Please get in touch for more details about our prices, our starting rate is £34.50 per hour.
We have an hourly rate for daytime, evening & weekends, and set prices for over night care and live-in care. Our rate for live-in care is dependent on how many individuals will require care, and any complex needs requirements. Please feel free to contact us so we can learn more about your situation and advise accordingly.
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has a Review Score of 9.8 (9.804) out of 10, based on 38 reviews in the last 2 years. Over all time Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) has 89 reviews.
Review from Allison W (Mother of Client) published on 5 August 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to write us a review. We are so pleased you are happy with the service provided so far. We will pass your kind comments on to the rest of the team, many thanks again!
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Review from Christopher C (Husband of Client) published on 26 June 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to share your experience with us. We are so glad the live-in care service is meeting the needs of you and your wife, and that you have confidence in the service. We are sorry we had to make a change with one of your two initial live-in Care Professionals, but we hope you are satisfied with having the other original Care Pro still with you since your start date. Continuity is very important to us. Thank you for your kind words, we will pass them on to the rest of the team.
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Review from Julie E (Daughter of Client) published on 8 May 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the fantastic review, we are delighted that you and your parents were pleased with the service provided. We are very proud of our care team and will pass on your kind words to them. Many thanks again and best wishes to you.
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Review from Evelyn F (Wife of Client) published on 17 April 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for your feedback, we are so happy the service is making a positive difference to you and your husband. We will pass on the kind comments to your care professionals.
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Review from C S (Son of Client) published on 16 April 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for taking the time to bring your experience to our attention. We are sorry you feel this way, and after 5 years of providing care to your mother, we are saddened to receive a negative review. If you are unhappy with your mum's current care team (8 Care Professionals), we would welcome the chance to make any necessary changes to improve this for you. Our aim is to provide the best possible care to our Clients, and it is something we take very seriously. We do our best to ensure we listen to our Clients and their families and keep lines of communication open and clear. We are sorry you feel we haven't communicated well with you on this particular occasion and that the experience did not meet your expectations. Please do get in touch with us directly if you have any concerns in the future.
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Review from P R (Husband of Client) published on 20 February 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to review our services. We are so happy you are pleased with everything, we will pass on your feedback to the Care Pros that visit you and your wife. Many thanks.
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Review from M G (Son of Client) published on 9 January 2024
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to give us a positive review. We are so glad you found the service provided of excellent standard. We will pass your comments on to the care professional involved.
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Review from M W (Husband of Client) published on 28 November 2023
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Reply from Luisa Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for taking the time to post such a lovely review, I'll make sure to feed back to the team.
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Review from Therese E (Daughter of Client) published on 15 November 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for your review, am so glad you and your mum are enjoying the care we provide. I look forward to feeding your comments back to our team.
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Review from A R (Client) published on 7 November 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the positive review, we are so happy you were pleased with the service provided after your procedure. We will pass on this feedback to the team. Best wishes to you.
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Review from Chris P (Son of Client) published on 17 October 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for this wonderful review, we are so pleased that the services provided exceeded both your expectations. We will share this review with the rest of the team. Many thanks and best wishes.
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Review from Harry B (Son of Client) published on 4 October 2023
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Reply from Luisa Keig, Director at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for your feedback. It's wonderful to read that you and your brother have been so pleased with the care provided by our team. I will most definitely feed back your lovely comments to the team. Best wishes to your dad for the future.
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Review from C W (Daughter of Client) published on 14 August 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for a lovely review. We are delighted that your experience of our Live-in Care service is positive and that it is making a difference to you as a family.
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Review from Paul J (Client) published on 27 July 2023
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Reply from Luisa Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you for your lovely review, am so pleased we have matched you so well with care professionals. It's lovely to hear about you enjoying your visits and days out, I will make sure I feed back your appreciation to your team.
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Review from Gwen Y (Daughter of Client) published on 22 May 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the lovely words, we are so glad the service provided is beneficial to you all and making a difference. We will pass your comments/compliments on to the team and to you mum's Care Pros. Kind regards.
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Review from Silas C (Son of Client) published on 21 May 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for your lovely review, we really appreciate the points you have made and are glad you and your mum get on well with the care pros. We will pass on your compliments and feedback to the team. Kind regards.
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Review from Jill B (Daughter of Client) published on 12 April 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Hi Jill, thank you so much for the lovely review! We are so happy your Dad gets on so well with his Care Professionals and that they are making a difference. They really are a great bunch! We will pass on your comments to them and the rest of the team. Thank you.
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Review from I M (Son of Client) published on 20 March 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the wonderful review. We are so pleased you are happy with the service we provided to your Dad. We will pass on the compliments to his Care Professionals.
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Review from A M (Daughter of Client) published on 6 March 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the wonderful review. We are so pleased you are happy with the service provided to you. We will pass on the compliments to your Care Professionals.
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Review from L C (Wife of Client) published on 3 March 2023
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Reply from Mike Keig, Owner at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
Thank you so much for the wonderful review. We are so pleased you are happy with the service provided to you. We will pass on the compliments to your Care Professionals.
