Caremark Guildford and Woking

Unit 2 Bakers Gate, 299a Connaught Road, Brookwood, Woking GU24 0AD
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9.8 32 Reviews
  • Caremark Guildford and Woking, Woking
Caremark Guildford and Woking is a home care service offering a wide range of professional services to people living in the boroughs of Guildford and Woking. The aim is to enable each individual to continue living life to its fullest capacity.

The friendly and well-qualified team can provide anything from companionship to personal care and respite care to overnight services. Additionally, Caremark offers a specialist Live-In Care service where you can receive care and support 24 hours a day.

Caremark goes above and beyond to allow you to continue living in the comfort of your own home and promotes independence wherever possible. With care programmes tailored to each individual, Caremark ensures you get the care and support you need and want.

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Care Provided by Caremark Guildford and Woking

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Jones (Manager)

Funding & Fees Guide for Caremark Guildford and Woking

  • Prices

  • From £21.40

  • For sleeping nights, working nights and live-ins
    please call the office for more details

Caremark Guildford and Woking Reviews (32)

Total of 32, showing 1-20
9.8

Caremark Guildford and Woking has a Review Score of 9.8 (9.782) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Guildford and Woking has 32 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark were just amazing caring for my mum in her final few weeks. They were chatty, friendly and very professional, making sure that mum was as comfortable as she could be and that her needs were met. They also helped regarding the hospice, getting help pronto when mum deteriorated.
3 staff members
in particular were the main carers and we all had total faith in all of them.
Thank you all!!

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a Review. It really was a pleasure meeting and caring for your mother, I will pass your comments onto the other carer's. Take Care


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Review from Peter T (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Guildford and Woking provided excellent care for my mother, with carers visiting daily to support her. The staff were attentive, kind, and genuinely engaged with her, making sure she was comfortable and well cared for. They took the time to chat with her and even took her for walks, which she
really enjoyed. Their professionalism and compassionate approach gave us great peace of mind, and I wouldn't hesitate to recommend their services.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review,We are so lucky to have such amazing Care Support Workers, who genuinely are passionate about their care roles & it is great to know that by the carers attending your mother, this gave you peace of mind that she was being looked after and encouraged to be as independent as possible.Thank you again


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Review from P W (Cousin of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Caremark Guildford and Woking enough. They have been amazing with my cousin very proactive in their approach and giving huge comfort to both my cousin and also to myself and sister, our cousin's next of kin.
They are practical and proactive with my cousin's best interests at heart.
The carers really are carers and treat her as family.
The team are the absolute best, with amazing leadership from their supervisor who also has a fantastic relationship with the clients whilst remaining professional.
Our ongoing experience is complete flexibility and really making things happen at short notice. I really can't fault their management either. The most important person in everything has been my cousin's needs and best interests.
Thank you to the whole team.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

I can not thank you enough for taking time out off your busy life, to complete a review. It really is our pleasure caring for your cousin, the team of carers that go there have a great rapport with her. We are very lucky to have such a great team of carers.


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Review from P B (Cousin of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in contact with Caremark for a couple of years now and cannot overstate how wonderfully well they have looked after my cousin. There have been some very challenging times when she has needed greater support and their care has been outstanding. The supervisor, in particular, has gone above
and beyond on so many occasions looking after my cousin's complex needs, managing her team in order to cope with my cousin's requirements and also keeping me well informed along the way. My cousin, myself and other family members cannot thank the supervisor and her team of carers enough for the commitment, care and support they have shown to my cousin over so many years. They have made a really positive difference to her life and I do not know how she would have managed without them. The team are extremely professional in all that they do but with a very personal touch. I could not recommend Caremark more highly.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for taking the time to complete this review. All our carer's and the office leadership team work hard to make each care plan person centred. We are very lucky to have such a great team who treat each client with respect & dignity, at the same time they know to encourage all clients to retain as much of their independence as is possible. Thank you again.


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Review from C D (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my support working very helpful. She takes me food shopping. Also, we sometimes go to a cafe to have a drink. I have also visited the local garden centre several times. She also helps by sometimes doing cleaning and helping me with the washing. She often makes helpful suggestions, as to things
I could try and do, so I can get out more. She has also taken me to several medical appointments. One appointment, which I have fortnightly, has resulted in me having to see several different people. However, as this has been due to staff leaving, I brow it is not the fault of Caremark, as these things do occur.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for taking the time to complete the review, we really appreciate the positive feedback, we look forward to caring for you for many more years. Although we do our utmost to give continuity of care, like you say this is not always possible, due to issues that are out of our control. But we know that you have a great team of carer's supporting you and Caremark Guildford & Woking are very lucky to have them.


