Home Instead (North Sheffield)

2A Sussex Road, Chapeltown, Sheffield S35 2XQ
Submit a Review
9.9 58 Reviews
  • Home Instead (North Sheffield), Sheffield
Home Instead (North Sheffield) strives for a friendly and affordable service that offers companionship, personal care, respite care, 24 hour care, specialist Dementia care and home help services; helping adults (aged 18+) with care needs to remain independent and comfortable at home.

Care Professionals have a depth of experience in the challenges that individuals with conditions like dementia face, as well as adults with disabilities. The provider values its reputation for non-medical care amongst clients and their loved ones, having built up a strong community reputation in Sheffield.

Show Home Instead (North Sheffield) on the Map

Care Provided by Home Instead (North Sheffield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Howson (Care Manager)

Funding & Fees Guide for Home Instead (North Sheffield)

  • Prices

  • Available on request

Home Instead (North Sheffield) Reviews (58)

Total of 58, showing 21-40
9.9

Home Instead (North Sheffield) has a Review Score of 9.9 (9.854) out of 10, based on 16 reviews in the last 2 years. Over all time Home Instead (North Sheffield) has 58 reviews.

Overall Experience

  • 47
  • 10
  • 1
  • 0
  • 0

Date Published

58
1
9
16
42

Review from Gillian S (Daughter of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have generally been very impressed with the care mum has received. Everyone treats mum with respect and dignity. We now have consistent caregivers who know mum well and are well trained in supporting her Alzheimers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers extremely kind, supportive and helpful. They always arrive on time and seem to fit so many jobs into the time they have available. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B R (Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver comes once a fortnight to help me cook a tea and learn to do some tidying up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene E (Daughter of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happier and calmer since we started her visits from Home Instead. All the carers have been professional and sensitive to her needs. My mother looks forward to the visits and thinks of the staff as friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda C (Daughter of Client) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You must be SO proud of having the 3 lovely ladies who visit my mum to be working for yourselves. They are kind, caring, considerate, and nothing seems too much trouble and most importantly, my mum's 'likes' were attained before the commencement of your service so they can engage my mum to relevant
happenings. Thank you once again. So glad we found you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Husband of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who attended my wife were extremely pleasant and made their visits so enjoyable as possible for my wife. People working in the office were very pleasant to deal with and gave good advice when needed. All in all, a very good company to deal with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian T (Daughter of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (North Sheffield) provide an excellent service. From the first assessment of a clients needs to match them with suitable and experienced carers. Mum's carer was always punctual and reliable, friendly and supportive to both mum and dad. We always feel confident to leave mum and
dad into their capable hands. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Daughter of Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All caregivers are reliable, punctual and once the essential jobs are out of the way, most caregivers will look for any other tasks to do within their allocated time - suggesting vacuuming stairs or wiping out the fridge.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith L (Son of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support with care, flexibilty and common sense.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill T (Daughter of Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very jolly and happy and this rubs off on Mum. They have a good laugh and chat about things and Mum very much looks forward to the visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Wife of Client) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Home Instead to be very efficient and helpful. We are extremely satisfied with our carer. My husband is entirely at ease with her, and we consider ourselves very fortunate to have her as our carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark B (Son of Client) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for some companionship help for my mother who is 85 and has Alzheimer's. She cannot get out on her own and there are days we are not able to call on her. Home Instead visit twice a week on those days and usually take her out for a drive. She really looks forward to those days and her
mood has picked up considerably in the months they have been coming. I cannot speak highly enough about the way she has been treated and looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gladys (Daughter of Client) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers for 6 years and good service by carers and management. The staff are always polite and helpful. Always happy to oblige.
Also good assessment by team leaders at yearly intervals. I feel this is a good "care" team Home Instead!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Client) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My views were listened to with interest and respect. I answered as fully and honestly as possible. I praised all my regular carers, four of whom I gave excellent reports to and the ones who come in less frequently good.
I gave the staff in the office a mixed report. The officer who is in charge of
organising care I gave an excellent. She does an extremely difficult job to 100%.
The others I gave as good, while me a satisfactory.
I suggested that there are too many fingers in one pie. What I feel is needed is for the care organisers to have one very good, able person to train in exactly what needs to be done so that they can step in and carry on smoothly, rather than having less able people all trying to do the job.
I also suggested that the recent change to not ringing clients to ask about cover, but instead expecting them to ring in to cancel or be changed at the holiday rate was a retrogressive move.
It would also help if the office routinely let clients know of changes to their carer cover - easier to plan ahead for meals etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B A (Wife of Client) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to use the services of Home Instead Senior Care (North Sheffield) in June 2017 and had a member of staff attending 3 times a week for a 2-hour slot to shower and dress my husband and help him into his reclining chair. They would sit and chat to him, make him a drink and were very caring.


His health condition has changed recently and we still have a member of their staff coming in twice a week as extra back-up to carers who are currently coming in 4 times a day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne W (Daughter of Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz J (Daughter of Client) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All dads carers are very good and support dad well. Dads words "They are lovely and very efficient." We can rely on Home Instead - always on time, we know someone will be there with dad to help him in the shower, nothing seems too much trouble for his carers. Dad has a small team of regulars which makes
all the difference (unlike other large care companies where as many as 20 different carers may call, which can be very unsettling for most people.)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I F (Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the two ladies who help me. I find them very cheerful, clean and kind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and competent carers. Nothing is too much trouble.
Bit expensive at £22 per hour.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Home Instead (North Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Home Instead (North Sheffield) is calculated as follows: ( (89 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Sheffield) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (13)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners

Joined: 2006

Bryn and Jill Evans began their careers in care over 15 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.


Alison

Alison Taylor

Job Title: General Manager

Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.


Tracey

Tracey Howson

Job Title: Care Manager

Joined: 2022

As Care Manager, Tracey works to empower the people we support to lead independent and fulfilled lives, taking real control of what that looks like for them.


“I am passionate about nurturing teams to work in a person-centred way with the autonomy to make a real difference. My motto is always lead with the heart”


Faye

Faye Histon

Job Title: Field Support

Joined: 2007

Faye has been with us since the very beginning, over nearly 20 years ago. Having started as a caregiver, she was able to smoothly transition into the office, helping to assist in the training of newcomers, as well as supporting existing caregivers in her role as Field Support.


Rowen

Rowen Lillford

Job Title: Field Support

Joined: 2022

Originally joining Home Instead as a Care Professional, Rowen proved herself to be an outstanding asset to our team, leading to her progression into the Field Support role where she will be able to pass on her expertise to fellow Care Pros and meet new clients.


Donna

Donna Thomas

Job Title: Recruitment Coordinator

Joined: 2021

Donna oversees the recruitment drive across North Sheffield, striving to recruit the right people with the right heart to work in care.


She is passionate about her role to find people in our local community who really want to make a difference and start their careers in care.


Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager

Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”


Ishia

Ishia Harston

Job Title: HR and Compliance Administrator

Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency was essential. I now reflect this experience in HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”


Lynette

Lynette Doughty

Job Title: Learning & Development Manager

Joined: 2020

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”


Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator

Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities.


Alison

Alison Duffy

Job Title: Recruitment & Retention Manager

Joined: 2020

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.


Bernice

Bernice Howell

Job Title: Accounts Manager

Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."


Pauline

Pauline Brown

Job Title: Accounts Assistant

Joined: 2014

Pauline started with us as a caregiver over a decade ago years, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Sheffield) to verify any information. View our terms and conditions. Home Instead (North Sheffield) has a Premium Service – more info.