Audley Care Binswood

Henley Hall, Kenilworth Road, Leamington Spa CV32 5TN
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9.4 37 Reviews
  • Audley Care Binswood, Leamington Spa
Audley Care Ltd (Leamington Spa) have designed a domiciliary service based around the highest level of care, where the client's health and wellbeing is at the centre of all decisions, as the provider aims for a reputation based upon the quality of individual life and basic rights as human beings.

The company ethos is based upon excellent customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each client's personal situation.

Audley Care value robust training programmes and CRB checks, striving to make sure all individuals receive a service that makes a positive impact upon their lifestyle.

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Care Provided by Audley Care Binswood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Britton (Branch Manager)

Funding & Fees Guide for Audley Care Binswood

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Binswood Reviews (37)

Total of 37, showing 21-37
9.4

Audley Care Binswood has a Review Score of 9.4 (9.390) out of 10, based on 7 reviews in the last 2 years. Over all time Audley Care Binswood has 37 reviews.

Overall Experience

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Date Published

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Review from Julie C (Daughter of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Audley Care for over five years. Firstly for our mother and now for our father. We would never consider using another care agency and would highly recommend Audley Care. The carers are very professional, caring and friendly. Our regular carer has always given 100%+ service. She is completely
trustworthy and we feel our father is in safe hands.

Reply from Fionna Cannon, Regional Operations Manager at Audley Care Binswood

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.


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Review from Janet U (Daughter-in-law of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the carers for being so kind, thoughtful and professional during the short time they cared for our mother-in-law. Nothing was too much trouble and they took the time to get to know her and the family. The assessment and agreement process was fast and professional, all communication
with us, the family, has been excellent.


I would not hesitate to recommend Audley Care Binswood as care providers. The carers were the sort of people you would want coming into your home to look after a family member. Trustworthy, professional and above all, so very kind and gentle with a frail old lady.


Thank you very much.


Reply from Fionna Cannon, Regional Operations Manager at Audley Care Binswood

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.


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Review from Sarah N (Daughter of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for some care for our mother who had recently suffered with the loss of our dad, she had been going downhill and we were all as a family finding hard to make the time up in the week to see her. We approached Audley and several different companies in the area. Audley by far stood out
for us. Extremely professional and helpful. The ladies in the office were amazing and supportive. Audley started on the 3rd December where mum had weekly visits 5 days a week. The carers were all fantastic the ones we met were truly lovely and had such big hearts, mum really enjoys the company of the carers that they send and we have seen a huge improvement in her, we have so much relief that has been lifted knowing we have the carers seeing mum daily. Would always recommend them to anyone who would ask.

Reply from Fionna Cannon at Audley Care Binswood

Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the local branches.


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Review from Denise W (Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Audley Care are professional, compassionate and very hard working. The people who organise the care are extremely helpful. Audley Care has improved my life.

Reply from Fionna Cannon at Audley Care Binswood

Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the local branches.


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Review from Dorothy B (Client) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the Audley carers mostly very efficient in the case of new girls (haven't been to me before) it is a long process as they have to be told everything. They do remember very well on subsequent visits. One of my carers has a good instinct and does everything I require without asking.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your review, I will pass on your feedback to the team. it is always lovely to receive feedback and know our service is effective.


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Review from Nigel K (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated teams assisted and weekly rota provides one week ahead. The service provided is far in excess of what other care agencies I have encountered/used previously. Always happy to provide additional support when called upon in urgent circumstances. I am extremely happy with this service and I would
highly recommend Audley Care Binswood.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review. We pride ourselves on providing the best possible care to our customers and it is always passed down to our local teams when we receive feedback.


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Review from John C (Husband of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had very good experience over a number of years, carers have always treated my wife with care and dignity.
Have had some issues recently which took longer to resolve than I would have liked, but my overall impression is that Audley are very good.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your review and comments, we are proud of the work our care workers provide to our customers. I will pass on your comments to our local teams.


