Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

202 High Street, Worle, Weston-super-Mare BS22 6JE
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9.8 89 Reviews
  • Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset), Weston-super-Mare
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) offers a team of carers who are committed to an ethos of changing the face of ageing. The focus is on a quality and personalised service that supports independence.

Caregivers take pride in their standards of personal care and companionship, with each professional being fully-trained and reliable. The vision is to function as an extended family member, for which all clients are carefully matched.

Care Provided by Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rao Khan (Director)

Funding & Fees Guide for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

  • Prices
  • Please get in touch for more details about our prices, our starting rate is £34.50 per hour.


  • We have an hourly rate for daytime, evening & weekends, and set prices for over night care and live-in care. Our rate for live-in care is dependent on how many individuals will require care, and any complex needs requirements. Please feel free to contact us so we can learn more about your situation and advise accordingly.


Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) Reviews (89)

Total of 89, showing 1-20
9.8

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has a Review Score of 9.8 (9.804) out of 10, based on 38 reviews in the last 2 years. Over all time Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has 89 reviews.

Overall Experience

  • 79
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Overall Experience  Overall Experience 5.0 out of 5

Carers are reliable, helpful and conscientious. They work efficiently but in a friendly manner. I very much appreciate their work. I have serious hearing and loss they respond well to my needs - eg facing me when speaking, not speaking too quickly or rephrasing what they originally said. They also
communicate well with my husband.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to write us this lovely review. We are so pleased with your comments and are glad the care professionals work so well with you and your husband. We shall pass your kind comments on to them. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is clearly happy with the service. My only observation is that I would like her to be taken out more, particularly when the weather improves.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us your feedback, we are so pleased your mother is happy with the service provided. We shall certainly pass your request about going out more on the her care professionals so they are aware. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

All carers are prompt and very reliable. 10/10. All go the extra mile for mum. Always looking for the next job to help. Nothing is too much trouble. Mum is very happy with every team member. It takes the pressure off the whole family.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased the service provided is meeting your mum's needs and helping out the family too. Thank you for taking the time to leave us a lovely review, we will pass your kind comments on to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

The team leader has taken time to get to know my parents by visiting in advance of starting the support which in my opinion has helped to make for a smoother start to the care.
The care requirements were discussed in advance and some helpful opportunities were pointed out by the team leader to get
in place before the care commenced.
Communication by phone and email has been good.
The care team are efficient and friendly.
So far, I have had a positive experience with the Home Instead Team.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for writing us a great review, we are delighted that the team leader made the start of the service a positive experience for you. We will pass your kind comments on to the relevant person.


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Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead on a recommendation some months ago with a view to starting my elderly Mum with a couple of hours' help a week which we can then increase as and when needed. My Mum is fiercely independent and was not at all happy that she needed help with the day to day running of her home
in order that she could continue to live there independently.
A member of staff at the Worle office was extremely helpful and empathetic from the start and paired Mum with a lovely lady who fits our needs and Mum's personality extremely well.
Whilst it is still early days, we would have no hesitation in recommending Home Instead - the experience we have had to date has surpassed our expectations.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a lovely review. We are so glad the service is meeting the needs of your mum and that she gets on well with her carers. We will pass on your kind words to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

When thinking about care for a loved one it is, a big decision. Not only are they going to be caring for that person, but they are entering their home, and trust is a huge factor.
On meeting with Home Instead to discuss my mother's needs, I was instantly at ease with what I heard. They try hard to
match carers with their client. Consistency with carers in order that trust is built between both client and carer. So it was easy to finally put a care plan in place!
I can't articulate really how grateful I am that they are helping me to care for my mum.me I feel a great relief and more importantly, my mum just loves her carers coming to visit and helping her with whatever it is she may need on any given visit!
Home Instead have been extremely supportive towards myself in checking everything is going as I had hoped and that my mum is happy, my goodness she is!
I am so very grateful to every one of the team but in particular to mum's TEAM of personal carers!
Thank you so much!

