Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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Top 20 award
9.9 74 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.

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Care Provided by Aberness Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Aberness Care Ltd
  • Person in charge
  • Mairi Macleod (Managing Director)

Funding & Fees Guide for Aberness Care Ltd

  • Prices

  • £18.00 per hour Weekdays
    £20.00 per hour Weekends
    £27.00 per hour Public Holidays

  • **For more info on prices please give us a call**

Aberness Care Ltd Reviews (74)

Total of 74, showing 41-60
9.9

Aberness Care Ltd has a Review Score of 9.9 (9.906) out of 10, based on 29 reviews in the last 2 years. Over all time Aberness Care Ltd has 74 reviews.

Overall Experience

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Review from H F (Daughter of Client) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness have provided excellent standards of care since Mum began her contract with them. We are particularly grateful for the flexibility, understanding, and hard work done in preparing for the festive season, to ensure that Mum's care was fully covered. Aberness carers are real diamonds too - they
manage to remain professional whilst also being an invaluable part of our family.

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Review from D N (Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience with my carers since I started with them in 2020. Nothing to complain about, as I have had regular girls for my care.

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Review from Nancy G (Wife of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used Aberness for 6 years and very happy with carers, very helpful and considerate.

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Review from Jessie S (Client) assisted by family/friend published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally staff are friendly and we chat. If something extra is needed they will do it for me. Staff are overworked and are often much later than expected in the morning.

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Review from Moira S (Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

For ill health reasons I was forced to use a care service from May 2021 as my family was nervous about me living on my own.
My usual carers are excellent. They are caring and helpful. They respect the dignity of the client. I have three periods of care daily, morning, lunchtime, and evening. However,
there are times when my usual carers are not at work due to leave or illness when I have been left with no care or else someone appears outwith my usual times when I’m expected to just stop what I’m doing to “get care” from them. I have never once been informed by the office about who is coming or if no one is going to come. This to me shows a less than caring attitude by management as a whole.
I feel this shows a lack of respect for the client. I have never spoken to either by phone or in person with any team leader or management of the company.


I must reiterate that my usual carers are caring and they do try to let me know who’s replacing them on any absences.


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Review from Alexander S (Client) assisted by family/friend published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are totally dedicated, reliable and very committed to providing a first-class service to my husband's needs. We count our blessings that we have such caring staff who have such qualities, and are an absolute pleasure to have in our home. They undertake their varied and tasks so willingly
and effectively and go the extra mile to ensure that everything is achieved and done before they leave. High praise indeed.

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Review from Mary M (Daughter of Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional all-round service. Care team very caring, pleasant, and professional at all times. The care team has treated my mother with kindness and respect and were a delight during their visits. All of my requests to fill shifts to allow my husband and I respite were met swiftly and efficiently. I
cannot praise Aberness highly enough through this difficult time.

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Review from Michael G (Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would hate to think of life without Aberness Care, they keep me sane, amused, clean of course, helpful, and always ready to go the extra mile. Having no near relatives I look on them as my family.

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Review from Neil S (Son of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and helpful. They provide a very good level of care for the client. Management also seem very helpful on the rare occasions we have had to contact them. Overall a very professional service.

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Review from Rhona M (Daughter of Client) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving first-class care and support at home 4 times a day. This has allowed Mum to stay in her own home, empowering her to have some independence and dignity.
This has been a huge relief for myself and rest of the family knowing she has regular excellent care and contact. They provide
her with meals and prompt Mum with her medication along with personal care, laundry and washing the dishes when required.
Nothing ever seems to be a problem for them and I feel reassured that they feel confident to contact me if any concerns with Mum.
The team leader is fantastic and very approachable.
Mum says now that she couldn't live in her house without the girls coming in.
Everyone of them are empathetic and professional. I can't thank them enough

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Review from Gillian J (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used two Aberness carers for mum over the last two years to help with socialisation and house help and as mum has deteriorated their help and care have been even more valuable. Cannot praise the care and assistance enough and mum has got to know them and trust them over this time. They become
part of family life. Thank you so much for easing the load.

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Review from Margaret C (Wife of Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers put us at ease right away. As we were a complex case, didn't know much about anything, but have since learned a lot along the way. Some of your carers go over and above for us and we are grateful. When life changes so much for us, we could not manage without the carers and our wonderful family.

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Review from R G (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is running smoothly, carers are kind, thoughtful and competent.

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Review from H B (Husband of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aberness provide good care, but some staff don't seem to have had a lot of training, for example, use of hoist and stand aid.

Reply from Mairi MacLeod, Managing Director at Aberness Care Ltd

All staff have full Moving and Handling training before commencing work, followed by annual refresher training. Aberness have their own M&H trainer who is always available for support and advice.


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Review from Ian B (Son of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has used the service of Aberness for the last few years. The level of service is excellent and the staff are very friendly and supportive to my mum. We are delighted to have such a caring company that is looking after my mum.

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Review from Gill D (Daughter of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an urgent requirement to set up care support for my father, who was discharged from the hospital with no advanced notice. The manager immediately recognised the street we were under and had carers available to visit at short notice. All three carers who attended to my father were superb. They
visited on time and during their shift, they carried out duties, which made my father feel comfortable, respected and took the strain off the family. We were delighted with the service.

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Review from Sarah R (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the office keeping in touch with me about staff and changes. I like the staff to arrive on time and leave at the right time. This makes me feel better and not worry about it. I don't like it when they don't follow routines. I like new staff to shadow before they start working with me.

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Review from D C (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who come to shower me are polite, punctual, and efficient.

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Review from Marjory B (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the age of 74, I do not consider myself elderly yet at present, I have home care am and pm as I am ok throughout the day. My first carer was an excellent carer and certainly fitted the bill and as an ex nursing home carer, I was impressed. Once she arrived with a new carer to show her the ropes.
Again, an excellent carer who followed on from the teaching given. Another carer, who shadowed number 2 carer is very lovely, very chatty but is the only one who doesn't make my bed. When my knee is finally replaced I will no longer require carers.

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Review from Wilma C (Client) assisted by family/friend published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had always dreaded getting care into my home because I was embarrassed. But after my husband broke his shoulder I was forced to get help. Well, I am delighted with the girls, they are all lovely, helpful and put me at ease. The best thing I did, should have done it a long time ago.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Aberness Care Ltd is calculated as follows: ( (157 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 170 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director

Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has a Platinum Service – more info.