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Home Instead (North Sheffield) has a Review Score of 9.9 (9.854) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (North Sheffield) has 58 reviews.
Review from Rachel M (Client) published on 18 November 2024
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from E L (Client) published on 12 August 2024
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from J B (Client) published on 30 May 2024
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from Michael W (Client) published on 30 May 2024
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5.0 out of 5
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Treated with Dignity
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Review from R A (Client) published on 27 May 2024
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5.0 out of 5
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Treated with Dignity
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Review from Janet O (Client) published on 24 May 2024
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5.0 out of 5
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Review from P P (Client) published on 2 May 2024
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5.0 out of 5
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Review from S C (Daughter of Client) published on 2 May 2024
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5.0 out of 5
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Review from Wendy H (Daughter of Client) published on 23 April 2024
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5.0 out of 5
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Review from Jonathan B (Client) published on 26 March 2024
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5.0 out of 5
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Review from S P (Client) published on 23 March 2024
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5.0 out of 5
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Review from A W (Daughter of Client) published on 4 March 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Emily, Marketing Assistant at Home Instead (North Sheffield)
We're really sorry to hear that you weren't 100% satisfied with the service provided by us. We take all feedback seriously and have conducted our own investigation into the comments made.
We can confirm your mum had 8 Care Professionals during her time with us. Four of these sadly left HI to further their careers, meaning four more carers were placed in the package to ensure adequate staffing.
We can confirm in a service review with yourself, the changes in the care plan specifically regarding washing were recorded and shared with your mum’s care team. There is evidence that this was successful when the client gave consent. Though we take families into account, we prioritise the client at the heart of our person-centred care and must gain their consent to carry out any tasks.
We can also confirm in the final quality assurance, you stated you were happy with the level of care your mum received and requested for no changes to be made.
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Review from M M (Husband of Client) published on 29 January 2024
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from L E (Daughter of Client) published on 18 January 2024
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5.0 out of 5
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Treated with Dignity
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Review from George W (Client) published on 16 May 2023
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from J C (Daughter of Client) published on 16 May 2023
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Overall Experience
4.0 out of 5
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Treated with Dignity
Value for Money
Review from Linda B (Cousin of Client) published on 3 April 2022
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5.0 out of 5
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Review from W W (Client) published on 15 March 2022
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5.0 out of 5
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Value for Money
Review from G E (Client) assisted by family/friend published on 10 August 2021
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from Christine P (Daughter of Client) published on 6 August 2021
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5.0 out of 5
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The Review Score of 9.9 (9.854) out of 10 for Home Instead (North Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Home Instead (North Sheffield) is calculated as follows: ( (89 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (North Sheffield) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jun 2018
Caring
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Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Home Instead
Date: Friday 31 May 2024 More details
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Home Instead
Date: Thursday 31 Mar 2022 More details
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Job Title: Franchise Owners
Joined: 2006
Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.
To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.
Job Title: General Manager
Joined: 2015
Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.
As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.
Job Title: Care Manager
Joined: 2022
As Care Manager, Tracey works to empower the people we support to lead independent and fulfilled lives, taking real control of what that looks like for them.
“I am passionate about nurturing teams to work in a person-centred way with the autonomy to make a real difference. My motto is always lead with the heart”
Job Title: Field Support
Joined: 2007
Faye has been with us since the very beginning, over nearly 20 years ago. Having started as a caregiver, she was able to smoothly transition into the office, helping to assist in the training of newcomers, as well as supporting existing caregivers in her role as Field Support.
Job Title: Field Support
Joined: 2022
Originally joining Home Instead as a Care Professional, Rowen proved herself to be an outstanding asset to our team, leading to her progression into the Field Support role where she will be able to pass on her expertise to fellow Care Pros and meet new clients.
Job Title: Recruitment Coordinator
Joined: 2021
Donna oversees the recruitment drive across North Sheffield, striving to recruit the right people with the right heart to work in care.
She is passionate about her role to find people in our local community who really want to make a difference and start their careers in care.
Job Title: HR & Compliance Manager
Joined: 2018
Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.
“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”
Job Title: HR and Compliance Administrator
Joined: 2023
“I came to Home Instead following various roles in training and compliance where accuracy and consistency was essential. I now reflect this experience in HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”
Job Title: Learning & Development Manager
Joined: 2020
Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.
“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”
Job Title: Learning & Development Coordinator
Joined: 2014
Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.
Job Title: Recruitment & Retention Manager
Joined: 2020
Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.
Job Title: Accounts Manager
Joined: 2009
Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.
“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."
Job Title: Accounts Assistant
Joined: 2014
Pauline started with us as a caregiver over a decade ago years, during that time she has also taken on the role of Accounts Assistant.
The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.
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