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so glad to hear your mum is happy and that she enjoys the carers that come to see her. Thank you for taking the time to leave us such a wonderful review. We will pass your kind comments on to the rest of the team. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

Being elderly and told that I could no longer drive, I was worried that I could not manage to get provisions etc. I was also worried because I was getting increasingly disabled. So when my friend told me about Home Instead I was very relieved. I could not be more grateful for the help and support that
you have given me.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad the service is meeting your needs and that you are happy with the support provided. Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

Carer is always on time. Takes good care of patient while talking . Leaves clean and tidy rooms. Reports before leaving of any mishaps. Will do any extra task I give like ironing. I can go out with confidence that all will be well.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are happy with the service and the carer provided. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers have a real understanding of Mum's needs and remain helpful, even when because of her dementia she is difficult. They will do shopping for her, even for single items and when she feels confident enough, take her out as well. Brilliant service.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased you are happy with the service provided for your mum. We will pass your kind comments on to the rest of the team. Many thanks for taking the time to leave us a review.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are all very friendly, kind and supportive. They treat mum with respect and dignity. The company always keeps in touch, checking in from time to time and doing regular care plan reviews. I am very happy with Home Instead.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are delighted that you are happy with Home Instead and the carers that support your mum. Many thanks to you.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum is receiving, it's nice to know that she is happy with the carers and gets on well with them, nothing seems too much trouble if she asks them to do anything. The care my mum is getting is suitable for her needs it give me and my family peace of mind that someone
is coming in daily to attend to her needs ,as we live in Bristol and she is in Weston, I would highly recommend home instead as a very good company.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased the service provided for your mum gives you and your family peace of mind. Thank you for taking the time to write us a lovely review and for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and concern shown by of all the staff from Home Instead. Mum's regular carers and always on time and are polite and courteous. They have built up a very nice relationship with her and she feels very comfortable and relaxed with them, which is so helpful in times when she is
feeling low or under the weather. They always have plenty to talk about with her and show extra interested in hobbies and topics that she is interested in. And if family have ever been at the house when they are there, they are friendly towards us all. They are happy to take Mum out to the local shops too. If there have been times when Mum has been unwell then the staff have been proactive in getting things sorted.
The family appreciate the care and time that has been spent in matching Mum to her carers and this has resulted in a very successful experience for us all. Without the team from Home Instead, Mum would not be able to carry on living at home, and for that we are most grateful.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for this wonderful review, we are delighted that the service provided is meeting your mums needs in such a positive way. Many thanks for taking the time to give us your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Our regular care pro was about to leave us, having been promoted within Home Instead. Marvellous for her, devastating for us. Home Instead knew we were very anxious about a change to Dad's care pro, they were so supportive, caring and kind as we all made adjustments.
They were patient, and listened
to our anxieties, in the end matching Dad with two lovely new care pros.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are happy with the replacement carers found for your parents. We will pass your words of kindness on to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

I feel I have a routine. That I am safe and looked after. Thank you so much for your support in a very difficult time of my life. To live my life my way. Thank you so much to my carer for helping support me.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a great review. We are so pleased you feel safe and supported by your Care Pros, we will pass on your kind comments to your team.


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Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional and treat client with respect and dignity. Friendly and thoughtful, understand needs and makes helpful suggestions. Managers are approachable and try to ensure continuity of carers.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the tine to leave us this lovely review. We are glad you are happy with the service provided to your mum and will pass the kind comments on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care provided for Dad. He was very dubious to have strangers, as he put it, coming in the house.
But these days he looks forward to them coming. All the ladies are lovely.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased to hear you are happy with the care provided to your dad, and that he is enjoying the company of his Care Pros. Thank you so much for taking the time to leave us a review, we will feedback your kind comments to the team.


