Crown Home Care

Kenward House, High Street, Hook RG27 8NY
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9.8 26 Reviews
  • Crown Home Care, Hook
Crown Home Care is a Hampshire-based, independent, family run and private home care services provider with over 40 years of experience to offer you.

The company provide an extensive selection of high quality, flexible, responsive and cost effective in home care services for elderly, vulnerable and young clients. Solutions range from one hour visits for personal care and companionship, to more complex assistance including nutritional support, skin management and palliative help right through to 24 hour a day live in care.

A person centred, personal service: Care is all about you. Your wishes, along with those of your family and your supporting health and social agencies, are paramount. The aim is to empower you to enjoy your home, your independence and your inclusion in your community to the full.

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Care Provided by Crown Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crown Home Care
  • Person in charge
  • Lesley Packham (Manager)

Funding & Fees Guide for Crown Home Care

  • Prices

  • We provide daily care and Live in Care the cost can range depending on the clients' needs.


    The Daily Care is a minimum of 1 hour care calls.


    The Live in Care is 24 hour care at home where the carers live at the property. Live in care to the South East of England.


    Please call us for more information and fee guidelines.

Crown Home Care Reviews (26)

Total of 26, showing 1-20
9.8

Crown Home Care has a Review Score of 9.8 (9.761) out of 10, based on 15 reviews in the last 2 years. Over all time Crown Home Care has 26 reviews.

Overall Experience

  • 23
  • 3
  • 0
  • 0
  • 0

Date Published

26
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5
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11

Review from I A (Husband of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recommended by neighbour who is already using service. Generally my wife finds staff very good.
Office back up is excellent and always keeps us in the picture related to times that carers are attending.

Reply from Jodie Packham, Director at Crown Home Care

Thank you we appreciate your feedback and I know the carers enjoy seeing you and your wife!


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Review from Donna G (Cousin of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Homecare were recommended by a close friend and we have been delighted, and grateful, for the support we have received.
The management team reacted quickly to our urgent need to install live-in care for our elderly relatives following a short spell in hospital.
The carer is an excellent nurse
and has proven to be a very caring person with an engaging personality who has bonded well with my cousin and his wife.
It is a great relief to me that my elderly relatives, both in their 90s, are being well cared-for in the familiar surroundings of their own home, and are, above all, being kept safe.
We have no hesitation in in highly recommending Crown Homecare.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your review and lovely feedback it's much appreciated.


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Review from Roger H (Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were and are considerate and professional. They understood very quickly our needs and remembered them without reminding. Perhaps more importantly, they were cheerful and could communicate well.

Reply from Jodie Packham, Director at Crown Home Care

Thank you for your review and kind words, we really appreciate it.


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Review from Mark R (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have daily care for my Dad every morning, whilst primarily there to assist with showering and shaving, they are also now taking him for short walks and doing number and word puzzles with him. When time allows they are also doing tasks around the house like changing the bed, cleaning the kitchen sink
and downstairs toilet. Cannot recommend the professionalism of the back office team and the empathy of the visiting care team enough. Thank you.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your kind words we really appreciate it.


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Review from Susan S (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have wished for a nicer company to deal with. We did interview various local carers for my mum and dad, some of which were very expensive and all whistles and bells, but Crown Home Care came across more personal and we gave them a go. We were so pleased with the help that they offered my parents
and they would always mention anything that they were concerned about with regards mum and dad. Unfortunately, mum has dementia and has now moved into a home and we no longer need them anymore but we would highly recommend them. Thank you again to all the managers and all of the carers that came to the house, thank you.

Reply from Jodie Packham, Director at Crown Home Care

Thank you for your kind words we really appreciate it and we wish all the best for mum and dad.


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Review from Ian R (Client) assisted by family/friend published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wish to say that I am very happy with the carer provided to me. My only disappointment is to have been charged for days when no carer had to attend due to my sudden admission to hospital.

Reply from Lesley Packham, Director at Crown Home Care

Thank you for your feedback, it helps us review our service.


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Review from G B (Wife of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general the care has been good. The carers are polite and caring. We are pleased that we generally have the same carers, as this helps with my husband's confusion, and the office have been helpful with our needs.

Reply from Lesley Packham, Director at Crown Home Care

Thank you for taking time to submit your review We will continue to ensure the continuity of carer is maintained as far as possible We do understand the importance of this for your husband.


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Review from Alex M (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the staff at Crown - we needed to put in place 24-hour care at home care for my mother who has dementia at short notice, following the death of my father. The care staff have been brilliant, resulting in a real uplift in my mother's quality of life and the management and
support staff are great at communicating with clients.

Reply from Lesley Packham, Director at Crown Home Care

Thank you so much for your kind words we do appreciate this very much.


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Review from Sharon G (Niece of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been supported by Crown Home Care for some time now and I am extremely grateful for all they have done. Her main carer has been brilliant and my aunt enjoys her company. Her notes are always helpful and I know she is in good hands. The agency staff are great at flagging any issues and have
been very helpful when we have requested any changes in my aunt's schedule, including finding a live-in carer for a couple of weeks when it was necessary. Crown Home Care has made it possible for my aunt, who is in her 90s, to stay in her own home and that has been a real bonus.

Reply from Lesley Packham, Director at Crown Home Care

It has been a pleasure to support your aunt at home, it has been so rewarding to see her happy and thriving at home.


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Review from Siobhan C (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Care consistently provide the best care for my mother who has dementia. Communication with the office is excellent, the carers go over and above to ensure Mum is comfortable, happy and healthy. I feel confident that she is getting the best care.