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Review from Sarah C (Daughter of Client) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been fantastic in looking after my mum, who sadly died due to Motor Neurone Disease. They were all reliable, trustworthy and friendly and spoke to my mum and not over her even when she could no longer speak. Making sure she understood what they were doing and listening to and valuing
my dad’s wishes too. They treated her with such care and dignity, adapting as my mum’s condition deteriorated. They showed compassion and supported my dad at the same time too. I can’t put into words how wonderful they all are.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood

Thank you for your lovely review it is always wonderful to hear that our care workers are striving for excellence and have the compassion that Audley care values in our care workers.


Please accept our condolences and thank you for taking the time to review our services.


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Review from Liz B (Daughter of Client) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Audley Care for 5 years. Initially for our mother/wife and now for Dad. They are very caring and professional at all times. The carers are of the highest standard and Dad enjoys them coming to care for him on a daily basis. It gives us peace of mind and we cannot recommend them enough.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review. Our care workers are proud of the services that they provide and Audley have an ethos of providing outstanding care. I will pass on your comments to the team.


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Review from R N (Son of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe how much Audley Care meant to me and my family through such a hard time. The girls visited dad, made life easier and someone we could rely on.
They made dad's last few weeks the best, made him comfortable and the ladies in the office were always there to help on the other end
of the phone. Will always recommend Audley Care to anyone who needs this support.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review, it is always lovely to hear that we are making a difference to people's lives and offering support to families and friends. Thank you for taking the time to review during this sad time.


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Review from Karen A (Daughter of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bad experience with a different care company, I was completely shocked by how professional and helpful the staff were and they were amazing and great with my mum. I cannot thank them enough.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review, I will pass it on to the team. It is always fantastic to know our teams are providing outstanding care.


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Review from Rhona M (Wife of Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care has been a wonderful help to myself and my husband for one and a half years giving helpful advice and great care nursing and friendship. We would not have coped with them and how much we appreciate each carer that has regularly come from Audley Care.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review, we are extremely proud of the work that our care workers do to provide a outstanding service to our customers . I will pass on your feedback to our team.


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Review from Norman N (Husband of Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been diagnosed as having Alzheimer's about six months ago, I became aware some four years before and had begun my transition in to learning to be her 24-hour carer. About two years ago, it was clear that help was needed. My two daughters and I are health and finance attorneys for my wife
and we decided that private care at home was to be our choice and we chose Audley Care.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your review it is always wonderful to receive such lovely feedback. I will pass your comments on to the team they are committed to giving our customers outstanding care and support.


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Review from Lorna T (Client) assisted by family/friend published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. The staff are always smart and polite. I would recommend to anyone.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review, we pride ourselves on giving an outstanding service to our customers . I will pass on your feedback to our teams


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Review from Barbara D (Wife of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Audley Care for some time now and found all aspects of the service excellent. Because all the carers are so good, it is difficult to single out anyone in particular. However, there is one carer who is an exceptional young lady and it is a joy to have her in our home.

Reply from Marie Kaye at Audley Care Binswood

Thank you for your positive review, we are proud of our care workers and they all believe in our ethos of providing good quality care. I will feedback to the care workers and we also reward our care workers when we get positive comments. Thank you.


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Review from Alex B (Grandson of Client) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were extremely impressed by the high level of care our Nan received. All the carers went above and beyond what was expected and continued to let her live as independently as possible right until the end. Thank you.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide excellent care to all its customers. We acknowledge the great work our team of care workers do to ensure our service is outstanding.


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Review from Lesley C (Daughter of Client) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care have been visiting my mother for a year now and I cannot fault them at all. Mum has had continuity of carers so they have been able to get to know her and her needs and she knows them. They have been kind, considerate, caring, professional and punctual. They have done all that Mum has
asked them to do. Having the same carers has given me peace of mind that she is getting the best of care.


I cannot fault the office staff who have been very friendly, polite and helpful, especially at times when Mum has had to go into hospital.


Finding Audley Care took so much pressure off my shoulders that I can't recommend them highly enough.


Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.


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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Audley Care Binswood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Audley Care Binswood is calculated as follows: ( (29 Excellents x 5) + (13 Goods x 4) ) ÷ 42 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Binswood is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Vicki

Vicki Britton

Job Title: Care Branch Manager

Joined: 2019

Over 35 years’ experience in the care industry, QCF Management Health & Social Care Level 5.


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