Please get in touch for more details about our prices, our starting rate is £34.50 per hour.
We have an hourly rate for daytime, evening & weekends, and set prices for over night care and live-in care. Our rate for live-in care is dependent on how many individuals will require care, and any complex needs requirements. Please feel free to contact us so we can learn more about your situation and advise accordingly.
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has a Review Score of 9.8 (9.804) out of 10, based on 38 reviews in the last 2 years. Over all time Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has 89 reviews.
Review from Diana K (Wife of Client) published on 11 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to write us this lovely review. We are so pleased with your comments and are glad the care professionals work so well with you and your husband. We shall pass your kind comments on to them. Many thanks.
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Review from A P (Son of Client) published on 10 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us your feedback, we are so pleased your mother is happy with the service provided. We shall certainly pass your request about going out more on the her care professionals so they are aware. Many thanks.
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Review from M C (Son of Client) published on 10 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
We are so pleased the service provided is meeting your mum's needs and helping out the family too. Thank you for taking the time to leave us a lovely review, we will pass your kind comments on to the rest of the team.
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Review from Adrian P (Son of Client) published on 10 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for writing us a great review, we are delighted that the team leader made the start of the service a positive experience for you. We will pass your kind comments on to the relevant person.
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Review from John R (Son of Client) published on 4 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a lovely review. We are so glad the service is meeting the needs of your mum and that she gets on well with her carers. We will pass on your kind words to the rest of the team.
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Review from D E (Daughter of Client) published on 4 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
We are so glad to hear your mum is happy and that she enjoys the carers that come to see her. Thank you for taking the time to leave us such a wonderful review. We will pass your kind comments on to the rest of the team. Many thanks.
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Review from J T (Client) published on 4 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a positive review. We are so glad the service is meeting your needs and that you are happy with the support provided. Many thanks.
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Review from Jane B (Client) published on 4 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a positive review. We are so glad you are happy with the service and the carer provided. Many thanks.
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Review from K H (Son of Client) published on 4 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
We are so pleased you are happy with the service provided for your mum. We will pass your kind comments on to the rest of the team. Many thanks for taking the time to leave us a review.
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Review from Karen L (Daughter of Client) published on 3 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a positive review. We are delighted that you are happy with Home Instead and the carers that support your mum. Many thanks to you.
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Review from Caroline K (Daughter of Client) published on 3 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
We are so pleased the service provided for your mum gives you and your family peace of mind. Thank you for taking the time to write us a lovely review and for your kind words.
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Review from S V (Daughter of Client) published on 3 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for this wonderful review, we are delighted that the service provided is meeting your mums needs in such a positive way. Many thanks for taking the time to give us your feedback.
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Review from D M (Daughter of Client) published on 3 March 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a positive review. We are so glad you are happy with the replacement carers found for your parents. We will pass your words of kindness on to the rest of the team.
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Review from M F (Client) published on 25 February 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a great review. We are so pleased you feel safe and supported by your Care Pros, we will pass on your kind comments to your team.
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Review from H M (Daughter of Client) published on 25 February 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the tine to leave us this lovely review. We are glad you are happy with the service provided to your mum and will pass the kind comments on to the team.
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Review from Sarah L (Daughter of Client) published on 25 February 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
We are so pleased to hear you are happy with the care provided to your dad, and that he is enjoying the company of his Care Pros. Thank you so much for taking the time to leave us a review, we will feedback your kind comments to the team.
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Review from j F (Daughter of Client) published on 25 February 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to leave us a positive review. We are so glad you are pleased with the professionalism of the Care Pros and the way they assist your father. We will pass on your kind words to the rest of the team.
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Review from K W (Daughter of Client) published on 19 February 2025
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Wow, what a wonderful review. We are so pleased you are happy with the service provided for your lovely mum. Thank you for the kind comments, we will pass these on to the care team and many thanks for taking the time to leave us a review.
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Review from Wayne P (Grandson of Client) published on 6 November 2024
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the fantastic review. We are absolutely delighted to read your kind words. These will be passed on to the team involved and we look forward to continuing to provide a great service to your family.
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Review from Jenny H (Daughter of Client) published on 4 October 2024
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Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to write us a review. We are so pleased you were happy with the temporary care package set up for your mum. We will pass your kind comments on to the carers that attended. Many thanks.
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The Review Score of 9.8 (9.804) out of 10 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.804 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is calculated as follows: ( (191 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.804
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2019
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Job Title: Managing Director
Joined: 2024
Hello, I'm Rao and I truly believe in the Home Instead vision of expanding the world’s capacity to care. I look forward to creating a lasting positive impact in the lives of our care professionals and our customers.
