Crown Home Care

Kenward House, High Street, Hook RG27 8NY
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9.8 27 Reviews
  • Crown Home Care, Hook
Crown Home Care is a Hampshire-based, independent, family run and private home care services provider with over 40 years of experience to offer you.

The company provide an extensive selection of high quality, flexible, responsive and cost effective in home care services for elderly, vulnerable and young clients. Solutions range from one hour visits for personal care and companionship, to more complex assistance including nutritional support, skin management and palliative help right through to 24 hour a day live in care.

A person centred, personal service: Care is all about you. Your wishes, along with those of your family and your supporting health and social agencies, are paramount. The aim is to empower you to enjoy your home, your independence and your inclusion in your community to the full.

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Care Provided by Crown Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Crown Home Care
  • Person in charge
  • Lesley Packham (Manager)

Funding & Fees Guide for Crown Home Care

  • Prices

  • We provide daily care and Live in Care the cost can range depending on the clients' needs.


    The Daily Care is a minimum of 1 hour care calls.


    The Live in Care is 24 hour care at home where the carers live at the property. Live in care to the South East of England.


    Please call us for more information and fee guidelines.

Crown Home Care Reviews (27)

Total of 27, showing 21-27
9.8

Crown Home Care has a Review Score of 9.8 (9.761) out of 10, based on 15 reviews in the last 2 years. Over all time Crown Home Care has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
5
6
15
12

Review from Andrew L (Son of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I implicitly trust the Crown Home Care’s team with my elderly mother's care. The individual carers and management have got to know my mum so that they can provide the best care and companionship for her. They show her respect and are kind and professional. Additionally, they have given me advice and
support when needed, helping by speaking to occupational therapist assessors directly to ensure the best assistance is also provided by the NHS. Mum has also readily accepted the team and looks forward to their visits.

Reply from Jodie Packham, Director at Crown Home Care

Thank you! Your feedback is really appreciated and will be passed on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenifer S (Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of staff from Crown Home Care came to live in with me for two weeks last autumn to help me recover from an infection. The Crown managed to place the staff member with me as an emergency within three days despite the pandemic. The moment she arrived, I felt completely confident with her care
and her positive attitude was an important factor in my regaining my independence. She was an absolute delight to have in the house and we had a very good relationship. She understood and supervised my medication and ensured I had sufficient fluids, measuring my intake every day. Her personal care when I was confined to bed was professional and excellent. She encouraged me to mobilise and at the end of two weeks I was walking with a stick and she left me with a whole list of exercises to do. She put a great deal of emphasis on nutrition and cooked me delicious meals but encouraged me to increasingly do more for myself. Altogether I was delighted with her visit.

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Treated with Dignity

Value for Money

Review from Ruth B (Daughter of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using Crown Homecare for the past 2 weeks after my frail father moved in with us but we are more than happy with the care and support they have provided. The carers treat dad with dignity, are respectful of our home and we feel we are getting the best care that we can for him. Their
attention to detail in the care plan means that little things that mean a lot to him get done. We have adjusted things over the fortnight as we have worked through getting a routine established with the care staff. We have a regular team of carers who Dad and I have got to know and feel confident in what they provide. The manager and office staff have also been extremely supportive to me, as a new carer and in working through the care plan for Dad's needs.

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Review from Pete M (Son of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, flexible and friendly company. Staff easy to work with, great communications with rapid response to requests. Could not have wished for a better service to look after my Mum. Many thanks.

Reply from Jodie Packham, Director at Crown Home Care

Thank you Pete and we wish you and your mum well in the future.


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Review from Peter A (Husband of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The considerate and very careful attention of all lady carers was exemplary, always seeking to provide the best and safest comfort for my disabled wife. Very nice personalities, all of them. My wife and I were so fortunate to have this provider assigned to her terminal care, shortened unexpectedly by
an early death. Moreover, the supervisory management of care was exemplary in ensuring that nothing that should have been done was left undone.

Reply from Jodie Packham, Director at Crown Home Care

Peter, thank you for your kind words, and our thoughts are with you. We were proud to look after your wife, and we are grateful for your feedback and support in these very trying and difficult times. Take care and stay safe.


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Review from Gary W (Son of Client) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and caregiving team at Crown are superb. Professional, expert, patient, kind and flexible. The care, support and companionship they are providing for my mother is excellent. They assessed the need, made recommendations and have adapted the care for mum as needed. The regular updates
they provide for me are also a comfort. Knowing they are ‘on the ball’ means a great deal.

Reply from Jodie Packham, Director at Crown Home Care

Thank you Gary, your kind words are much appreciated.


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Management

Treated with Dignity

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Review from Ian P (Son of Client) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was still very weak and fragile when she came out of hospital in December 2019. Crown Home Care was recommended by one of my mother's friends. We decided that she needed 24-hour live-in care and the carer did a wonderful job. My mother was always very independent since my father died
five years ago so having a 'stranger' living in the house for three months could have been a challenge. She was caring, conscientious, an excellent cook and was a nice companion to my mother. Mother no longer needs a 24-hour live-in carer as she has recovered well and can be independent again, and I feel that the carer was a huge part in my mother's recovery.
Thank you.

Reply from Jodie Packham, Director at Crown Home Care

Thank you Ian, your kind words are much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Crown Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Crown Home Care is calculated as follows: ( (70 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 88 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crown Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crown Home Care to verify any information. View our terms and conditions. Crown Home Care has a Platinum Service – more info.