Riann Care

367 Bitterne Road, Bitterne Village, Southampton SO18 5RR
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9.1 4 Reviews
  • Riann Care, Southampton
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Care Provided by Riann Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Riann Care
  • Person in charge
  • Lorraine Ive (Nominated Individual)

Funding & Fees Guide for Riann Care

  • Prices

  • Care calls starting from £22

  • Fees subject to change and will be discussed with you before your care begins. Live-in care fees are dependant on personal needs and will be discussed with you before your care with us begins.
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Riann Care Reviews (4)

9.1

Riann Care has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Riann Care has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
2
4
4
0

Review from J M (Client) assisted by family/friend published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer does not hassle me and speaks in a quiet and respectful way. I like the fact that she talks to me some of the time. She helps me to make dinner and is willing to try anything I ask her to do. I enjoyed teaching my helper how to cook from scratch. I liked the fact that I can trust her to just
get on with things.

Reply from Lisa Clark, Office Manager at Riann Care

Thank you for your review, it is of great value to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol S (Daughter of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riann Care looked after my mother at end of life. The carers were very efficient and kind. When I had to change times or length of visit this was dealt with immediately. They really helped and supported us through a difficult time. They went above and beyond. I highly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You need another category i.e very good. We are all frail human beings and cannot be excellent all the time but that is the category I will use to describe the service Riann care offers, as 'good' is not enough.
All the carers I have met have been delightful, willing to take on any task that requires
their support and unfailingly cheerful. They are now part of my life.

Reply from Bianka Seanor, Business Development Manager at Riann Care

In response to your fantastic review we would like to send heartfelt thanks from all at Riann Care. It is of the utmost value to us to know we are reaching or indeed exceeding the expectations of our clients. We are meticulous in ensuring all our care team are highly trained, competent and most of all compassionate, we are committed to delivering a first-class standard of care to all our clients. Again, our thanks for recognising the dedication of the Riann Care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have been extremely grateful for the consistently high level of care, kindness and compassion shown by all staff at Rhian Care. The manager and her staff supported and provided palliative care for my father, often going “ above and beyond” what would have been expected and have been,
and continue to be, a huge support for Mum. The team who visit her now have been instrumental in “getting her back on her feet” after a serious illness and nothing is too much trouble. Office support from the office manager is excellent too and she is always there to help with any queries.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Riann Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Riann Care is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Riann Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Riann Care

What Type of Services does Riann Care offer?

Riann Care offers Home Care.

How many Carers does Riann Care employ?

Riann Care employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Riann Care to verify any information. View our terms and conditions. Riann Care has a Basic Service – more info.