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The Review Score of 9.8 (9.804) out of 10 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.804 for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is calculated as follows: ( (191 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.804
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset) is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2019
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Job Title: Managing Director
Joined: 2024
Hello, I'm Rao and I truly believe in the Home Instead vision of expanding the world’s capacity to care. I look forward to creating a lasting positive impact in the lives of our care professionals and our customers.
Job Title: Director
Joined: 2024
Hello, I'm Kiran. I am looking forward to playing my part in contributing to bringing the Home Instead vision to life. We are fully committed to maintaining the highest level of care for our clients and look forward to building upon the amazing work the team are already doing.
Job Title: Care Manager
Joined: 2020
Hello, I'm Jenny. I am the Registered Care Manager at Home Instead Weston Super Mare.
I have worked in the care sector since 2003. After seeing my father become very ill, I decided that I wanted to help others with their care needs. During my years in care, I have completed many different training courses, including my Level 5 in Management of Health & Social Care. I have a keen interest in dementia and have studied this at the University of Stirling.
I am thrilled to be part of a company that believes in high standards of care and a company whose values mirror my own. The best part of my role is helping people to remain in their own homes safely and happily.
I enjoy spending my spare time with my family and my two Labradoodle dogs!
Job Title: Finance and Compliance
Joined: 2019
Hello, I’m Natalie, I joined Home Instead in 2020. I have worked in the care sector throughout my career and am passionate about working with and improving the lives of others. I took maternity leave in 2022 and returned to work in the role of Finance Officer and Compliance Coordinator. I assist our director; Luisa with the financial aspects of the business as well as auditing, to ensure we are maintaining the highest possible standards. In my spare time, I enjoy spending time with my husband, son and 2 cats.
Job Title: Office Manager
Joined: 2019
Hello, my name is Chrissy. My role as Office Manager means I oversee the smooth operations of Home Instead.
I enjoy being part of the Weston Super Mare team and am proud to work together to provide excellent support to individuals in our community.
I believe that good communication is paramount and this is another aspect of my role which I am enthusiastic about.
Job Title: Recruitment Coordinator
Joined: 2021
I joined Home Instead as the Recruitment Coordinator in March 2021, during the midst of the third Covid lockdown. I have found my most recent qualifications in HR have assisted greatly with the role so far.
My partner and I have a motorhome, so during normal circumstances, we’re normally away most weekends. If we’re not away and the weather is nice I spend a huge amount of time in the garden, gardening. I have a large family & love to spend time with my Nan who is one of my favourite people, this is what inspired me to work for a company like Home Instead & it is so amazing to be part of something much bigger than me & to make a difference to someone’s life.
Working for Home Instead has been extremely refreshing. Working for a business that values its employees as much as they care for their clients is just amazing!
Job Title: Marketing & Events
Joined: 2016
Hi, I'm Nikki. I joined the Home Instead team back in 2016. I really enjoy working for Home Instead WSM, every day is interesting and I am pleased to be involved somewhere that has such great company values, and an excellent reputation.
My role includes organising fundraising events, integrating us with the local community, keeping our social media accounts up to date and producing job adverts and client care marketing materials.
Previously, I have worked as a Senior Care Assistant in a high-dependency nursing home for 5 years, and more recently a QCF Diploma Assessor for Health & Social Care students. I live locally in Weston. Hobbies include cuddling my cat, anything creative, home improvements, gardening and outdoor activities.
Job Title: Team Leader
Joined: 2020
My name is Ami. I enjoy building connections with both the clients and the care pros to ensure that the Clients are receiving the exact care they want and that the care pros feel confident with the care they are delivering.
Job Title: Team Leader
Joined: 2021
Hi, my name is Heidi. I joined Home Instead WSM as a Care Professional and have recently been given the opportunity to progress my role to Team Leader.
Our Team Leaders carry out service reviews and Q&As with our clients, update care plans, hold supervision and support visits for our Care Professionals and they take part in our emergency out-of-hours service as well.
Job Title: Team Leader
Joined: 2023
My name is Sam and I’m a Team Leader.
I was born and raised on the Isle of Wight with my sister and twin brother. When I left school, I took up a 3 year course at college for landscape gardening which I really enjoyed doing and being outdoors. Then I worked for 2 Harvester restaurants as part of the management team in Hertfordshire and Bedfordshire. I moved back to the Isle of Wight and that's when I came across care, I worked for 2 care companies, but I had to stop after my motorbike accident back in 2015. When I was able to go back to work, I moved back to Hertfordshire and started to work for Home Instead in Hemel Hempstead as a care coordinator.
I then moved to Sampford Courtenay and lived there for 4 years, but I also worked for the Tavistock Home Instead office where I was the On Call Manager and Scheduler for 3 & a half years.
Care is a job that I enjoy doing to help and support anyone who needs people like us and find the job very rewarding. I speak to our clients and Care Professionals every day, asking how their day has been and lots more, it is so lovely to hear stories from clients and what they enjoy doing.
The training and support that I got from Home Instead over the 6 years have been amazing, they are always willing to go that extra mile no matter what and working with the office team and care professionals have also been really supportive.
Home Instead is just one big happy family…
Job Title: Team Leader
Joined: 2024
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