Home Instead (Epping Forest)

Suite 3 Premier House, 141 High Street, Epping CM16 4BD
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10 115 Reviews
  • Home Instead (Epping Forest), Epping
Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Care Professionals are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same Care Professional and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

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Care Provided by Home Instead (Epping Forest)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Rigby (Director)

Funding & Fees Guide for Home Instead (Epping Forest)

  • Prices

  • Available on request

Home Instead (Epping Forest) Reviews (115)

Total of 115, showing 81-100
10

Home Instead (Epping Forest) has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Epping Forest) has 115 reviews.

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Review from G B (Son of Client) published on 28 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I wanted to express our great appreciation to all of the team that helped to arrange, administer and provide the home assistance, supporting my mother over several weeks during her recovery and rehabilitation following her recent (second) knee replacement surgery. As with your support
following her first knee surgery, once again the whole arrangement has been handled with great efficiency, flexibility, professionalism, courtesy and sensitivity.
We would, in particular, like to express our gratitude for the empathy, humour, energy and diligence which mum's carer provided in the daily care and assistance on her visits. It was a pleasure to have her support and she is a credit to your service and team. My mother’s swift and successful recovery and rehabilitation, following both knee replacement surgeries, has most certainly been aided by the support from you all.
We have every confidence in returning to yourselves, and referring others, for future assistance. Thank you.

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Review from Lynne F (Daughter of Client) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Epping have been assisting my parents for the last year. We have been so impressed with their professionalism and standard of care and can’t praise them enough. As the situation has become more challenging, requiring more frequent and specialised care, they have continually adapted to the
changing situation, whilst ensuring that my parents retain their dignity. My parents really look forward to their visits and view all their carers as genuine friends. We would have no hesitation in recommending them to others.

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Review from G H (Client) published on 15 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service and care I have received during the past few months has been superb. Each member of staff, administrative or care, that I have had dealings with has been efficient, kind, caring, (most of all caring) and sensible. I have no criticism of this company at all.

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Review from Anne-Michelle K (Daughter of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a Godsend. They have a very caring and professional approach and give my sister and myself huge peace of mind knowing our mum is well cared for. Our mum loves all her carers, she feels safe, she has dignity and she feels looked after. Recently she has had medical issues which
has required a lot of chasing up with the doctors, hospital and chemist. Home Instead have helped us with this too, without which we would still be going round in circles.
Couldn't recommend more highly.

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Review from A M (Son of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care from the company and especially from the carers, from the day they started 2 years ago, to the time my mum passed away.

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Review from Mark R (Son of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for how well you have been looking after my father. He is extremely happy with the service that you provide and so am I.
He is amazed at what you do for him.

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Review from A H (Daughter of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a consistently high standard of care to my mother over the last four years. They are not the cheapest care agency but they provided a service that could be personally adapted to my mother's increasing and changing needs. The kindness and professionalism of the caregivers was greatly
appreciated by my mother and equally gave me peace of mind knowing that she was receiving excellent care.

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Review from Karen M (Daughter of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a valuable service and have enabled our mum to stay at home for as long as possible.

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Review from Amanda S (Daughter-in-law of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for about 8 months to help with care and administering medication for my mother-in-law who has dementia. My mother-in-law was very reluctant to accept help but the agency took great care to introduce the carers slowly and to respect the fact that my mother-in-law is a
very private person.
All the carers are now considered firm friends by my mother-in-law and she is pleased to see them every day.
Without their help we would not have been able to keep her in her own home.

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Review from Jane J (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first point of contact. I felt confident I had chosen the best agency. They have been extremely helpful, reliable and efficient in all aspects. I feel at ease knowing my mother is in great hands. I would definitely recommend the agency.

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Review from Lucy R (Daughter of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky to have found Home Instead. My mum suffers from dementia and we want to help her stay independent as possible. All the team at Home Instead have been fantastic, Mum is very happy and we have the additional support to help us care for her. I can't recommend them highly enough.

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Review from Liz H (Daughter of Client) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, Epping, have cared for my parents for 2+years. My parents' conditions have worsened, but the carers have made considerable efforts to continue excellent, wise and patient care for them both. Every decision is talked through with them and my sister/me. The carers stay longer when needed
if my parents are ill etc. They often ring because they're concerned about something. They liaise with GP, District nurses, local chemist, incontinence service, NHS Direct when necessary. They've been especially helpful when my Mum returned after a 6-week hospital admission. They made it possible for my parents to be together again. The carers are so kind and unphased by the needs of both my parents, including worsening dementia. They're careful, wise, kind, dedicated, well trained and applied. One of the managers rang me, and visited my parents, over the weekend. We're so grateful and can't recommend them and the team enough. Impressed and grateful. Absolutely lovely carers, no-one I don't trust or don't like.

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Review from Alison A (Daughter of Client) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was of an exceptionally high standard. The relationship between client and caregiver was one of trust and friendship. Conversations were open and honest which ensured that the care received was as requested. Over the years that the caregivers were engaged, support was there for both
the client and the family, especially when situations were tough. I highly recommend this company as a perfect solution in enabling the client to remain in their own home. Thank you

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Review from Joyce R (Wife of Client) assisted by family/friend published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very patient, taking my husband for short walks to the local shops. They became locally as my husbands "Angels". They played cards and draughts with him and sat and reminisced with both of us. The carers encouraged my husband to do things that he wouldn't do for us, like get up in the
mornings.

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Review from Len S (Client) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a nonagenarian, I am fortunate in that I do not need personal care but I find the regular visit of a 'care guider' taking over the work of having my house clean is great.

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Review from Belinda T (Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had heart failure and I cared for him at home. I employed Home Instead as follows: one carer to shower him once a week. One carer to keep him company one afternoon a week. One carer to get him up, washed and dressed on weekdays.

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Review from S A (Daughter of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very caring and soon got to know my mother. looked after her in an empathetic way and recognised her needs.

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Review from Dolores T (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the ladies that take care of my dad are friendly, kind and highly conscientious. They make valued suggestions on how we can make dad more comfortable. My family are grateful for their help.

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Review from Jayne M (Stepdaughter of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Epping Forest) have been outstanding in terms of their time-keeping, relationship with my step-mother, professionalism, concern and attention. They are responsive and helpful. They also keep me informed if any issues arise and provide good advice.

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Review from Patricia H (Wife of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Carers very nice, friendly and helpful and they always do a good job. I no longer have the anxiety and worry as to whether they are going to turn up or not. On the rare occasions, they are running a little bit late, someone has always telephoned to let me know.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Home Instead (Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Home Instead (Epping Forest) is calculated as follows: ( (184 Excellents x 5) + (2 Goods x 4) ) ÷ 186 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epping Forest) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Victoria

Victoria Rigby

Job Title: Owner

Joined: 2013

Hello, I’m Victoria the owner of Home Instead Senior Care in Epping.


I passionately believe in the Home Instead mission to change the face of ageing. I have seen first-hand how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.
I am very proud of the team I have built in Epping over the last 10 years. My office team and Care Professionals are committed to ensuring our clients get the best possible care and that each of them contributes to making a positive difference in the lives of their clients.


Vicky

Vicky Claxton

Job Title: Head Of Client Services

Joined: 2013

My team and I are responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. We ensure these clients are matched with suitable CAREGivers, liaise with the CAREGivers to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected.
I really enjoy working for Home Instead, we are a team. I love making a difference to the lives of our clients and I have seen at first-hand how enabling people to stay living in their own homes really does make a difference to their lives. Each client testimonial we receive just reinforces this and makes me so proud.


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