Audley Care Binswood

Henley Hall, Kenilworth Road, Leamington Spa CV32 5TN
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9.4 37 Reviews
  • Audley Care Binswood, Leamington Spa
Audley Care Ltd (Leamington Spa) have designed a domiciliary service based around the highest level of care, where the client's health and wellbeing is at the centre of all decisions, as the provider aims for a reputation based upon the quality of individual life and basic rights as human beings.

The company ethos is based upon excellent customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each client's personal situation.

Audley Care value robust training programmes and CRB checks, striving to make sure all individuals receive a service that makes a positive impact upon their lifestyle.

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Care Provided by Audley Care Binswood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Britton (Branch Manager)

Funding & Fees Guide for Audley Care Binswood

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Binswood Reviews (37)

Total of 37, showing 1-20
9.4

Audley Care Binswood has a Review Score of 9.4 (9.390) out of 10, based on 7 reviews in the last 2 years. Over all time Audley Care Binswood has 37 reviews.

Overall Experience

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Date Published

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Review from L D (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Audley Care is excellent and I have no complaints about them at all.
The carers themselves are very high quality, well trained and very helpful, kind and efficient.
The admin and organisation by the management team is also excellent and they have never let me down.

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Review from Mike T (Son of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have a range of Audley Care staff providing the support necessary for them to continue to live independently in their own home. I have always been very impressed with the staff and have found the service to be delivered to a highly professional standard. We are very grateful for their ongoing
support and care for my parents under sometimes demanding circumstances.

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Review from E P (Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems well. Carers mostly helpful and pleasant.

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Review from Delores S (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a road bike accident, I needed some help with showering and dressing. Over a period of three weeks, I had four different carers visit me each morning. They were all punctual. All the carers without exception were unfailingly courteous, cheerful and respectful. I would highly recommend them.

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Review from J C (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had care from Audley Care for eight years now. I cannot speak too highly of the wonderful help I have had. Consistently considerate and kind carers and I particularly appreciate the extra visits I receive when I am under pressure from illness etc.

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Review from E S (Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No one likes to give up their independence by accepting care, but Audley made the process easy for me. They ensure that visits are on time and the carers are trained and confident. Whenever they can, changes to my schedule are accommodated, but best of all, the care is delivered by kind and friendly
individuals who are happy with their work.

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Review from Lynn A (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living on her own for eighteen months since my brother passed away. She thinks she is fully independent and is very reluctant to accept any help from carers although it is clear that she is now not able to do everything that she used to do. My sister and I were very apprehensive about
carers coming in to see Mum!
The staff at Audley have been exceptional. They fully understand Mum's situation and have been so kind and gentle while looking after her brilliantly. They have been able to achieve a lot in the thirty minutes a day and it is so reassuring that someone is going to see Mum as any problems are flagged up to us immediately.
Apart from that, the staff have been able to offer us advice and guidance on things that my sister and I have little knowledge of. They really have been incredibly helpful and reassuring.
I would fully recommend Audley for care support. It has changed my life knowing that the responsibility of looking after Mum is not entirely on my sister and I.

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Review from L B (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for the Audley Care ladies to come to our mum's and provide support for her and us.
They have been amazing. We have regular updates along with a rota so we know who’s popping in. They have accommodated Mum's best visit times and we can review what they do during their time with her. All
the ladies are pleasant and chat with Mum during their visit.
Thank you, Audley Care.

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Review from Paul F (Son of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was living alone for a year and a half after my mother died. With his dementia, he needed a lot of care and he was having 6 visits a day from Audley care staff. They were fantastic with him. It was clear that they did actually care - it wasn't just a job title. Really nice people, without exception,
and always happy to go beyond the call of duty. I'm very grateful to them all for what they did for dad.

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Review from S W (Daughter of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Audley Care for around 18 months during which time we experienced not only care but also friendship. Carers used to drop in to see dad if they were passing, in between visits, just to say hallo and have a game of dominoes. One of them went out of his way to find dad a banana one day, as the
supermarket was not delivering until the next day. Another re-potted one of dad's plants, having brought her own kit in with her to do it. These carers went the extra mile. Thank you so much to the Audley care team.

