone who asked.

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Review from Stuart M (Nephew of Client) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Thanet team have been proactive right from the first contact. Nothing seems too much trouble and they are quite happy to go the extra mile, taking their own time for pharmacy visits etc and also paying attention to hospital appointments and related transport bookings.
Our family is delighted to
be associated with the Thanet team looking after an aged relative and we hope this continues. Thank you for your detailed attention, great communications and understanding.

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Review from Kerry H (Niece of Client) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been providing my auntie with care for a few months and have given her regular carers at regular times. These carers go above and beyond their duties and my auntie looks forward to their visit and has improved her quality of life and independence. We have a weekly printed rota showing
the carer and times that will attend Auntie's visit's and the office keep us informed of any changes when needed. We are extremely happy with the whole service that Caremark provides and would greatly recommend them.

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Review from Janet C (Daughter of Client) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 7 months Caremark have been making daily visits to my mother, we have found them to be reliable, caring and understanding of her needs. Nothing is too much trouble and they undertake her basic needs with a smile and friendly chat. The weekly rota sent out to us by post and email keeps us
informed of who will be attending. The office staff are both friendly and efficient. What could have been a very stressful experience arranging home care for my mother has been a smooth process and peace of mind that she is being cared for in her own home by such caring and lovely ladies. Thank you.

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Review from P J K (Wife of Client) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is bedridden and has been receiving care from Caremark Thanet since March 2017. Carers come in 4 times a day to deal with his personal care and over time, he has become comfortable and at ease with them.


Our carers are aware of my husband's complex medical conditions and always treat

him gently and with dignity. They always make time to listen us and try their best to rectify any problems. The office staff are friendly and professional and don't mind me phoning with any queries or concerns.


Overall, our experience with Caremark Thanet has been extremely positive and we look forward to seeing our carers every day.


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Review from Susan O (Daughter of Client) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been looking after my dad since the beginning of the year and I have found all the carers I have met and that is most of them to be lovely.
They spend time with my dad talking and seeing to his needs and making sure he is comfortable.
When there has been a concern with my dad's health
they have looked after him, reported their findings to their managers and then I would get a phone call.
Keep up the good work you do a brilliant job for people like my dad who wish to stay in their own home and whose family live further away.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Caremark Thanet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Caremark Thanet is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Thanet is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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