Audley Care Mote House

Mote House, Mote Park, Maidstone ME15 8NQ
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9.5 55 Reviews
  • Audley Care Mote House, Maidstone
Audley Care Mote House is a home care branch in Mote Park, Bearsted and offers domiciliary care services tailored to your needs and based around the highest level of care.
The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC). They are on-call every minute of every day.

Personal Care
Help getting in/out of bed, dressing, bathing, preparing medication, continence care.

Domestic Support
Cooking, laundry, vacuuming, ironing, changing bedding or other house work.

Health Management
Attending medical appointments, collecting prescriptions, home from hospital support.

If you would like to discuss the ways Audley Care Ltd can help support you or a loved one, call or email them today. They are also happy to visit you in your own home if you find it easier to speak to someone face to face.

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Care Provided by Audley Care Mote House

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina King (Branch Manager)

Funding & Fees Guide for Audley Care Mote House

  • Prices

  • Price ranges £24.75 - £33.55

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Mote House Reviews (55)

Total of 55, showing 1-20
9.5

Audley Care Mote House has a Review Score of 9.5 (9.536) out of 10, based on 14 reviews in the last 2 years. Over all time Audley Care Mote House has 55 reviews.

Overall Experience

  • 38
  • 15
  • 2
  • 0
  • 0

Date Published

55
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41

Review from T T (Friend of Client) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so comforting to know that my friend is receiving all the care she needs in the comfort of her own home. All the care office staff and all the carers who visit are extremely good at what they do. Thank you Audley Care Mote House for always providing such a caring and loving service.

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Review from S T (Stepdaughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley has been going in to do home visits for a year now, they have looked after my stepfather with meal preparation and general care. They have all been amazing with him, always cheerful, on time and take time to listen and engage with him and even taking him supermarket shopping when needed.
Communication
with Audley has been easy and they have always been responsive to any questions and help that is needed and supported us as a family too.
They have even highlighted to us some issues that we had not been aware of and acted promptly, always taking into consideration my stepfather's requirements.
The care and support from the whole team we have received has been exemplary and I feel we could not have chosen a better care provider.

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Review from F F (Daughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies helping Mum are cheerful and attentive to her needs. Obviously, some of the carers have a greater awareness of individual needs and some certainly go the extra mile.

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Review from T H (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of Mum's carers seem to genuinely care for her and have built a good rapport with her over time. They have always tried to make her comfortable and treat her well. They also communicate with us, her family when they need to and are proactive in making sure that her needs are met.

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Review from A B (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cleaner was very punctual and accomplished all that I asked her to do, and was very chatty and pleasant.

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Review from C B (Client) assisted by family/friend published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the service and experience of the carers very good and willing. Overall help extremely helpful.

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Review from M P (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very well set up and you can be confident to see them.
They respond quickly to an emergency.
The staff are reliable and respond to the service using requests and guidance.
I would fully recommend them.

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Review from B H (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my optician told me that I needed an operation on both my eyes. I made arrangements to have these done at a nearby hospital. I then turned to Audley Care to see if they could provide transport for me to and from the hospital and a chaperon to be with me in the hospital. This they agreed to
do. On the days in question all went according to plan and the companionship meant my mind did not dwell on what was to come! I would not hesitate to contact them again if a similar situation arose.

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Review from Margaret H (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care from cheerful, respectful and affectionate carers. I could not fault the attention they gave to her physical and emotional needs. They were an enormous support to both my mother and I. All the carers we met were wonderful but I would like to give particular thanks to two
members of staff in particular who we met most.

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Review from Antony G (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my carers who are thorough and pleasant to deal with.

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Review from E W (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very helpful and friendly carers.

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Review from J B (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and helpful. I enjoy the events at Mote House. I'm very happy when my carer comes to pick me up or bring me back home.

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Review from C C (Wife of Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good calibre of staff, always pleasant, friendly and helpful.
Standard of work is good.
Communication is occasionally difficult, at weekends when numbers of staff/management are restricted.

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Review from J C (Son of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with the level of care and commitment.
Struggled in the early days to know who to talk to regarding specific requirements, resolved latterly.
Thank you!

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Review from Jane L (Daughter of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are extremely well-mannered and professional in the way they support and care for my mother. They are always cheerful and engage with her sense of humour. They have helped her both at home and in attending appointments and shopping for her.

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Review from A P (Son of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care Mote House has provided highly competent and professional service to my mother, with thanks.

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Review from Jackie H (Daughter of Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are all very nice and very caring. They all treat my mum kindly.

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Review from David M (Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are seen to be better than others eg one carer, in particular, is above expectations.

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Review from Wendy W (Daughter of Client) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family have been very impressed with the service and expertise provided by Audley Care from the office staff to the very caring carers. Thank you all.

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Review from Julian F (Son of Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 94 and an owner on the Mote House estate. We live away and are reliant on the care team to look after him. Without exception, our experience has been very positive. Dad thinks the world of his care team who are endlessly patient and sympathetic to his needs. Living remotely I rely on the
office staff for communication and they are always professional and helpful.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Audley Care Mote House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Audley Care Mote House is calculated as follows: ( (56 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Mote House is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Katrina

Katrina King

Job Title: Care Branch Manager

Joined: 2017

Over 9 years experience working in domiciliary care and business development. Level 5 QCF in Leadership & Management Health and Social Care.


Frequently Asked Questions about Audley Care Mote House

What Type of Services does Audley Care Mote House offer?

Audley Care Mote House offers Home Care.

How many Carers does Audley Care Mote House employ?

Audley Care Mote House employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Mote House to verify any information. View our terms and conditions. Audley Care Mote House has an Enhanced Service – more info.