Home Instead (West Norfolk)

66 High Street, King's Lynn PE30 1AY
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9.7 25 Reviews
  • Home Instead (West Norfolk), King's Lynn
CQC OUTSTANDING (November 2019)

Home Instead (West Norfolk) has been a family run business since 2008.

Information about the services:

Continuity is a fundamental aspect of the team's approach. Care Professionals are carefully matched to clients based on personalities and specific needs. This personalised matching not only ensures a high level of care but also fosters the development of a meaningful bond over time, allowing trust to flourish.

Many clients are assigned regular Care Professionals, providing a consistent and excellent level of service. Even in cases where clients require significant care, involving more than one visit daily, Home Instead is transparent about the Care Professionals involved. They make a point to introduce any new Care Professionals, rarely exceeding three, even in the most complex situations.

The origin of Home Instead and its ethos:

Home Instead was born out of the owner's own experiences with subpar care, motivating them to establish a service that exceeds expectations. The company's ethos is ingrained in office staff and Care Professionals, emphasising the importance of compassionate and high-quality care.

They stay connected with clients through regular check-ins, whether through home visits or phone calls. This ensures not only client's satisfaction with the service but also provides an opportunity to identify any additional ways the team can be of assistance. As a family business, the values are not only evident in family ties but are also upheld by every member of the dedicated team.

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Care Provided by Home Instead (West Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (West Norfolk)

  • Prices

  • Available on request

Home Instead (West Norfolk) Reviews (25)

Total of 25, showing 21-25
9.7

Home Instead (West Norfolk) has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (West Norfolk) has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
2
5
8
17

Review from Teresa S (Daughter of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When looking for carers for mother, we initially chose Home Instead Senior Care (West Norfolk) from their advertisement, particularly liking the minimum one hour care. From the first meeting with management and carers, we were really impressed and had no hesitation in engaging Home Instead Senior Care
(West Norfolk). A huge advantage was that mum was able to keep her two main carers and therefore build up a trusting and affectionate relationship. This then extended to the whole family and we would have no hesitation in recommending Home Instead Senior Care (West Norfolk) to anyone.

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Review from Colin J (Husband of Client) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service. Carers are friendly and patient and always willing to help with any task large or small. They are obviously trained well to be able to look after disabled clients. In a fairly short time, they have been friends of the family. The management is very efficient and reacts well with
sudden staff shortages so that we are never let down.

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Review from J M (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company with fabulous employees. Standard of care is wonderful. My mother is very happy and the carers are genuinely good souls with her interests at heart.

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Review from V N (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have an excellent team of carers who always go the extra mile. Caring, professional and friendly a fab team. Thanks.

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Review from Ruary N (Son of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead Senior Care (West Norfolk) offer a first class service which integrates excellent care provision with an efficient administrative function that offers an overall service that is both easy to use and effective. There is a commitment to teamwork which is evident in how the staff
work together and the feedback given to clients. The carers are really nice people and a great deal of effort goes into matching the appropriate carer with the client's specific requirement. This is a testimony to management's commitment to put client's needs at the centre of the business and a commitment to delivering the highest quality of care through the recruitment of first-rate individuals as carers. This is overall an impressive service for which I have been grateful.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Home Instead (West Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Home Instead (West Norfolk) is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Norfolk) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Norfolk) to verify any information. View our terms and conditions. Home Instead (West Norfolk) has an Enhanced Service – more info.