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Review from J J (Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had Caremark for companionship and domestic help. My carer was always on time and smartly dressed. It is a pleasure to have Caremark.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for taking the time to complete a review. We are very lucky to have an amazing Team of Carers. Many thanks.


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Review from K W (Son-in-law of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been looked after by the Caremark team for several years now and I genuinely wouldn't want anyone else.
After a previous bad experience with another company, it's reassuring to know that there is good people out there.
They work to very high standards if there are any concerns
it's always dealt with quickly.
A very friendly team that goes above and beyond.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review. We are very lucky to have a great team of dedicated carers, who take pride in looking after people like they would their own family I will feed your comments back to the team.


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Review from Christine L (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all of the Carers friendly and cheerful. Some work hard and are very conscientious, considerate, and caring, some need to be asked to do a task which my mother does not like to have to do. There is a list of tasks not always adhered to. Some ask what's to be done but my mother does not
like to ask for things to be done.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for taking the time to complete the survey and for your comments, I will look into this and resolve any issues, many thanks.


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Review from Brian C (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the service we receive. Staff are well-presented, professional and friendly.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review and your comments will be fed back to the team.


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Review from A C (Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the carers who come in two evenings a week to prepare meals, wash up and do a few general household chores. They are very conscientious and good company. We have used Caremark for just over a year now, for a variety of different types of care (including live-in previously) and they have
always been very responsive to our needs and accommodating when we have needed to rearrange times or the lengths of visits, etc.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete this review.
Great to hear that you are happy with the care being provided to you.
Thank you again.


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Review from Debbie W (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for over a year now, and I have absolutely nothing negative to say about them. The care, understanding and patience they have for my dad is wonderful, and it has taken so much pressure from me, knowing that he is being cared for so wonderfully. The entire team, and especially
the field care supervisor, are second to none. The personal touch that they have offered my, by leaving notes for us as a family, and calling if they have any issues or concerns, shows just how much they care and how professional they are. I would highly recommend this company.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete this review, Debbie. We are so pleased that we have managed to take some of the pressure off of you, caring for your father. We are so lucky to have an amazing care team and leadership team. Thank you.


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Review from Kate W (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looked after my father extremely well and was always kind, helpful and attentive to him. She worked hard to keep his house clean and tidy and was always cheerful with a smile. She administered Dad's drugs well on a daily basis and kept a regular check on his blood pressure, which was important,
as it alerted us that Dad was unwell with high blood pressure. The manager also looked after Dad very well and was always on hand to give advice when needed. It was reassuring that she was there in the background and that she called by to see Dad in his home and was there to suggest that an ambulance be called when Dad became unwell.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete this review.
It is Lovely to hear that by having the carer, it gave you reassurance that your father was being cared for in his own home, and that you felt supported by the Leadership Team.


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Review from J B (Son of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are just very impressed so far with the care for my parents after only two weeks. The staff seem attentive and are proactive as opposed to always being reactive, which is a good thing. The timeliness is great, and receiving a rota every week is such a good idea as well.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review, we are so pleased you are happy with the service we are providing, we are lucky to have a great team. Many thanks.


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Review from J B (Daughter of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and support from the lovely carers with my mother first rate. Very helpful indeed with everything, which having not been in that situation needing help before is what you need for support. My mother liked all the carers very much too. A big thank you to all of them!

Reply from Craig Cameron, Managing Director at Caremark Guildford and Woking

Reading feedback like this makes us so proud of the team. Thank you.


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Review from A H (Father of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care and its supervision have been very good. The carers communicate well with my daughter and show an appropriate balance of sympathetic and firm responses. Their supervisor is excellent and is active in regular overviews.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete the review and giving such nice feedback, we strive to give the best care possible and are lucky to have a great team.


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Review from Jane W (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very pleased with the twice-weekly visits. Very friendly and helpful. This is a great comfort to me as I only get to see her once a week. I would not hesitate to recommend their services. Many thanks, to the manager and your staff.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for completing the review. I am so pleased that you are happy with the care being provided to your mother by our dedicated carers.


