Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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Top 20 award
9.9 74 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.

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Care Provided by Aberness Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Aberness Care Ltd
  • Person in charge
  • Mairi Macleod (Managing Director)

Funding & Fees Guide for Aberness Care Ltd

  • Prices

  • £18.00 per hour Weekdays
    £20.00 per hour Weekends
    £27.00 per hour Public Holidays

  • **For more info on prices please give us a call**

Aberness Care Ltd Reviews (74)

Total of 74, showing 61-74
9.9

Aberness Care Ltd has a Review Score of 9.9 (9.906) out of 10, based on 29 reviews in the last 2 years. Over all time Aberness Care Ltd has 74 reviews.

Overall Experience

  • 60
  • 13
  • 1
  • 0
  • 0

Date Published

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7
29
45

Review from M M (Client) assisted by family/friend published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite and helpful. They are also friendly. They attend well to everything which is necessary and, in my opinion, do a good job.

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Review from George M (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness care is properly named.
Their care of customers is first-rate.
Nothing is too much trouble.

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Review from D C (Son of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

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Review from K H (Wife of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all our carers good. The more mature carers give lots of helpful advice and notice all sorts of things that might help my husband eg dry skin, red marks. Not happy to hear some carers are not vaccinated against covid and some not doing tests. Also, one carer still partying and going out of permitted
area.

Reply from Mairi MacLeod, Managing Director at Aberness Care Ltd

Most of our carers have received the vaccination, however, it is currently not compulsory. All the staff are also weekly tested and results sent directly to Aberness. With regard to a carer partying, this is something that will be dealt with by Management.


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Review from J H (Client) assisted by family/friend published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Aberness Care Ltd. All the carers are very nice and very helpful with all the care I need.

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Review from Lesley M (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed how the carers have coped with my mum who can be difficult at times. They have got her chatting, doing simple crafts and taken her out in her wheelchair which she loves. Each time they have met people who know mum and were able to chat with her. She was a very hospitable person
in years gone by and has enjoyed having them. I have appreciated the free time and feel confident leaving her in the care and with the carers.

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Review from Annie W (Client) assisted by family/friend published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of hospital and meeting the carers I am absolutely thrilled with the way we get on. The girls are so nice and friendly that it has helped me recover. The carers are so nice the way they treat me.

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Review from I A (Client) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised with a well laid out folder which is documented in daily and space for any messages to be passed on to carer. Consistent care from one person who's always pleasant and on time. Review at 6 weeks organised well and service user able to give her views over team meeting. We are happy
with the care provided.

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Review from M C (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has always been good.

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Review from Peter D (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care and support from the care nurses. The overall standard has been extremely good. When I have been ill I have always been treated with dignity and understanding. Overall I have no complaints.

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Review from John M (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always very confident at shaving me, washing and washing my hair and keeping me very clean. I am very lucky and grateful to them all.

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Review from Anne G (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness Care looked after my mum for about 6 months until we had to put her into a care home. The carers could not do enough for her, even running late for next appointments to make 100% sure that she was settled and comfy. Even when she went into respite they checked on Dad if they had time as he
is not in the best of health himself. We, as a family, highly recommend this company.

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Review from Lynne F (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care Mum has received over the past four years and disappointed that Aberness are no longer covering this area. Mum became particularly fond of her regular carer but found all the carers to be lovely, helpful and professional.

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Review from Helen H (Daughter of Client) published on 9 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service. Met the Manager to discuss dad's health and requirements. During care period dads requirements changed due to a fall and hospital admission. The Manager kept in touch with me during my absence and was the contact for the hospital. On dads discharge extra care had to be provided
and she and staff managed this very effectively. The staff adapted their care to Dad's requirements and whims. Fantastic care.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Aberness Care Ltd is calculated as follows: ( (157 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 170 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director

Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.


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