Quality Care @ Home

Suite 4B Thorn Office Centre, Thorn Business Park, Hereford HR2 6JT
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8.5 2 Reviews
  • Quality Care @ Home, Hereford
Quality Care @ Home was established in January 2013. Its founder has worked in the Health and Social Care Sector since 1995.

Quality Care @ Home is an independent service provider with a passion for home care. The team aims to provide excellent services enabling the Herefordshire community to stay in their own homes safely. All support plans are unique to each individual and the motivated support workers are here ready to help. They not only support with personal care and medication management but also companionship, shopping and days out.

Quality Care @ Home is very proud of its CQC rating of GOOD of which was awarded in June 2021. The company has a wealth of motivated support workers who all embark on additional training to expand their knowledge; increasing their confidence in their role.

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Care Provided by Quality Care @ Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Quality Care @ Home
  • Person in charge
  • Kelly Murray (Proprietor/Registered Manager)

Funding & Fees Guide for Quality Care @ Home

  • Prices

  • From £21.00 per hour

  • Fees include travel and fuel costs.

Quality Care @ Home Reviews (2)

8.5

Quality Care @ Home has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Quality Care @ Home has 2 reviews.

Overall Experience

  • 2
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  • 0
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Date Published

2
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2
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Review from T R (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been receiving support from Quality Care @ Home for around 3 years with Mum being very unsteady on her feet and my dad being completely bed-bound after a stroke.
The staff are very efficient and tend to my parent's basic needs (washing, dressing, preparing meals, changing beds,
personal care, putting washing on and hanging out, administering medication, etc) four times a day plus offering some chit-chat whilst there too.
I have always found the office staff to be very helpful and efficient when I have called and staff are very friendly when I see them at my parent's house.
The manager has always been amazing with her support towards me and my parents too by advising on questions I have and informing me of things I need to do/get for my parents to help make everyone's life a little bit easier.
Caring for someone as they do is not something I have in me so having Quality Care @ Home tend to my parents is wonderful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother passed away January 27th and was in hospital from January 2nd - hence retrospective, However, this has been the best company, by a mile, that my mother had. The carers were conscientious, kind and caring. They were always bright and happy on entry. Very efficient in the giving and recording
of medication given. Cannot fault them in any way. Would highly recommend this company.

Reply from Kelly Murray, Registered Manager at Quality Care @ Home

Thank you so much for taking the time to leave us a review. It was a pleasure to care for Mum. We thoroughly enjoyed our time with her and miss her deeply.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Quality Care @ Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Quality Care @ Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Care @ Home is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Kelly

Kelly Murray

Job Title: Proprietor/Registered Manager

Joined: 2013

Kelly was born and raised in Hereford and has had a passion for homecare since she can remember. As a young child, she often went to work with her Auntie in a residential home. Kelly left school and embarked on a nursing career, but circumstances changed and she decided to try Care Homes and Home Care. Kelly found this so rewarding and learnt so much but settled into Home Care very quickly. Kelly was employed as a Support Worker in various establishments in between raising her family. Kelly always has the need to gain 'more' from the role and in 2012 after completing a diploma in Access to Higher Education, she decided to start her own company. Quality Care @ Home was established in January 2013 and has thrived ever since. Kelly worked alone for the first 6 months to ensure all of the policies and procedures were achieving the desired, tentative support and then began recruiting. In this time, Kelly has undertaken additional training to enable the company to flourish as it has.
Kelly is still in the Registered Manager role and has no plans to hand over the reins just yet!
Kelly has Level 2, 3 & 5 QCF in Health and Social care as well as Level 4 IOSH and over 25 years of experience.


Lindsay

Lindsay Joseph

Job Title: Deputy Manager

Joined: 2018

I joined the team in 2018 as a support worker. Throughout the 3 years I have progressed into various roles through dedication, commitment and passion for providing a service that promotes independence and that the care they receive is person centered and that it makes the client feel safe and secure in their own home, equally I have a passion for supporting and guiding the care staff within their role in the community. I am honoured to be part of the Quality care at home team as we aim to provide the highest standard of care and support for both clients and employees.


Frequently Asked Questions about Quality Care @ Home

What Type of Services does Quality Care @ Home offer?

Quality Care @ Home offers Home Care.

How many Carers does Quality Care @ Home employ?

Quality Care @ Home employs 51 carers.

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