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Overall Experience  Overall Experience 4.0 out of 5

We greatly appreciate the very high quality of support provided by all the Home Instead carers who have been caring for our father over the past months. Their ability to see what needs to be done and to adapt to his needs daily is outstanding. We appreciate their professionalism and most of all their
kindness in the way they interact with him.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are pleased with the professionalism of the Care Pros and the way they assist your father. We will pass on your kind words to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

These care professionals are truly Wonderful. The package they are providing is compassionate, sensitive and nothing is too much trouble. Communication is great. They have taken immediate action on any changes that my Mum has needed to make sure she feels cared for and happy. It has been such a relief
and reassurance for our family. They have exceeded all our expectations and we are so very grateful for all the ongoing care
they are providing for us.
A Big thankyou to you all.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Wow, what a wonderful review. We are so pleased you are happy with the service provided for your lovely mum. Thank you for the kind comments, we will pass these on to the care team and many thanks for taking the time to leave us a review.


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Overall Experience  Overall Experience 5.0 out of 5

The management team and care professionals have been nothing short of amazing. The service provided to our family has been sensitive, responsive and very person centered. There is always someone to contact and the team have gone the extra mile to ensure staff and support is well matched to our needs
as a family. The time and attention the entire team at Home Instead have taken to get our package of care right and inline with our families preferences has been extremely reassuring to us. Our family was experiencing a time of crisis and the team have come in and worked empathetically and promptly to give us exactly what we needed. We feel seen. For a family that has a lot of experience of health and social care services, we can sincerely say everyone at Home Instead has exceeded our expectations and we all feel very grateful for the diligent and compassionate work they are doing. Communication is great, and we continue to get prompt answers to our questions from experienced professionals.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the fantastic review. We are absolutely delighted to read your kind words. These will be passed on to the team involved and we look forward to continuing to provide a great service to your family.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead went out of their way to provide care at short notice, which was much appreciated. The carers were friendly and reliable, giving exactly the kind of support my mother needed after an injury. Should she need support in the future, we would not hesitate to return to Home Instead.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to write us a review. We are so pleased you were happy with the temporary care package set up for your mum. We will pass your kind comments on to the carers that attended. Many thanks.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is calculated as follows: ( (191 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (11)

Rao

Rao Khan

Job Title: Managing Director

Joined: 2024

Hello, I'm Rao and I truly believe in the Home Instead vision of expanding the world’s capacity to care. I look forward to creating a lasting positive impact in the lives of our care professionals and our customers.


Kiran

Kiran Akbar

Job Title: Director

Joined: 2024

Hello, I'm Kiran. I am looking forward to playing my part in contributing to bringing the Home Instead vision to life. We are fully committed to maintaining the highest level of care for our clients and look forward to building upon the amazing work the team are already doing.


Jenny

Jenny Morton

Job Title: Care Manager

Joined: 2020

Hello, I'm Jenny. I am the Registered Care Manager at Home Instead Weston Super Mare.


I have worked in the care sector since 2003. After seeing my father become very ill, I decided that I wanted to help others with their care needs. During my years in care, I have completed many different training courses, including my Level 5 in Management of Health & Social Care. I have a keen interest in dementia and have studied this at the University of Stirling.


I am thrilled to be part of a company that believes in high standards of care and a company whose values mirror my own. The best part of my role is helping people to remain in their own homes safely and happily.


I enjoy spending my spare time with my family and my two Labradoodle dogs!


Natalie

Natalie

Job Title: Finance and Compliance

Joined: 2019

Hello, I’m Natalie, I joined Home Instead in 2020. I have worked in the care sector throughout my career and am passionate about working with and improving the lives of others. I took maternity leave in 2022 and returned to work in the role of Finance Officer and Compliance Coordinator. I assist our director; Luisa with the financial aspects of the business as well as auditing, to ensure we are maintaining the highest possible standards. In my spare time, I enjoy spending time with my husband, son and 2 cats.