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Review from P M (Daughter of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't thank the care team enough for all their dedication. It was so reassuring to know that, whilst away from my mother, she was being cared for with such compassion. Mum's needs became more complicated quite rapidly but nothing seemed to phase the carers. They became my friends and provided
vital emotional and practical support at a very difficult time for our family. Forever grateful.

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Review from Terry G (Nephew of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have experienced the support from Audley Care team since early 2020 through to year to date. During a review to engage support for a vulnerable elderly family member within the community Audley stood out as being a provider of home care support that is based upon the depth of experience and sensitive
discreet professional support that was the hallmark of the supervision of their own in-house facilities and offerings. The direct staff teams and management have maintained the highest of standards in supporting our elderly relative at all times and on a daily basis go the extra mile, often outside their “Hours of Watch” to ensure the safety and deliver compassionate care for individuals in their charge. A first-class integrated organisation that does not shy away from any matters for provision of care and day-to-day management.

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Review from Helen F (Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It came as a shock to me to find that a relatively small injury could do a great deal of damage to mobility and mental stability. So I was fortunate to find myself in the care of Audley Care staff. They were unfailingly kind, competent, professional, and good-humored. Nothing seemed too much trouble
and with their encouragement, my confidence began to return. I also began to notice the complex planning that goes into the successful administration of a care program such as this and I am grateful to each and every member of staff - carer, administrator, and manager - who contributed to my recovery. Thank you.

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Review from Elizabeth C (Wife of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley have been supplying care to my husband for nearly three years. I am more than satisfied with the service they give. The girls are always courteous, friendly, and efficient. They show care for my wellbeing which I appreciate.

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Review from Lisa T (Daughter-in-law of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Audley Care homecare team enough. The carers who visit my mum-in-law are absolutely lovely, they treat her with love and care whilst being completely professional. They are ever vigilant, informing us of any concerns and suggesting helpful care ideas. They always treat mum-in-law
with great dignity and respect, which is greatly appreciated. The management team are exceptional, always happy to support and reassure our family. We are very fortunate and extremely thankful to be with Audley.

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Review from Shirley B (Client) assisted by family/friend published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I receive is very good, the girls are very kind and caring and always try to make me smile.

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Review from F A (Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and concern was very high. I felt that I was being treated by an experienced professional who took a pride in the job. I am very pleased to have selected the Audley service and recommend it unhesitatingly.

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Review from C T (Daughter of Client) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after mum were wonderful, every single one of them. They provided love, compassion and understanding and made sure mum was safe and supported. The carers and main manager supported mums family and stayed with me and mum until she passed away. Mums life was better for having Audley
community carers sharing it with her. Thank you.

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Review from Angela D (Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to let you know that I am overwhelmed by the kindness and generosity that my husband and I were given this morning. I'm paraplegic and have regular assistance from Audley Care Binswood (all of whom are excellent). This morning my husband was experiencing a bout of palindromic rheumatism,
and the carer could see we were struggling somewhat. She prepared our Sunday lunch in her own time - rather than fulfilling her care duties and going home. To me, that epitomises the expression "going the extra mile"! I've had agency care for fifteen years, but since having Audley, our lives have been vastly improved.

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Review from Harry B (Client) assisted by family/friend published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care came highly recommended by several sources in the Leamington area. We were very impressed by the time and trouble taken to pre-assess our needs. When the care began we noted the efficiency and professionalism of every single one of the carers. The knock on effect has helped us in our own
care management when we are alone. E.g. Catheter care. All the carers are kind, patient and good natured. We consider ourselves very fortunate to be cared for by Audley Care.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Audley Care Binswood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Audley Care Binswood is calculated as follows: ( (29 Excellents x 5) + (13 Goods x 4) ) ÷ 42 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Binswood is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Vicki

Vicki Britton

Job Title: Care Branch Manager

Joined: 2019

Over 35 years’ experience in the care industry, QCF Management Health & Social Care Level 5.


Frequently Asked Questions about Audley Care Binswood

What Type of Services does Audley Care Binswood offer?

Audley Care Binswood offers Home Care.

How many Carers does Audley Care Binswood employ?

Audley Care Binswood employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Binswood to verify any information. View our terms and conditions. Audley Care Binswood has an Enhanced Service – more info.