Bluebird Care Hounslow & Chiswick

Office 8, Safestore Hanworth, Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham TW13 6JE
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9.4 34 Reviews
  • Bluebird Care Hounslow & Chiswick, Feltham
Bluebird Care Hounslow & Chiswick is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Hounslow & Chiswick

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sylwia Okon (Registered Manager)

Funding & Fees Guide for Bluebird Care Hounslow & Chiswick

  • Prices

  • Our prices start from £25.50 ph but we understand that every care need is personal and therefore we pride ourselves on delivering the best quality care to all our customers. Fees are discussed with the Customer/family to ensure each care package is priced correctly.

  • Price information is available upon request and tailored depending on the care needs.
    Please contact us

Bluebird Care Hounslow & Chiswick Reviews (34)

Total of 34, showing 21-34
9.4

Bluebird Care Hounslow & Chiswick has a Review Score of 9.4 (9.435) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Hounslow & Chiswick has 34 reviews.

Overall Experience

  • 28
  • 5
  • 1
  • 0
  • 0

Date Published

34
0
2
9
25

Review from L H (Daughter of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only with Bluebird Care for a short period before needing to go into hospital and then onto a care home for 24-hour care. We were extremely pleased with the care provided by the team, who were professional, understanding and caring. They were punctual but if the need or a crisis arose,
arranged for a carer to stay longer.


We would certainly recommend their services.


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Review from M L (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found carers and office staff from Bluebird Care all very helpful.

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Review from Audrey A (Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I have from Bluebird Care and would recommend them to others.

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Review from J B (Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, kind and thoughtful.

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Review from Paul R (Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an operation on my shoulder which meant I had to have my right arm in a sling for six weeks. It is extremely difficult to do many day to day activities with only one hand.


Bluebird carers come in every morning and helped me put my socks on (impossible with one hand) and make me some breakfast.

They did both duties with unfailing good humour. Thanks to them I recovered faster. Thank you.

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Review from Dorothy D (Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very professional, clean and tidy and will do anything you ask for.
It is great to get a cup of coffee in bed in the morning.

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Review from Steve H (Friend of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care provided by Bluebird. They were very quick and easy to engage, and the carers assigned were excellent. This was very welcome at a time when our friend (the service user) was confused and finding his way after a very sudden health deterioration.

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Review from Stephen D (Relative of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very good and has enabled the client to stay in her own flat much longer. Most individual care has been excellent. The Christmas day visit was highly valued. One or two of the carers need further training on interpersonal skills. The communication with the office has been first rate
and the open pass reports are most useful and very reassuring especially when we were out of the country. We are grateful to individual carers who have given unstintingly to their own time in emergencies. Thank you.

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Review from C B (Daughter of Client) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird provided carers for my father from October to July, starting with helping with showering and ending with three visits a day and overnight care.
All the carers were kind, helpful, prompt and efficient. The care package, especially towards the last few weeks, was organised quickly and professionally.
The online access to Dad's care notes was helpful.
My brother and I would be happy to recommend the company.

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Review from Phillip S (Client) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the staff I have found them very caring and I, in turn, treat them with respect.

Reply from Sai Visakan at Bluebird Care Hounslow & Chiswick

Thank you so much, Phillip, for your custom and we are extremely grateful for the positive review.


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Review from Sally B (Niece of Client) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Hounslow provided my aunt with consistent professional care and domestic services and I would highly recommend them. Both the carers who attended my aunt at home and the excellent staff in the office coordinating the service have all been kind and always go the extra mile to be of help.
For example, when my aunt was unwell and needed paramedics to attend, staff ensured safe care, reassurance and stayed with her throughout. When she needed to go into hospital or on short notice was discharged the staff showed understanding and were prompt to reinstating the extra care hours needed. And when my aunt called the service confused and therefore embarrassed, the response was always warm and reassuring. A reliable and kind service which my aunt and I are very grateful for and helped her to stay living independently in her own home as long as she could. Thank you.

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Review from Berenice P (Daughter of Client) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of care provided by Bluebird Care.

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Review from Margaret B (Client) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with my care. The girls that come to me are very happy and polite. I have no problems and I get on well with them.

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Review from Myra D (Client) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the girls. All that they do for me is excellent. They all follow a good routine and carry out all the tasks very well.

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Current Review Score: 9.4 (9.435)

Overview of Review Score

The Review Score of 9.4 (9.435) out of 10 for Bluebird Care Hounslow & Chiswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Bluebird Care Hounslow & Chiswick is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 52 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Hounslow & Chiswick is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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