Bluebird Care Hounslow & Chiswick

Office 8, Safestore Hanworth, Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham TW13 6JE
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9.4 34 Reviews
  • Bluebird Care Hounslow & Chiswick, Feltham
Bluebird Care Hounslow & Chiswick is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Hounslow & Chiswick

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sylwia Okon (Registered Manager)

Funding & Fees Guide for Bluebird Care Hounslow & Chiswick

  • Prices

  • Our prices start from £25.50 ph but we understand that every care need is personal and therefore we pride ourselves on delivering the best quality care to all our customers. Fees are discussed with the Customer/family to ensure each care package is priced correctly.

  • Price information is available upon request and tailored depending on the care needs.
    Please contact us

Bluebird Care Hounslow & Chiswick Reviews (34)

Total of 34, showing 1-20
9.4

Bluebird Care Hounslow & Chiswick has a Review Score of 9.4 (9.435) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Hounslow & Chiswick has 34 reviews.

Overall Experience

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  • 5
  • 1
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Date Published

34
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Review from J P (Daughter of Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The live-in-carer acted quickly and appropriately when the client was taken ill. Provided excellent support to the client whilst the client was in hospital, so easing the care load on the family. The carer helped reestablish the client in their own home following guidelines provided by hospital staff
regarding mobility and nutrition. The carer provided good psychological support to the client ongoing basis. Bluebird provided excellent support while the client was in the hospital and for discharge arrangments very accommodating to the client's needs.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Many thanks for your review of the services provided to your loved one. I am delighted we are able to support and we shall continue to do our very best.


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Review from A K (Relative of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Bluebird Care are professional, friendly and experienced. They give ongoing support to one of my family members and this enables us to feel confident they are being well looked after when we are not there. My family member talks about her regular carers with great fondness and we are grateful
for the care and attention they get. Many thanks.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Thank you for your feedback on the services our care staff provide to a member of your family. I am pleased to hear this is going well and we shall continue to do our very best.


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Review from M M (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Hounslow & Chiswick were absolutely fantastic in the care of my mother. Their team were not only supportive to her needs but extended their support and guidance to us as a family in an exceptionally challenging time.


The carers understood my mother's needs well and formed a lovely

relationship with her. Compounded with dementia, my mother had some physical issues and without the care of the Bluebird team she would have deteriorated.


This is a well run team and any concerns were immediately addressed. They do a fantastic job in a very difficult sector. Without the team I could not have managed and am exceptionally grateful for all their efforts.


Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Thank you for your comments and I am delighted to read that the team made a positive impact on your mother's care needs and the family. Many thanks for your appreciation of the carers as I agree they do their best in a very difficult sector.


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Review from M O (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and kind.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Many thanks for your review and on behalf of the team, "Thank you".


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Review from Anne D (Wife of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care worker provided on a long-term basis. My husband was treated kindly and with dignity despite the fact that his dementia made him difficult at times. Office personnel are always polite and well-spoken and obliging, as we’re the management. Always trying to facilitate requests
for additional care.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Anne, many thanks for your review, and we are delighted we've been able to support the care of your husband. We appreciate your continued support and wish you and your family well.


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Review from Ian W (Son of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family has been delighted with the service provided by Bluebird Care and, in particular, the work of the principal carer that has attended my parents. She has a cheerful disposition which makes an enormous difference first thing in the morning when she attends and is very sensitive to their needs.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Ian, thank you for your review and we are pleased to hear you are happy with the support we provide to your parents. Thank you for your kind words on the carer and it's very appreciated.


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Review from A W (Niece of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer came in late June and took over 24 hour care for my aunt and uncle. She is gentle, caring, kind and treats my aunt with great dignity and respect. She is not afraid to deal with difficult issues and is always cheerful and smiling. She keeps me fully informed of what I need to know and takes
a lot of responsibility and worry off my shoulders. My aunt and uncle are very happy she is with them.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Thank you for your feedback and I am really pleased to hear you are happy with the support we provide to your uncle and aunt.


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Review from Peter G (Son of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been with Bluebird Care since April 2020 and regret to say the standard has gone down. The carers used to be friendly and talkative, now in some cases it's rush, rush, rush. This morning bed baths towels and t-shirts are ringing wet. Cleaning up, I find pillows on the floor. The hoist
slung on the floor. Today I found cleaning products in the bed. Some carers leave in a hurry. The porch and front doors are slammed. Sometimes there is an air of complaisance and tiredness. At the moment there is one very good carer and a few who are good and fun. I think they are in need of training, spot checks.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Peter, I am really sorry to hear this and can assure you that we are actively looking into this matter and will be making the necessary changes asap. I believe a senior member of the team has already been in touch with you to discuss some of the immediate actions we have taken to avoid such situations repeating itself. Thank you for your continued support and your feedback.


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Review from Alicia H (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer did an amazing job supporting my mum with grief following the death of her husband. The carer encouraged her to take regular walks, accompanied her to church, chatted with friends, listening to stories. The carer also cared for my mum by doing meals, and seeing to drinks. The carer has been
polite, considerate, professional and a friend or companion to a grieving lady.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Alicia, thank you for your feedback and it is greatly appreciated. We are very pleased to hear Mum is receiving the support she needs during what would have been no doubt a difficult time.