Reply from Lesley Packham, Director at Crown Home Care

Thank you so much for the lovely feedback I will pass this on to the team that supports your mother at home.


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Review from Christine H (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Crown Home Care for some time now and we are all delighted with the care and dedication each member of staff shows her. Her two main carers are delightful, kind, caring and compassionate. They have taken the time to really get to know our mother and genuinely care
about her day-to-day wellbeing. The administration team at the office are proactive and keeps me up to date with any changes in my mother’s condition. They are efficient and organised. Nothing is too much trouble. I highly recommend Crown Home Care to anyone having to make the difficult decision to accept they need a little extra help to keep them safe and secure in their own home.

Reply from Lesley Packham, Director at Crown Home Care

Thank you, we very much appreciate your review. We will share this with your mum's team.


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Review from c c (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Home Care has provided exceptional care for our Mum since she was diagnosed with Alzheimer’s a year ago. She remains fiercely independent but is now able to still live her life with dignity as she wants to at home. The carers have not only guided and supported her sensitively with as much or as
little help required as her life changes, but they have also taken time to get to know and understand her as a person too.
The friendly office team provide flexible on-the-spot support and their excellent communication together with the care planning app provides us with daily reassurance and peace of mind. Having thought previously that the only option to care for Mum would be a residential care home, happily Crown Home Care has proved otherwise.

Reply from Lesley Packham, Director at Crown Home Care

Thank you for your review, we really appreciate you taking the time to do this for us.


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Review from Mike C (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken my dad's in-home carer companion just six weeks to transform my fiercely independent and care-resistant 92-year-old widowed dad, who'd left the hospital in a wheelchair following a fall, into a beamingly happy, well-fed, properly medicated, walking, cycling, wood-chopping croquet-playing
chap again, able to enjoy his own home to the full. The impact of the carer-companion from Crown has been astounding. Aside from a truly bewildering range of practical skills - great cook, clinically trained, great driver, able to strip down vacuum cleaners and lawnmowers, even willing to be taught croquet, she is energetic and empathic to a quite extraordinary degree. She has been a joy. As for the administrative side of Crown Home Care, it also is exceptional - they move fast, they have immaculate processes, and it's clear to all our family that they really, really care. Outstanding on every count.

Reply from Jodie Packham, Director at Crown Home Care

Thankyou for the positive feedback and we are so pleased that the care in place has been successful for dad.


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Review from Anthony M (Husband of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my terminally ill wife from day one. Very friendly and competent carers, as are the office staff. Smart uniforms and always very punctual. Nothing seems to be too much trouble. In my opinion, the Rolls-Royce of home care providers. Highly recommended.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your kind words, it really means a lot.


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Review from Alison H (Daughter of Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Home Care are providing a responsive, professional and caring service for my mum. All staff and carers have been understanding and empathetic to Mum's needs. This has been so reassuring and Mum looks forward to seeing those that are caring for her. This has enabled me to have time out knowing
Mum is well cared for. Thank you.

Reply from Jodie Packham, Director at Crown Home Care

Thank you, Alison and it is a pleasure to look after Mum for you.


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Review from Ian B (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A local, friendly, family-run company which makes you feel part of the family. The best care my dear mother ever received. All staff were amazing, and the management was supportive and easily contactable.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your review it is much appreciated.


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Review from Mark B (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crown Home Care has been providing a carer to help with my father in the mornings. We feel very lucky to have had Crown come in and help us out. In all my communications with Crown, they have been very professional, reliable and caring in their approach. My parents are very happy with the care being
provided and really appreciate the consistency in the people that provide the care. We had heard good things about Crown before and I can honestly say all the good reviews are fully justifiable.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your review it is much appreciated.


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Review from Caroline F (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and support for my mother. Timely, friendly, consistent staff, adaptable and feel like I can approach the office with any support or requests we may want. I wouldn't want to go anywhere else.

Reply from Jodie Packham, Director at Crown Home Care

Thank you so much for your review it is much appreciated.


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Review from Penny F (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Crown Home Care for almost a year now, firstly for 24-hour live-in care for my dad until he died in March. The carers who came to look after him and my mum were wonderful - very professional, caring, patient and kind and the team at Crown were so helpful and supportive to
us all and pulled out all the stops to help get my dad out of hospital and back home for his last few days. We now have a domestic carer from Crown who visits my elderly mum for a few hours a week and we are very happy with this arrangement. The lady who comes to help her is kind and patient and very willing to help Mum with her meals, light domestic work and a bit of food shopping. I am confident that if we need to increase Mum's care Crown would be able to provide this for us. I have regularly recommended Crown to other people.

Reply from Jodie Packham, Director at Crown Home Care

Thank you for your feedback we really appreciate it.


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Review from Andrew L (Son of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I implicitly trust the Crown Home Care’s team with my elderly mother's care. The individual carers and management have got to know my mum so that they can provide the best care and companionship for her. They show her respect and are kind and professional. Additionally, they have given me advice and
support when needed, helping by speaking to occupational therapist assessors directly to ensure the best assistance is also provided by the NHS. Mum has also readily accepted the team and looks forward to their visits.

Reply from Jodie Packham, Director at Crown Home Care

Thank you! Your feedback is really appreciated and will be passed on to the team.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Crown Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Crown Home Care is calculated as follows: ( (70 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 88 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crown Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about Crown Home Care

What Type of Services does Crown Home Care offer?

Crown Home Care offers Home Care.

How many Carers does Crown Home Care employ?

Crown Home Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crown Home Care to verify any information. View our terms and conditions. Crown Home Care has a Platinum Service – more info.