Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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Top 20 award
9.9 74 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.

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Care Provided by Aberness Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Aberness Care Ltd
  • Person in charge
  • Mairi Macleod (Managing Director)

Funding & Fees Guide for Aberness Care Ltd

  • Prices

  • £18.00 per hour Weekdays
    £20.00 per hour Weekends
    £27.00 per hour Public Holidays

  • **For more info on prices please give us a call**

Aberness Care Ltd Reviews (74)

Total of 74, showing 1-20
9.9

Aberness Care Ltd has a Review Score of 9.9 (9.906) out of 10, based on 29 reviews in the last 2 years. Over all time Aberness Care Ltd has 74 reviews.

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Review from F B (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness Care Just amazing company my TEAM LEADER is such a delight to work out acare page for Bridge of Don to mach you with the correct Support worker who would support your needs for a social visit & my beautiful care worker is a delight & upliftment for myself & my Husband thank you to Aberness
care also they have reasonable price & Wonderful staff areal uplifting time each week blessing for your great company!
thank you

Reply from Mairi MacLeod, Managing Director at Aberness Care Ltd

Thank you for taking the time to write such a lovely review. It is a pleasure to be able to support you


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Review from J T (Daughter of Client) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness Care Ltd responded immediately to our request for care and again immediately when more visits were required. Dad's main carer is wonderful, a true blessing for us. She treats him like family, has fun with him while helping and encouraging him and making many helpful suggestions.

Reply from Lauren MacLeod, Manager at Aberness Care Ltd

Thank you for this lovely feedback. It was a delight supporting Dad. I know the main carer thoroughly enjoyed Dad's visits, as did the rest of the team.


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Review from Maureen W (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been receiving daily help from carers at Aberness for the last 2 years. It was hard to realize it was time to start the process but we were led ever so gently by the staff at the Aberness office.
So much stress that my Dad was feeling has been alleviated and the twice daily visits for dressing
and showers have become a lovely part of the new routine as well as the social visits. The carers are like extra family members who bring joy and laughter into the house. They brighten every day and are able to cope with all the issues that dementia brings with empathy and professionalism.
We really don't know what we would do without them.

Reply from Lauren MacLeod, Manager at Aberness Care Ltd

Thank you for the lovely review. We are delighted to continue supporting Mum and pleased to learn that the team have been a great support to you and your family over the past couple of years.


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Review from A D (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with all the Aberness staff and the help and genuine kindness shown to Mum since coming home from hospital. Always professional, caring and sensitive to Mum's needs. Thank you Aberness.
A - Amazing
B - Brilliant
E - Enthusiastic
R - Reliable
N - Nurturing
E - Engaging
S
- Supportive
S - Special

Reply from Lauren MacLeod, Manager at Aberness Care Ltd

Thank you for your kind words. It was a pleasure supporting Mum, the staff thoroughly enjoyed their visits to her.


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Review from Jacqueline M (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed overnight care. It was easy to arrange. They were very flexible. Most importantly the care Mum was given was superb.
The whole organisation was a delight to deal with and gave lots of advice on the subject of caring which clearly they are experts.
We, my siblings and I managed to get
a good night's sleep knowing our mum was safe and happy with the carer.
Thank you to everyone at Aberness.

Reply from Mairi MacLeod, Managing Director at Aberness Care Ltd

Thank you so much, it was a privilege and a pleasure to look after your mum. We hope she will be happy in her new home.


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Review from Jenny U (Mother of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So helpful and competent. Very human compared with other agencies, as well as accommodating. Highly recommend.
Have tried other agencies and found Aberness much faster to respond, easier to communicate with and quick to act on requests.

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Review from A B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having provided a very good level of care to my mother in her home for over 10 years. The excellent level of care her regular carers provided to Mum in the last months of her life, helped so much in making it possible for her to stay comfortably in her home and I cannot thank them enough.

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Review from C K (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a very caring team looking after my mum. Always cheery and happy to help. They were all sympathetic during my mum’s palliative care. We would definitely recommend Aberness to anyone who needs care.

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Review from Babs M (Aunt of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness give 24/7 to my niece whom I’ve been a legal guardian since last year. My niece moved into her own property in October, the staff are absolutely fantastic, they cover every aspect of her care she is treated with kindness, respect and dignity. Nothing is a bother. I know my niece is in very
safe and capable hands when I’m not around. Aberness makes sure I’m involved in everything my niece does from doctor appointments to taking her out, I get regular photos which I’m delighted with. Previous providers very seldom involved me in anything like that, so it’s a pleasure to say I have found the perfect provider for my niece and I can speak for my niece to say she loves all staff and is very happy. Management is great also I get on well with them and am kept well updated. Thank you everyone.

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Review from E S (Granddaughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aberness provided a care package very quickly when help was needed. Staff were present daily and we were kept up to date with timings. Overall the experience was okay, however, we did come across some issues. Not maintaining dignity at all times, and possibly not offering full service as sheets/bedding/creams
being applied wasn't done, unless we asked. Also, some concerns over client confidentiality. Issues raised with district nurse team as we felt care could be improved in some areas.

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Review from C Y (Daughter of Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received has been exemplary. We couldn't manage without the care Aberness has provided. The carer has become one of the family and he goes above and beyond to help Dad. He has changed all our lives and we are privileged to have him.

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Review from Mike T (Husband of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very, very grateful to Aberness for the help they gave my wife, and support they gave me, over the few months at the end of her life. They were all very professional in their work and were pleasant people to have in our home who were very easy to get along with. In particular, the main carer, as
well as being a great help to both of us, also provided a lot of good advice to me to help me cope with the situation I was in. I would not have managed to keep my wife at home for so long without her.

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Review from K W (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The addition to our carer support team of the Aberness live-in carer over a weekend to look after my mother-in-law has been a very positive experience. Our Aberness carer gives 100% to the care of our mother and she herself looks forward to the weekend and the arrival of the Aberness carer. For us,
we get a break to recharge and face the future positively. Thank you Aberness for finding us the perfect carer-to-client match.

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Review from Daniel T (Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am biased but since moving over to Aberness my life has enhanced beyond words. Management is extremely supportive and understanding and so kind and helpful.
The staff are excellent as well always putting their heart and soul into improving my life.
Thanks to all at Aberness.

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Review from Lorraine A (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has had care from Aberness for about six months.
She is happy with the care provided.

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Review from Sheila W (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new user of the service supplied by Aberness, I have found them all the be very attentive and caring. They were able to organise the care arrangements at short notice and have made changes and increased the level of care when required. The carers have been excellent. Although I was concerned about
having strangers in my house, now I could not manage without them and think of them as my friends!

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Review from C R (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Aberness Care is very good. The carers are punctual and very good at what they do. The contact manager that I have been dealing with is a very nice lady and very professional and has helped us a few times at each stage.

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Review from P C (Husband of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is provided for my wife. Always here on time and deal with all problems with professionalism. Always helpful and kind.

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Review from K L (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We rely very much on Aberness Care carers for overnight care for my dad, who has limited mobility and the beginnings of dementia, and the service has been very consistent and professional - thanks so much - highly recommended.

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Review from Derek D (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that I have dealt with has been nice and friendly. Only had a few interactions with the office staff and found them very helpful. I see the carers around 4 days a week and enjoy those visits.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Aberness Care Ltd is calculated as follows: ( (157 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 170 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director

Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.


Frequently Asked Questions about Aberness Care Ltd

What Type of Services does Aberness Care Ltd offer?

Aberness Care Ltd offers Home Care.

How many Carers does Aberness Care Ltd employ?

Aberness Care Ltd employs 240 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has a Platinum Service – more info.