Job Title: Director
Joined: 2024
Hello, I'm Kiran. I am looking forward to playing my part in contributing to bringing the Home Instead vision to life. We are fully committed to maintaining the highest level of care for our clients and look forward to building upon the amazing work the team are already doing.
Job Title: Care Manager
Joined: 2020
Hello, I'm Jenny. I am the Registered Care Manager at Home Instead Weston Super Mare.
I have worked in the care sector since 2003. After seeing my father become very ill, I decided that I wanted to help others with their care needs. During my years in care, I have completed many different training courses, including my Level 5 in Management of Health & Social Care. I have a keen interest in dementia and have studied this at the University of Stirling.
I am thrilled to be part of a company that believes in high standards of care and a company whose values mirror my own. The best part of my role is helping people to remain in their own homes safely and happily.
I enjoy spending my spare time with my family and my two Labradoodle dogs!
Job Title: Finance and Compliance
Joined: 2019
Hello, I’m Natalie, I joined Home Instead in 2020. I have worked in the care sector throughout my career and am passionate about working with and improving the lives of others. I took maternity leave in 2022 and returned to work in the role of Finance Officer and Compliance Coordinator. I assist our director; Luisa with the financial aspects of the business as well as auditing, to ensure we are maintaining the highest possible standards. In my spare time, I enjoy spending time with my husband, son and 2 cats.
Job Title: Office Manager
Joined: 2019
Hello, my name is Chrissy. My role as Office Manager means I oversee the smooth operations of Home Instead.
I enjoy being part of the Weston Super Mare team and am proud to work together to provide excellent support to individuals in our community.
I believe that good communication is paramount and this is another aspect of my role which I am enthusiastic about.
Job Title: Recruitment Coordinator
Joined: 2021
I joined Home Instead as the Recruitment Coordinator in March 2021, during the midst of the third Covid lockdown. I have found my most recent qualifications in HR have assisted greatly with the role so far.
My partner and I have a motorhome, so during normal circumstances, we’re normally away most weekends. If we’re not away and the weather is nice I spend a huge amount of time in the garden, gardening. I have a large family & love to spend time with my Nan who is one of my favourite people, this is what inspired me to work for a company like Home Instead & it is so amazing to be part of something much bigger than me & to make a difference to someone’s life.
Working for Home Instead has been extremely refreshing. Working for a business that values its employees as much as they care for their clients is just amazing!
Job Title: Marketing & Events
Joined: 2016
Hi, I'm Nikki. I joined the Home Instead team back in 2016. I really enjoy working for Home Instead WSM, every day is interesting and I am pleased to be involved somewhere that has such great company values, and an excellent reputation.
My role includes organising fundraising events, integrating us with the local community, keeping our social media accounts up to date and producing job adverts and client care marketing materials.
Previously, I have worked as a Senior Care Assistant in a high-dependency nursing home for 5 years, and more recently a QCF Diploma Assessor for Health & Social Care students. I live locally in Weston. Hobbies include cuddling my cat, anything creative, home improvements, gardening and outdoor activities.
Job Title: Team Leader
Joined: 2020
My name is Ami. I enjoy building connections with both the clients and the care pros to ensure that the Clients are receiving the exact care they want and that the care pros feel confident with the care they are delivering.
Job Title: Team Leader
Joined: 2021
Hi, my name is Heidi. I joined Home Instead WSM as a Care Professional and have recently been given the opportunity to progress my role to Team Leader.
Our Team Leaders carry out service reviews and Q&As with our clients, update care plans, hold supervision and support visits for our Care Professionals and they take part in our emergency out-of-hours service as well.
Job Title: Team Leader
Joined: 2023
My name is Sam and I’m a Team Leader.
I was born and raised on the Isle of Wight with my sister and twin brother. When I left school, I took up a 3 year course at college for landscape gardening which I really enjoyed doing and being outdoors. Then I worked for 2 Harvester restaurants as part of the management team in Hertfordshire and Bedfordshire. I moved back to the Isle of Wight and that's when I came across care, I worked for 2 care companies, but I had to stop after my motorbike accident back in 2015. When I was able to go back to work, I moved back to Hertfordshire and started to work for Home Instead in Hemel Hempstead as a care coordinator.
I then moved to Sampford Courtenay and lived there for 4 years, but I also worked for the Tavistock Home Instead office where I was the On Call Manager and Scheduler for 3 & a half years.
Care is a job that I enjoy doing to help and support anyone who needs people like us and find the job very rewarding. I speak to our clients and Care Professionals every day, asking how their day has been and lots more, it is so lovely to hear stories from clients and what they enjoy doing.
The training and support that I got from Home Instead over the 6 years have been amazing, they are always willing to go that extra mile no matter what and working with the office team and care professionals have also been really supportive.
Home Instead is just one big happy family…
Job Title: Team Leader
Joined: 2024
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