Home Instead (Hammersmith, Chiswick & Fulham)

186 Sutton Court Road, Chiswick, London W4 3HR
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52 Reviews
  • Home Instead (Hammersmith, Chiswick & Fulham), London
Home Instead Hammersmith, Chiswick & Fulham provides a number of services to ensure clients stay in their own home.

Services are delivered in a holistic fashion based on the needs and choices of the client.

Caregivers receive in-depth initial training when they join the team, and also have the opportunity to attend specialist training in dementia, Parkinson’s and end of life care.

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Care Provided by Home Instead (Hammersmith, Chiswick & Fulham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maddy Alemayehu (Director/Manager)

Funding & Fees Guide for Home Instead (Hammersmith, Chiswick & Fulham)

  • Prices

  • Available on request

Home Instead (Hammersmith, Chiswick & Fulham) Reviews (52)

Total of 52, showing 21-40

Over all time Home Instead (Hammersmith, Chiswick & Fulham) has 52 reviews.

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Review from Elizabeth C (Wife of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my husband had during his last few months. The staff were efficient, punctual, hard-working, friendly and kind. We also had full support from the senior management who were extremely professional.

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Review from J F (Wife of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As new users of care services we have found Home Instead to be flexible and accommodating to our requirements. They have made our lives so much easier. They have been thoughtful, attentive, kind and good fun.

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Review from Susan B (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, efficient and very kind carers. I would use again and recommend Home Instead Senior Care (Hammersmith, Chiswick & Fulham) to friends and family.

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Review from Wendy Ann T (Sister-in-law of Client) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care service is excellent in all ways. The initial setting in is done with thoughtful care to both the user and the client. The carers are chosen and trained with a well-organised backup service and are very sympathetic to the anxieties of the client. My sister in law very much likes all her carers.
An effort is made to minimise the number of carers and each is introduced to her. The house looks clean and tidy and the carers always work hard.

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Review from Raymond S (Friend of Client) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and reliable for the many years.

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Review from Richard W (Son of Client) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer has been helping my mum since January 2018. In this time she has helped to make a huge difference and improvement to mum's life and environment. She has provided help around her flat, some shopping tasks and also assisted with her medication. I highly recommend the homecare service.

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Review from T P (Friend of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looks after my neighbour. She couldn’t be happier, they always come on time and they take care of all the aspects of her life.
Good job!

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Review from Mike J (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowledgeable, professional team. Well organised!! My mum was well looked after.
Carers were very friendly and helpful. Same person visited mostly. Would recommend this service.

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Review from Sue G (Niece of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead staff are amazing. Nothing is too much trouble, from doing the washing and shopping, to taking my Aunt out for appointments/visits. I live 1 1/2 hours away. It has made things easier knowing my Aunt is well cared for, has daily companionship and assistance.

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Review from Simone A (Cousin of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relatives are extremely happy about the service provided and treatment of staff to the client. They are willing to recommend to other care seekers so that they will get the same kind of care.

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Review from D G (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the management, office staff and carers, I have nothing but praise for Home Instead Senior Care. They are exceptional. I have had a lot of negative experiences in trying to organise care for my mum and Home Instead have most definately made things easier. They are fantastic.

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Review from Jo B (Daughter of Client) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I met a very impressive Home Instead carer working in Hertfordshire and was determined to get the same care for my mother whose memory is fading. Through Home Instead Senior Care (Hammersmith, Fulham and Chiswick) I have found that care.
Home Instead are excellent and the carers they have provided
are very good. They allow my sister and I to get the best care for my mother at this early stage, in her own home. With their professional support, my mother has an excellent quality of life with her independence ensured and our concerns addressed. They have been so flexible and I am learning so much from them. I cannot recommend them enough.

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Review from Jean L (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service provided. Both carers have been friendly, respectful and efficient during a very difficult time for me when I could not have managed alone.

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Review from C H (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provides a good level of care for the elderly. My mother's carer has a good understanding of her needs and is a compassionate, sympathetic person with a pleasant and patient outlook.

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Review from Sara T (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead from 14 November to 10 December. I found it a very, very efficient organisation. Staff on the end of the phone are always responsive, friendly, helpful and interested. The Manager I dealt with is an asset to the company. She matched myself and my carer perfectly. She was a real gem.
I could not have been happier to have her to help me when I was at my lowest after my operation. It is not an easy task to match people together. Caring for someone is such a personal thing and takes a certain type of person to be compatible. So far as I was concerned, Home Instead did a marvellous job. I will most certainly recommend the company - as I was recommended to it by two of my friends.