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Review from L M (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Caremark and the service they provide to my mother who is in her nineties. The staff are approachable and will always do all they can to accommodate my mum's needs, being flexible and caring. Communication is excellent, l feel all messages are passed on swiftly. Most of all, as
well as caring for my mum, they give me peace of mind.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for taking the time to complete this review, we are so pleased that the Caremark Guildford and Woking team give you peace of mind that your mother is being looked after in her own home.


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Review from Brian L (Brother of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring staff who have quickly got to know my dad and treat him with the utmost respect.
Communication that is left on site is reassuring to me.
Dad has fully accepted the carer's presence despite his reluctance to begin with.
Great service, five-star.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you, Brian, for taking the time to complete a review. We are so pleased you and your father is happy with the service we are providing.


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Review from Trish D (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are absolutely amazing. They are so caring. When my father feels down they take the time to just sit down with him and just have a chat. They, the carers, are all so professional in what they do. I would recommend them to anyone who requires home care.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much, Trish, for taking the time to complete a review, we are so pleased to hear that you are happy with the care Caremark (Guildford and Woking) are providing your father. Many thanks, Sarah.


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Review from S S (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always friendly and cheerful.
Always helpful, look after my mum well, that's the main priority!
The supervisor and manager are helpful, can always phone them if there is a problem! And they will sort the problem out.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review, we are so happy to hear that you are happy with everything Caremark (Guildford and Woking) are providing your mother.
Thank you,
Sarah.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Caremark Guildford and Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Caremark Guildford and Woking is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) ) ÷ 101 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Guildford and Woking is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Craig & Samantha

Craig & Samantha Cameron

Job Title: Directors

Joined: 2023

After many years of consulting in healthcare and pharmaceutical marketing, Craig joined Caremark (Guildford and Woking) after founding and managing his own nursing company. His previous business focused on nurse training and providing care and support to patients in their own homes, as well as supporting other medical professionals with the delivery of specialised treatments.

Craig is passionate about providing the highest standards of care and support, not only to our customers but also to our management and team of talented carers.


Sam’s Profile

Sam started her career in care as a residential Care Assistant. Her passion for her resident’s well-being was second-to-none. This passion led her not only to care for her own family members but taking on the role of working within the family nursing business and managing their care assistant training program. She was also responsible for leading the rollout and day-to-day management of one of her client’s specialist treatments, a procedure that was administered by specially trained nurses across the UK.


Sarah

Sarah Jones

Job Title: Care Manager

Joined: 2020

Sarah Jones


Sarah has 35+ years of Care experience in care, from working in a residential home to Domiciliary care, starting as a Carer and then going up the ladder as a Supervisor and then Manager, She also works as a volunteer at her local Hospice.


Sarah's role as Manager is to ensure that Aims and Objectives are achieved and to ensure that each client receives care and support which is appropriate to their individual needs.


To ensure compliance with Caremark's system. policies and procedures.


To deliver training to staff as appropriate and to identify any further development or training needs.


To oversee recruitment and appointment of all staff.


Implementation of the complaints procedure.


Amiee

Amiee Davis

Job Title: Care Coordinator

Joined: 2018

Aimee has worked for Caremark Guildford & Woking as a Care Support Worker, Supervisor since February 2018, she has now joined us in the office as Care Coordinator


She has the difficult role of matching the carer to the client and ensuring that all care calls are covered, during either sickness or Holiday periods.


Aimee has a wide knowledge of the area and has visited most clients herself, so can work out the geography when producing the carer and clients' rotas each week.


Sarah

Sarah Richardson

Job Title: Field Care Supervisor

Joined: 2019

Sarah has worked within the care industry for 32yrs, she wanted to work within care as she is passionate to look after the elderly.


She also ensures that the carers have everything they require to carry out care at a high standard of care


Sarah's role is to meet potential new clients and finds out their individual needs, Sarah will then agree with the client on the amount of care they require and will liaise with Aimee when finding the right carer for the right client.


She completes regular spot checks, supervisions etc. Ensuring that Caremark Guildford & Woking are compliant and that the clients are happy with the care being provided to them.


Frequently Asked Questions about Caremark Guildford and Woking

What Type of Services does Caremark Guildford and Woking offer?

Caremark Guildford and Woking offers Home Care.

How many Carers does Caremark Guildford and Woking employ?

Caremark Guildford and Woking employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Guildford and Woking to verify any information. View our terms and conditions. Caremark Guildford and Woking has a Platinum Service – more info.