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Review from R A (Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very comfortable with the live-in carer who looked after me after a fall in my house. I didn't need much physical help, but she was especially good at encouraging me to return to my normal active life. She was pleasant to have around and extremely tidy.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Many thanks for your review, and I am very pleased to see your comments. We are glad we could support you with your care and wish you the very best. We are always here to help and please do not hesitate to contact us at anytime should you reqiure our service.


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Review from S B (Friend of Client) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the service provided by Bluebird Care was brief but, in all respects, a very positive experience. They visited my very close friend on a daily basis, and he spoke very highly of all the carers; they were competent and professional but quickly developed a good relationship with him and
were respectful in meeting his care needs and very considerate of his personal preferences. I was his Attorney, and the senior staff and management always communicated promptly with me regarding any feedback from their carers and also to express any concerns regarding his ongoing care and well-being, which I valued greatly. The level of care was especially significant following his death when the manager visited to provide support to the member of staff but also to me at this particularly upsetting time they have also offered ongoing help and support if necessary, so I would say that they certainly go beyond what one would normally expect - so a very big thank you to everyone involved.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Many thanks for your review and comments; we are all very grateful we could provide the care and support your friend required. On behalf of everyone at Bluebird Care Hounslow & Chiswick - thank you.


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Review from Simon W (Son of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first call to the care, the experience was excellent. Very professional and helpful.
The office was efficient, understood my needs and delivered perfectly.
The carer was amazing - from the moment she walked through the door to the excellent report at the end of the time. She has a wonderful
way with people and puts my father at ease immediately.
Thank you.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Simon, thank you for your review, and I am so glad we were able to deliver your father's care.


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Review from Janice B (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support we received from Bluebird, and especially the wonderful carer who lived with our Mum for the last 3-weeks of her life was excellent in all respects. It made a very difficult and emotional time easier to bear. Nothing was too much trouble for the carer who Mum considered a friend. The management
of the services delivered was very good, and Bluebird gave us general advice and guidance, which was useful.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Janice, thank you for your review; we are most grateful.


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Review from Jill S (Goddaughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marina, Eni and the Bluebird team did a great job pulling together the support which enabled my godmother to remain at home. The carers were all professional, kind and friendly and cared well for my godmother. We had two fantastic live-in carers and then different carers coming in during the day and
night, who were great. The Owner and the Manager were great supports throughout.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Jill, thank you so much for your review and kind words.
The entire Bluebird Care Hounslow & Chiswick team are grateful for the opportunity to look after your godmother.


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Review from E K (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been extremely impressed with the standard of care and niceness of the carers that attend to me.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear E K, we are very grateful for your review and we continue to work hard in ensuring we uphold a high standard of care for you and all our customers.


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Review from June N (Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are great, so willing to do anything for me. I struggle with lifting anything and sometimes have days when I sleep in the chair. Nothing phases them and they are pretty good at discouraging me from overdoing it. The management team are also good and helpful. They keep me posted about any
changes and are great when I contact them. I appreciate all that they do.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear June, many thanks for your review and we are very grateful for the opportunity to providing your care.


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Review from Sandra W (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is an excellent care company. Their carers are amazing, so caring, professional, kind and friendly. My mum has been given the best care from every single carer she has had. I wouldn’t hesitate to recommend them.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Sandra, we are very grateful for your review and we continue to work hard in ensuring we uphold a high standard of care for your mum and all our customers.


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Review from Vinod L (Friend of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home provider. Never had any issues in terms of their service or their quality of staff, which are well trained and experienced. Very punctual and always in full uniform. All carers take dignity and pride in their daily tasks. It is also good to have a permanent carer who knows their clients
and it gives them that bit of security and safety.

Reply from Eni Aylieye, Director at Bluebird Care Hounslow & Chiswick

Dear Vinod, we are very grateful for your review and we continue to work hard in ensuring we uphold a high standard of care, to you and all our customers.


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Review from J M (Goddaughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I cannot fault the commitment Bluebird demonstrate in supporting and caring for my Godmother.
Office staff very friendly and helpful. But often seem rushed/under pressure. Sometimes delay responding to my emails.
OpenPass app is extremely useful for us to view the carer's notes for the day,
but it does not 'refresh' and sometimes gives the incorrect time of the start/end of the visit. This is extremely disconcerting - particularly when an hours' visit looks like 5 minutes?

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Review from A C (Son of Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has looked after my mum for 3 years now with little or no problems. After a spell in hospital, they have adjusted the care plan to suit very quickly and adapted to my mums needs well.

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Current Review Score: 9.4 (9.435)

Overview of Review Score

The Review Score of 9.4 (9.435) out of 10 for Bluebird Care Hounslow & Chiswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Bluebird Care Hounslow & Chiswick is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 52 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Hounslow & Chiswick is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Hounslow & Chiswick

What Type of Services does Bluebird Care Hounslow & Chiswick offer?

Bluebird Care Hounslow & Chiswick offers Home Care.

How many Carers does Bluebird Care Hounslow & Chiswick employ?

Bluebird Care Hounslow & Chiswick employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Hounslow & Chiswick to verify any information. View our terms and conditions. Bluebird Care Hounslow & Chiswick has a Platinum Service – more info.