Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
Submit a Review
Top 20 award
9.9 74 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.

Show Aberness Care Ltd on the Map

Care Provided by Aberness Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Aberness Care Ltd
  • Person in charge
  • Mairi Macleod (Managing Director)

Funding & Fees Guide for Aberness Care Ltd

  • Prices

  • £18.00 per hour Weekdays
    £20.00 per hour Weekends
    £27.00 per hour Public Holidays

  • **For more info on prices please give us a call**

Aberness Care Ltd Reviews (74)

Total of 74, showing 21-40
9.9

Aberness Care Ltd has a Review Score of 9.9 (9.906) out of 10, based on 29 reviews in the last 2 years. Over all time Aberness Care Ltd has 74 reviews.

Overall Experience

  • 60
  • 13
  • 1
  • 0
  • 0

Date Published

74
5
7
29
45

Review from Anne R (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Aberness Care for several years. The management team and carers have been fantastic in their care for my elderly dad. He has dementia and they are so lovely with him. It has been a godsend for us as a family. Always professional, friendly, so caring and helpful and communicating with them
is easy. They go above and beyond the care they give Dad and nothing is ever too much of a problem. We are so grateful for the care and respect they give Dad. I have no hesitation in recommending Aberness for the excellent service they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catriona C (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Aberness is exceptional. The carers have become like members of the family. They are all extremely patient and kind. They do everything they can to make my mum comfortable. She looks forward to seeing them every day. The management team are also wonderful, just a phone call away
and always ready to help. The whole team are faultless.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Daughter of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the care Aberness Care Ltd provides to my parents. The carers are very kind and go above and beyond with the care they provide. They are always very friendly and we are very lucky to have so many truly wonderful people working for Aberness Care Ltd. We would be lost without
them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I G (Sister of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support provided by his two carers. Genuine care and specific needs are taken into account. His needs are reviewed regularly and adjusted as required. A quality care service is being provided for my brother, giving us peace of mind and his requirements are being met.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary M (Daughter-in-law of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law is fantastic. The carers treat her with such patience and kindness. Always trying to make her comfortable, even on days when she is being difficult. She initially had one visit a day, which last year was increased to two due to my health issues. If it was not for the
Aberness carers coming in, then we would be unable to care for her, and she would have to go into a home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William M (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get from the staff is amazing. I would like to have a video made for other carers to follow.
When I have a social, my carer gets me involved in simple games and tasks, I find it very stimulating.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M Y (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness Care cared for my late mum for 2 years after her diagnosis of vascular dementia and we could not have managed without the care and support they provided. The carers were so kind to my late mum and to my dad and did everything they could to help. They treated them both with such respect and
when things gradually became very difficult they carried out all aspects of personal care for my mum with great sensitivity so that at all times she maintained her dignity. We were also impressed with the management team who were very professional and helpful. They actively tried to accommodate both my late mum’s needs and the needs of our family during a very difficult time for us all. This has been my only experience of using a home care provider and I really value all that Aberness did to support my parents - both practically and emotionally. They provide a first class service which is very much value for money.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn B (Mother of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly service and I would recommend them to anyone looking for care. My son is very happy with the care that’s provided to him and if he’s happy I’m delighted. Aberness Care has been a godsend for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arlene H (Daughter-in-law of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having carers in to attend to Mam has taken a lot of pressure off family. The carers are very professional and caring taking time to have a chat with mam. It helps when it’s mainly the same carers each time and Mam has got to know them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter S (Client) assisted by family/friend published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is comforting to know that someone comes to assist with personal hygiene and care by someone I can trust and have confidence in. Both carers are friendly and helpful. I am pleased with the level of attention I get from Aberness Care Ltd and their carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine W (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Aberness for looking after my dad, the care given was excellent and allowed me a day off which was invaluable. Dad, a shy man, accepted the care given and said the carers were friendly and always looking to help out with other jobs. When I needed to increase the care, Aberness quickly arranged
this. I would recommend Aberness for an excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Daughter-in-law of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly and caring service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E T (Husband of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided for my wife is excellent. It has taken a lot of pressure off me and my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G C (Client) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are so helpful and understanding and I couldn't live without them. They bring a ray of sunshine into the house each day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynda S (Niece of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness have cared for my auntie for nearly three years. The care and support they have provided have been exemplary. I dont know what we would have done without them. They went over and beyond to make sure all her needs were met. They treated my auntie as if she was part of their family. I will never
be able to find the words to express the excellent support they offered me too. Thank you, Aberness, for all your dedication, patience and total professionalism, and most of all, for your listening ear and shoulder to lean on.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George G (Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all our diamonds.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S G (Wife of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Aberness Care is excellent. All the carers are very kind and caring, very patient, always cheery, no matter what faces them, nothing is ever too much bother.
They all take great pride in keeping my husband clean and fresh. I couldn't ask for better care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T D (Daughter of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my dad. Carers are so kind and able to deal with anything and still keep smiling whatever they have to deal with. Couldn't ask for better care or Carers for my dad. Always go over and above every time .

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L D (Daughter of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness provides the greatest levels of care at home for my mother and support our family on a day-to-day basis. Nothing is ever a problem. The staff are all very pleasant, happy, and friendly and I feel reassured that my mother is treated with the greatest respect and dignity at all times. Thank you
all so much. Your services are very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thora G (Daughter of Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness Care Ltd has been absolutely amazing with the care needs for my Mum and Dad. From the very first conversation with Aberness Care Ltd they totally got what was needed in our unusual setup. Both parents are eighty-seven with significant care needs, both physical and mental, and the staff totally
recognised that I needed a break from caring. We appreciate the flexibility with which they support us, often providing cover with short notice, in addition to the regular and amazing holiday respite cover. The carers are professional, friendly, considerate and absolute gems. I cannot thank them enough for the compassion and care they provide to my parents, and the support they provide me. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Aberness Care Ltd is calculated as follows: ( (157 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 170 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Mairi Macleod

Job Title: Managing Director

Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has a Platinum Service – more info.