Chrissy

Chrissy Spurr

Job Title: Office Manager

Joined: 2019

Hello, my name is Chrissy. My role as Office Manager means I oversee the smooth operations of Home Instead.


I enjoy being part of the Weston Super Mare team and am proud to work together to provide excellent support to individuals in our community.


I believe that good communication is paramount and this is another aspect of my role which I am enthusiastic about.


Josh

Josh

Job Title: Recruitment Coordinator

Joined: 2021

I joined Home Instead as the Recruitment Coordinator in March 2021, during the midst of the third Covid lockdown. I have found my most recent qualifications in HR have assisted greatly with the role so far.


My partner and I have a motorhome, so during normal circumstances, we’re normally away most weekends. If we’re not away and the weather is nice I spend a huge amount of time in the garden, gardening. I have a large family & love to spend time with my Nan who is one of my favourite people, this is what inspired me to work for a company like Home Instead & it is so amazing to be part of something much bigger than me & to make a difference to someone’s life.


Working for Home Instead has been extremely refreshing. Working for a business that values its employees as much as they care for their clients is just amazing!


Nikki

Nikki Gower

Job Title: Marketing & Events

Joined: 2016

Hi, I'm Nikki. I joined the Home Instead team back in 2016. I really enjoy working for Home Instead WSM, every day is interesting and I am pleased to be involved somewhere that has such great company values, and an excellent reputation.


My role includes organising fundraising events, integrating us with the local community, keeping our social media accounts up to date and producing job adverts and client care marketing materials.


Previously, I have worked as a Senior Care Assistant in a high-dependency nursing home for 5 years, and more recently a QCF Diploma Assessor for Health & Social Care students. I live locally in Weston. Hobbies include cuddling my cat, anything creative, home improvements, gardening and outdoor activities.


Ami

Ami Kennedy

Job Title: Team Leader

Joined: 2020

My name is Ami. I enjoy building connections with both the clients and the care pros to ensure that the Clients are receiving the exact care they want and that the care pros feel confident with the care they are delivering.


Heidi

Heidi Potter

Job Title: Team Leader

Joined: 2021

Hi, my name is Heidi. I joined Home Instead WSM as a Care Professional and have recently been given the opportunity to progress my role to Team Leader.


Our Team Leaders carry out service reviews and Q&As with our clients, update care plans, hold supervision and support visits for our Care Professionals and they take part in our emergency out-of-hours service as well.


Sam

Sam Biddlecombe

Job Title: Team Leader

Joined: 2023

My name is Sam and I’m a Team Leader.


I was born and raised on the Isle of Wight with my sister and twin brother. When I left school, I took up a 3 year course at college for landscape gardening which I really enjoyed doing and being outdoors. Then I worked for 2 Harvester restaurants as part of the management team in Hertfordshire and Bedfordshire. I moved back to the Isle of Wight and that's when I came across care, I worked for 2 care companies, but I had to stop after my motorbike accident back in 2015. When I was able to go back to work, I moved back to Hertfordshire and started to work for Home Instead in Hemel Hempstead as a care coordinator.


I then moved to Sampford Courtenay and lived there for 4 years, but I also worked for the Tavistock Home Instead office where I was the On Call Manager and Scheduler for 3 & a half years.


Care is a job that I enjoy doing to help and support anyone who needs people like us and find the job very rewarding. I speak to our clients and Care Professionals every day, asking how their day has been and lots more, it is so lovely to hear stories from clients and what they enjoy doing.


The training and support that I got from Home Instead over the 6 years have been amazing, they are always willing to go that extra mile no matter what and working with the office team and care professionals have also been really supportive.


Home Instead is just one big happy family…


Jo

Jo Lloyd

Job Title: Team Leader

Joined: 2024

Info coming soon...


Frequently Asked Questions about Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

What Type of Services does Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) offer?

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) offers Home Care.

How many Carers does Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) employ?

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) employs 50 carers.