Audley Care Mote House

Mote House, Mote Park, Maidstone ME15 8NQ
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9.5 55 Reviews
  • Audley Care Mote House, Maidstone
Audley Care Mote House is a home care branch in Mote Park, Bearsted and offers domiciliary care services tailored to your needs and based around the highest level of care.
The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC). They are on-call every minute of every day.

Personal Care
Help getting in/out of bed, dressing, bathing, preparing medication, continence care.

Domestic Support
Cooking, laundry, vacuuming, ironing, changing bedding or other house work.

Health Management
Attending medical appointments, collecting prescriptions, home from hospital support.

If you would like to discuss the ways Audley Care Ltd can help support you or a loved one, call or email them today. They are also happy to visit you in your own home if you find it easier to speak to someone face to face.

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Care Provided by Audley Care Mote House

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina King (Branch Manager)

Funding & Fees Guide for Audley Care Mote House

  • Prices

  • Price ranges £24.75 - £33.55

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Mote House Reviews (55)

Total of 55, showing 21-40
9.5

Audley Care Mote House has a Review Score of 9.5 (9.536) out of 10, based on 14 reviews in the last 2 years. Over all time Audley Care Mote House has 55 reviews.

Overall Experience

  • 38
  • 15
  • 2
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Date Published

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41

Review from M B (Son of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot fault the service offered by all at Audley Care. My mother is becoming increasingly demanding with deteriorating mental health. The support not just to her but myself is certainly over and above what I ever expected to have. From the carers themselves to the Care Managers everyone is
so considerate and professional. I would not hesitate to recommend this service to anyone.

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Review from M B (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, willing to help in any way. The same lady each visit, requested and adhered to, makes things go smoothly. Lovely personality, makes you feel special in spite of covid!

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Review from J D (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has not been in place for very long but Mum is enjoying seeing the carers of an evening and says how nice they have been to her. She said that they smile and chat with her whilst making sure that she is OK.

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Review from V K (Wife of Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was very person-centred. Delivered at a time to suit us in a way that respected my husband and how he liked to be supported. Carers had age-appropriate and relevant conversation with him. He looked forward to seeing them. In times of medical emergencies, the response was fast and reassuring.

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Review from E T (Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Required the presence of a carer near my bedroom and ensuite shower room for forty-five minutes while I was showering and dressing for nine days when my husband was away from home. Carers were on time, non-intrusive, pleasant, and reassuring. They were careful of my property.

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Review from M W (Client) assisted by family/friend published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory.
All carers are very pleasant.
Lonely.
Not enough going on during the day.
Age/mobility prevents going out late in the day.
Enjoy coffee mornings.

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Review from C G (Husband of Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has enjoyed very good care.

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Review from Kenneth W (Husband of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of your staff were very friendly and the care for my wife was everything we wanted. They were always on time and if they were held up would phone to let you know.

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Review from A C (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the staff although I only had help for two weeks.

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Review from J C (Wife of Client) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, your service user, sadly passed away mid-April but with Audley's care team, he was able to stay at home. The team not only cared for him with the utmost respect but also with compassion. They also gave him good company, he really looked forward to their visits. We both felt they all became
friends. They kept him in touch with the outside world, and he enjoyed the banter and humour. The management team too always did their best to support us to ensure he had all the visits he required, even when hospital visits disrupted the schedule.

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Review from L D (Client) assisted by family/friend published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round. Look forward to seeing the girls each day. Always cheerful. No complaints at all.

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Review from P M (Husband of Client) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your helpers were excellent.

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Review from G F (Daughter of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents receive is first class. Both are treated with care and respect. The carers have a smile on their face and nothing is too much trouble.

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Review from A N (Daughter of Client) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always speaks positively of her carers and looks forward to seeing them. She is pleased that the timings of visits are consistent. I am contacted immediately following any problems identified during a visit which is very reassuring.

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Review from John P (Husband of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been most helpful and kind to my wife.
Nearly always punctual and often do more than expected of them in their hour with us.

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Review from H N (Client) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful and friendly.

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Review from Peter W (Husband of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have three years experience of Audley Care - almost exclusively good. The carers are of a very high standard and give us an outstandingly good service. We have only had a bad experience with one, who never returned. A slight fault is a reluctance to phone if there is a delay.
The office staff are
helpful and friendly. Better warning of changes to the programme would help. We understand the problems of programming but the most successful periods have been with regular carers.
Our experience of four care providers puts Audley in front.

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Review from Margaret B (Wife of Client) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are friendly, helpful, know what they are doing and polite. Very good choice of ladies.

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Review from Royston F (Client) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to wear surgical stockings. Every morning a care worker comes to put them on for me. They are sealed toe stockings, not open toes. The carers attend usually between 09.15 and 09.30. They take the stockings off at between 21.15 and 21.30. They are always friendly, caring and efficient.

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Review from H V (Husband of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service new to us but excellent so far.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Audley Care Mote House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Audley Care Mote House is calculated as follows: ( (56 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Mote House is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Katrina

Katrina King

Job Title: Care Branch Manager

Joined: 2017

Over 9 years experience working in domiciliary care and business development. Level 5 QCF in Leadership & Management Health and Social Care.


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