Home Instead (Epping Forest)

Suite 3 Premier House, 141 High Street, Epping CM16 4BD
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10 115 Reviews
  • Home Instead (Epping Forest), Epping
Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Care Professionals are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same Care Professional and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

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Care Provided by Home Instead (Epping Forest)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Rigby (Director)

Funding & Fees Guide for Home Instead (Epping Forest)

  • Prices

  • Available on request

Home Instead (Epping Forest) Reviews (115)

Total of 115, showing 1-20
10

Home Instead (Epping Forest) has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Epping Forest) has 115 reviews.

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Review from Jenny B (Daughter-in-law of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Home Instead highly enough.
We have had a rapidly evolving situation with my mother-in-law necessitating multiple changes in the amount and type of support needed over the last few months. Home Instead has always been very accommodating and extremely helpful. Continuity of care is excellent
with the same set of carers being allocated wherever possible, meaning excellent relationships have been built up. Staff go above and beyond. Communications by phone and email are always answered promptly. Staff show genuine concern for my mother-in-law. Managers did a lot of work pushing and successfully getting an occupational therapist assessment, resulting in her going into hospital rehab post-TIA (transient ischaemic attack) and pending hip revision op. If it wasn't for Home Instead, I don't know where she and us would be!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

A big thank you, Jenny, for your wonderful review - we're so glad to hear how our team has been able to support you and your family during this time.


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Review from C C (Niece of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care and attention which my aunt receives. All the ladies are pleasant, friendly and a dedicated team who provide appropriate and thorough assistance. Nothing is too much for them and any problems or concerns are discussed and solved. I am so pleased with Home Instead
and glad that my aunt has them.

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Review from B N (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with Home Instead they look after my mum well.

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Review from G P (Wife of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proffessional in every way. Kind and caring staff. Always ready to help. My husband looks forward to the group singing sessions and the numerous cafes.
The carers are as kind as can be.

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Review from L S (Niece of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding last-minute emergency care. Very accommodations and flexible. Carers are professional, kind and caring.

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Review from David H (Son of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mother for four years, allowing her to remain in her own home even though she was physically frail (and over 100 years old). They treated her with compassion, dignity and respect. She looked forward to visits and loved to have a chat and a giggle with the carers. And because
Mum was so well cared for, her family were also comforted and reassured. We are so grateful to all the carers and the team in the office. A massive thank you.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for your excellent review. The ladies loved caring for her and miss her very much. It was our pleasure to care for her.


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Review from David D (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my deepest gratitude for the exceptional care provided to my father during the last months of his life. Your team's kindness, patience, and respect towards him were a great comfort not only to him but to the family. The care and genuine compassion shown by Home Instead's staff will
always be remembered very fondly and we count ourselves so lucky to have met each of you.
My mother has shared with me how much the friendships she developed with two members of staff in particular mean to her. Their presence has been a reassuring comfort and I cannot thank them enough for being there for her as well.
Home Instead fought for Dad every day when he was in hospital against a system which is under way too much pressure and bureaucracy. Thank you, from the bottom of my heart.
The entire team has been nothing short of wonderful, and it is clear to me that it takes extraordinary people to do what you do every day.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for your kind words. It was our pleasure to care for your father and support your mother.


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Review from John S (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Review period September 2020 to November 2023. We identified Home Instead ("HI") from a search for care providers in Epping and relied on reviews and a recommendation from the local doctor. Dad had become increasingly physically frail and both were living with Alzheimer's. HI advised about an initial
care package, which we increased as needed, involving help with taking medication, preparing food, shopping, house cleaning and helping Dad with personal care. The carers were all really kind and professional. There were changes of some of the individuals, others were involved throughout. A standout example was taking Mum and Dad to their niece's wedding in London. Recently Dad required hospital treatment. A carer stayed with Mum overnight for a week. Mum and Dad have now moved to a care home as my father's condition requires 24/7 nursing care. Mum and Dad wanted to stay in their own home for as long as possible and the care from HI made that possible. Highly recommended.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for the detailed summary of the care we provided to your parents. It was our pleasure to care for them and we wish them every happiness in their new home.


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Review from P N (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has benefited from the excellent care provided by Home Instead (Epping Forest).
The office have worked tirelessly to navigate communication to Mum's surgery and pharmacy.
When Mum needed additional tailored visits, these were officially added to her program.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for your review. It is a pleasure caring for your mother.


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Review from L H (Wife of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service and the staff. the whole experience is what you would hope all care would be like.

