Home Instead (Epping Forest)

Suite 3 Premier House, 141 High Street, Epping CM16 4BD
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10 115 Reviews
  • Home Instead (Epping Forest), Epping
Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Care Professionals are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same Care Professional and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

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Care Provided by Home Instead (Epping Forest)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Rigby (Director)

Funding & Fees Guide for Home Instead (Epping Forest)

  • Prices

  • Available on request

Home Instead (Epping Forest) Reviews (115)

Total of 115, showing 21-40
10

Home Instead (Epping Forest) has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Epping Forest) has 115 reviews.

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Review from Micheal M (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent. The care providers are all outstanding and bring a refreshing touch of colour to the day. Since my wife's death, I do not know how I would have coped without Home Instead.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much, I am so pleased our Care Professionals brighten your day!


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Review from Simon F (Son-in-law of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Epping Forest) assisted my in-laws over a period of 4 years, enabling them to stay in their own home.
The whole team of caregivers provided an excellent level of care and support to our family, during an increasingly difficult time. We would have no hesitation in recommending them
to others.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for the review. It was a pleasure caring for your in-laws. They were very popular with our team!


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Review from L A (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints, the staff are very helpful and meet my needs to stay at home.

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Review from Bill C (Husband of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent at all times.

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Review from Maureen H (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not yet my husband out of bed this morning he said get was dying.
Phoned carer and she said she would come over she was fantastic a wonderful help.

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Review from Susan D (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care she receives. She likes having one staff member who works hard and is very caring.

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Review from Mark F (Son of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough who look after my mother. Always caring and respectful, kind and attentive. She benefits from having the same carers and this is ensured by the managers. Excellent care, thank you.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for the review. I am pleased everything is working so well.


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Review from Robert F (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful when visiting me and exceptionally so yesterday when I was not well. A first-class service.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you for the review. I am so pleased you are happy with the care you are receiving.


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Review from Keith C (Son of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for around seven years and cannot recommend them highly enough! Their care professionals are exactly that - caring and professional. The benefits to her have been remarkable, both practical and emotional. The communication found with caregivers and management is excellent,
and the additional services available make the overall relationship very reassuring.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for the review. It has been a pleasure caring for your mum.


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Review from R M (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead to be very professional and very respectful of my mother's needs, always on time and kept me informed of anything that they thought could be out of the normal. Every lady that cared for my mother was excellent in their work, and very friendly. I would recommend this company.

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Review from Peggy F (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come in are friendly and chatty.
They are very caring and work at my pace.
I never feel rushed. I am very pleased with the service.
The admin and service leads always try and be flexible with my bookings.
I’d recommend the service.

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Review from J H (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant-first class and more than highly recommended.

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Review from Graeme I (Cousin of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead (Epping) to care for my cousin who is a happy but vulnerable chap in his 60s for over three years now. We are so happy we have as he is very well cared for and knows and likes the team.

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Review from D M (Client) assisted by family/friend published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, friendly, considerate and thoughtful carers. The office staff are extremely efficient and thorough, well informed, always helpful and always available. We would highly recommend this company.

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Review from P M (Client) assisted by family/friend published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for about 18 months and we have found them more than helpful and always ready to oblige in any task. It is always done with a cheerful manner and my husband and I look forward to their visits. They always arrive on time and we are informed if they are going to be late because
of traffic or weather. Our dealings with the office have been very professional.

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Review from Tony F (Husband of Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and confidence building.

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Review from Neil H (Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, always very helpful.

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Review from Gerry H (Son of Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant all round. The staff are very pleasant and caring, nothing is too much trouble.
Thoroughly recommend!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for your kind words. I am so pleased you highly recommend us.


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Review from W K (Wife of Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been a pleasure to deal with. We are new to this but the carers have been lovely, very caring and friendly.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you for your review. We are so pleased you are happy with the care we are providing.


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Review from T C (Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have looked after me have been kind and supportive. They have been particularly good at assessing any particular personal needs.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Home Instead (Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Home Instead (Epping Forest) is calculated as follows: ( (184 Excellents x 5) + (2 Goods x 4) ) ÷ 186 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epping Forest) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Victoria

Victoria Rigby

Job Title: Owner

Joined: 2013

Hello, I’m Victoria the owner of Home Instead Senior Care in Epping.


I passionately believe in the Home Instead mission to change the face of ageing. I have seen first-hand how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
I am very proud of the team I have built in Epping over the last 10 years. My office team and Care Professionals are committed to ensuring our clients get the best possible care and that each of them contributes to making a positive difference in the lives of their clients.


Vicky

Vicky Claxton

Job Title: Head Of Client Services

Joined: 2013

My team and I are responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. We ensure these clients are matched with suitable CAREGivers, liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected.
I really enjoy working for Home Instead, we are a team. I love making a difference to the lives of our clients and I have seen at first-hand how enabling people to stay living in their own homes really does make a difference to their lives. Each client testimonial we receive just reinforces this and makes me so proud.


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