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Caremark Guildford and Woking has a Review Score of 9.8 (9.782) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Guildford and Woking has 32 reviews.
Review from Jack S (Client) published on 20 January 2023
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Reply from Sarah Jones, Manager at Caremark Guildford and Woking
Thank you so much Jack for taking the time to complete the review.
We will make sure, where possible, we will notify you of any changes to your care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol M (Wife of Client) published on 20 January 2023
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Reply from Sarah Jones, Manager at Caremark Guildford and Woking
Thank you so much for taking the time to review Caremark (Guildford and Woking), I am pleased that you are happy with the care we are providing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J F (Client) published on 21 March 2022
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Reply from Sarah Jones, Manager at Caremark Guildford and Woking
Thank you for completing the review form and for your positive feedback.
S Jones
Care Manager
Caremark Guildford & Woking
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline C (Daughter of Client) published on 25 February 2022
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Reply from Sarah Jones, Manager at Caremark Guildford and Woking
Thank you so much for taking the time to write a review and for your positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra C (Daughter of Client) published on 17 January 2022
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Reply from Elizabeth Falkingham, recruitment and training manager at Caremark Guildford and Woking
Thank you for the review and your lovely comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patricia M (Client) published on 30 April 2021
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Staff
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Treated with Dignity
Value for Money
Review from Joanna S (Daughter of Client) published on 28 April 2021
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Staff
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Management
Treated with Dignity
Value for Money
Review from Jayne L (Daughter of Client) published on 16 March 2021
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Reply from Alexander Martin, Managing Director at Caremark Guildford and Woking
Thank you for taking time to complete our review, we are happy to hear that our staff are taking care of your mother.
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Management
Treated with Dignity
Value for Money
Review from A H (Son of Client) published on 8 February 2021
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Treated with Dignity
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Review from R J (Client) published on 8 October 2020
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Staff
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Treated with Dignity
Value for Money
Review from Marian W (Power of Attorney of Client) published on 16 July 2020
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Treated with Dignity
Value for Money
Review from Susan M (Daughter of Client) published on 30 April 2020
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Staff
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.782) out of 10 for Caremark Guildford and Woking is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.782 for Caremark Guildford and Woking is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) ) ÷ 101 Ratings = 4.782
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Guildford and Woking is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2019
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Job Title: Directors
Joined: 2023
After many years of consulting in healthcare and pharmaceutical marketing, Craig joined Caremark (Guildford and Woking) after founding and managing his own nursing company. His previous business focused on nurse training and providing care and support to patients in their own homes, as well as supporting other medical professionals with the delivery of specialised treatments.
Craig is passionate about providing the highest standards of care and support, not only to our customers but also to our management and team of talented carers.
Sam’s Profile
Sam started her career in care as a residential Care Assistant. Her passion for her resident’s well-being was second-to-none. This passion led her not only to care for her own family members but taking on the role of working within the family nursing business and managing their care assistant training program. She was also responsible for leading the rollout and day-to-day management of one of her client’s specialist treatments, a procedure that was administered by specially trained nurses across the UK.
Job Title: Care Manager
Joined: 2020
Sarah Jones
Sarah has 35+ years of Care experience in care, from working in a residential home to Domiciliary care, starting as a Carer and then going up the ladder as a Supervisor and then Manager, She also works as a volunteer at her local Hospice.
Sarah's role as Manager is to ensure that Aims and Objectives are achieved and to ensure that each client receives care and support which is appropriate to their individual needs.
To ensure compliance with Caremark's system. policies and procedures.
To deliver training to staff as appropriate and to identify any further development or training needs.
To oversee recruitment and appointment of all staff.
Implementation of the complaints procedure.
Job Title: Care Coordinator
Joined: 2018
Aimee has worked for Caremark Guildford & Woking as a Care Support Worker, Supervisor since February 2018, she has now joined us in the office as Care Coordinator
She has the difficult role of matching the carer to the client and ensuring that all care calls are covered, during either sickness or Holiday periods.
Aimee has a wide knowledge of the area and has visited most clients herself, so can work out the geography when producing the carer and clients' rotas each week.
Job Title: Field Care Supervisor
Joined: 2019
Sarah has worked within the care industry for 32yrs, she wanted to work within care as she is passionate to look after the elderly.
She also ensures that the carers have everything they require to carry out care at a high standard of care
Sarah's role is to meet potential new clients and finds out their individual needs, Sarah will then agree with the client on the amount of care they require and will liaise with Aimee when finding the right carer for the right client.
She completes regular spot checks, supervisions etc. Ensuring that Caremark Guildford & Woking are compliant and that the clients are happy with the care being provided to them.
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