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Review from J P S (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeper. Good at their job.
Always a bit late, otherwise a good worker.

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Review from B M (Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management staff have been very helpful and responsive whenever we needed information or a change to the schedule. Also pleased to see there are procedures in place to manage issues and various needs which protect the client and help keep good relations with management and the caregiver also. Overall,
very professional, polite and courteous. They placed us with a caregiver which has been a great help for both my mother and the caregiver. Not only is she a person of good character but also someone who has been trained and takes pride in their work. Always on time, energetic, honest and caring.

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Review from P D (Client) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I returned from hospital after treatment for a fall on the underground and required care and supervision with washing and bathing regularly only 3 times a week for 1 hour each time. I chose Home Instead, a local agency recommended by the hospital. I have found their carers to be very courteous and helpful
and well worth the experienced service they provided.

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Review from Liz (Client) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention that I receive from my carer. She will do anything I ask of her and she is always very willing to do what is required. I am delighted she was chosen to look after me. I was concerned particularly about bathing and I need not have worried - she knew exactly
how to do it!

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Review from Pat M (Daughter of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care began in September 2015 initially for my father and latterly for my mother. Sadly my father died November 2016 and my mother February 2017. The loving care provided by everyone at Home Instead has been exemplary - as far as I am concerned going well beyond the call of duty.
In fact, I feel that they are a part of my family especially as I lived a long way from my parents.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (4)

Maddy

Maddy Alemayehu

Job Title: Director

Joined: 2011

After working for 10 years as a critical care nurse, I realised first hand the impact of genuine connection and care on the outcome for patients. Recognising a lack of person-centred care for the elderly, I started my business to empower families and elderly people to ensure access to quality care that makes all the difference.


Providing caring support to the Elderly in their homes we provide:
- Peace of mind to families that their loved ones are safe, well cared for and personally connected with their carers
- Promote independence in line with the client's abilities e.g. outings, self-care, supporting continuation of prized hobbies
- Prevention of issues - identifying potential health risks & ensuring mental stimulation
- Signposting to local services e.g. Solicitors, Alzheimer's Society, Bring Joy Foundation, Parkinson's Society
- Carers with specialised skills to deal with end of life and conditions such as Alzheimer's and Parkinson's


Outside of work, I spend my time with my daughter who constantly surprises me with the imaginative and creative activities that she draws me in to.


Domizia

Domizia Conti

Job Title: EOL Care Manager

Joined: 2013

Domizia came to Home Instead in 2013. She trained as a nurse in Italy, travelled the world and then chose to settle in London.


She is a bubbly person with a great sense of humour. Her personality wins her both clients and carers.


Although she shares her time between the office and our clients she would be best described as a true carer.


Ann Marie

Ann Marie Rozario

Job Title: Trainer

Joined: 2016

Ann Marie has a wealth of experience in the care sector having worked in various health and social care settings.


Prior to joining Home Instead Hammersmith, Fulham and Chiswick, Ann Marie worked for Home instead Wandsworth for five years. She also worked for Bromley Social Services for seven years setting up a brain injuries programme to help people who had sustained an injury to be rehabilitated back into normal everyday life.


After being diagnosed with cancer and undergoing an operation to fit a prosthesis in her shoulder, Ann Marie became more passionate than ever about improving care standards and making a difference to those she works with.


She commented: “I have always been passionate about making a positive impact in the care industry, but my life experience allowed me to have real empathy with many of my clients. I think it helps them a lot to be able to talk to someone who has needed care themselves!”


Outside of work, Ann Marie has three grown-up children. In her spare time, she loves gardening, socialising and eating out.


Iwona

Iwona Gregson-Brown

Job Title: Administrator

Joined: 2012

Iwona came to Home Instead Hammersmith, Fulham and Chiswick having realised that Senior Care was one of the most important and valuable sectors of industry. She considers it a privilege to be part of the team who are so dedicated to caring for the older generation.


Her experience is considerable. Although her formal education, and indeed occupation was in Arts, film and theatre she joined National Advertising Benevolent Society, where she worked for a number for years.


The most rewarding and enjoyable part of her former job with the Society was the interaction with beneficiaries, many of whom were elderly.


She decided that it is the road for her.


She never looked back!


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