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Review from Frances F (Daughter-in-law of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are just amazing! The professionalism of the company is outstanding but it’s more than that. Speaking from our own experience with my mother-in-law, it was just the way they truly cared and took interest in talking to her and getting to know her. She’s sadly passed away but she enjoyed
the visits so much knowing she could have a chat and even a sing song. The girls made a difference and enabled her to be at home which is where she wanted to be.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for your kind words. I am so pleased your mother-in-law enjoyed our visits.


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Review from M M (Son of Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are kind and professional. Taking their time. Friendly and having talks with Mum during breakfast meals. Very pleased with the service

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Review from L C (Daughter of Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead (Epping Forest) for a number of years now for companionship. The companions are lovely, very pleasant and enthusiastic and the office/management team are very responsive to our needs. Everyone is very reliable and I wouldn't hesitate to recommend this company.

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Review from Gillian A (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined them seven years ago and I have been pleased with the service and good carers. They do what I ask. They come on time. I would never leave them.

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Review from Marion S (Daughter-in-law of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had lots of contact with their carers and office staff for my father-in-law who has progressive Alzheimer's. I have found they are considerate and caring and always look to resolve a problem, although not their fault, to make things right for the client! They are all conscientious and approachable.
Cannot recommend highly enough.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for the review. I am so pleased you have been happy with the care we provided.


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Review from S J (Wife of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and can trust them to deal with a difficult person.

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Review from Sarah O (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No words will ever be enough to show my appreciation and gratitude to these remarkable ladies from Home Instead (Epping Forest). No stone was left unturned to ensure that my mother had her dying wish which was to remain in her own home to the very end. She needed a hospital bed - tick, she needed an
air mattress - tick, she needed more daily visits - tick - she needed district nurse visits - tick, she needed two carers at a time - tick. Unbelievable - honestly, no sooner said than done! The girls even went on a course to learn how to deal with my mother's stoma. I know I can't mention any names and I'm pleased about that because each and every one of these ladies cared devotedly for my Mum and she loved every one of you. I could go on and on but you know how I feel and just hope Home Instead are around when my time comes.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so very much for your glowing review. Everybody who visited your mum loved her. Your whole family made our team feel so welcome and it was a pleasure supporting your family through this difficult time.


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Review from Vanessa M (Wife of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management staff are kind, understanding extremely helpful, accommodating and efficient.
The carers are punctual, friendly and willing to do anything to help. We have been very grateful for all the help over the last few years.

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Review from Albert O (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from David P (Son of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were independent individuals (both 90+) who felt they didn't need outside assistance. Home Instead were introduced gradually, just two, two-hour sessions per week at first. As father's health declined we needed multiple daily visits, the change was handled seamlessly keeping carers they knew
and adding new ones. The office said if we or they were unhappy with any carer they would be replaced, an option we never thought of using. After father's death, we were able to keep mother at home until her death. Home Instead's knowledge of who to contact as health issues arose (whether medical attention or new equipment needs) was invaluable, their patience towards her and us was a testimony to their dedication. One of her regular team stayed with her all her last night and we were assured there would be no trouble doing the same the following night, had she made it until then.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you for your detailed review of the care we provided to your parents. It was an absolute pleasure to care for them. All our team loved visiting them and still talk about them.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Home Instead (Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Home Instead (Epping Forest) is calculated as follows: ( (184 Excellents x 5) + (2 Goods x 4) ) ÷ 186 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epping Forest) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Victoria

Victoria Rigby

Job Title: Owner

Joined: 2013

Hello, I’m Victoria the owner of Home Instead Senior Care in Epping.


I passionately believe in the Home Instead mission to change the face of ageing. I have seen first-hand how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
I am very proud of the team I have built in Epping over the last 10 years. My office team and Care Professionals are committed to ensuring our clients get the best possible care and that each of them contributes to making a positive difference in the lives of their clients.


Vicky

Vicky Claxton

Job Title: Head Of Client Services

Joined: 2013

My team and I are responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. We ensure these clients are matched with suitable CAREGivers, liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected.
I really enjoy working for Home Instead, we are a team. I love making a difference to the lives of our clients and I have seen at first-hand how enabling people to stay living in their own homes really does make a difference to their lives. Each client testimonial we receive just reinforces this and makes me so proud.


Frequently Asked Questions about Home Instead (Epping Forest)

What Type of Services does Home Instead (Epping Forest) offer?

Home Instead (Epping Forest) offers Home Care.

How many Carers does Home Instead (Epping Forest) employ?

Home Instead (Epping Forest) employs 96 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Epping Forest) to verify any information. View our terms and conditions. Home Instead (Epping Forest) has a Platinum Service – more info.