Audley Care Mote House

Mote House, Mote Park, Maidstone ME15 8NQ
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9.5 55 Reviews
  • Audley Care Mote House, Maidstone
Audley Care Mote House is a home care branch in Mote Park, Bearsted and offers domiciliary care services tailored to your needs and based around the highest level of care.
The team's ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC). They are on-call every minute of every day.

Personal Care
Help getting in/out of bed, dressing, bathing, preparing medication, continence care.

Domestic Support
Cooking, laundry, vacuuming, ironing, changing bedding or other house work.

Health Management
Attending medical appointments, collecting prescriptions, home from hospital support.

If you would like to discuss the ways Audley Care Ltd can help support you or a loved one, call or email them today. They are also happy to visit you in your own home if you find it easier to speak to someone face to face.

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Care Provided by Audley Care Mote House

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina King (Branch Manager)

Funding & Fees Guide for Audley Care Mote House

  • Prices

  • Price ranges £24.75 - £33.55

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Mote House Reviews (55)

Total of 55, showing 41-55
9.5

Audley Care Mote House has a Review Score of 9.5 (9.536) out of 10, based on 14 reviews in the last 2 years. Over all time Audley Care Mote House has 55 reviews.

Overall Experience

  • 38
  • 15
  • 2
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Date Published

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41

Review from M C (Client) assisted by family/friend published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always thoughtful, kind, polite and always willing to carry out anything I ask for.
I look forward to their visits.

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Review from Aileen M (Friend of Client) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers OK. But a lot of them could do with more training for the elderly. A lot of them did not care, it was just a job. The older ones had more time and spoke to the clients.

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Review from Margaret M (Wife of Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care we receive is of a high standard. The carers are friendly, polite and efficient.
When we are attended by the two unusual carers all is well, but if for any reason, substitutes are on duty they often arrive late and as my husbands routine is time specific I have to manage alone.

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Review from David S (Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

Reply from Fionna Cannon at Audley Care Mote House

Thank you for taking the time to complete this review, your feedback will be passed back to the team.


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Review from M B (Client) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Audley Care.

Reply from Fionna Cannon at Audley Care Mote House

Thank you for your review, I will pass this to the team.


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Review from Geoffrey W (Client) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant people to deal with both in the office and the carers themselves. All are obliging and attention to detail is good. The best in this context that we have had to deal with.

Reply from Fionna Cannon at Audley Care Mote House

Thank you for your review, I will pass this to the team.


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Review from Frederick N (Husband of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service that is provided for my wife. The girls are very helpful and put a lot of work into the allocated time.

Reply from Fionna Cannon at Audley Care Mote House

Thank you for your review, I will pass this on to the branch and staff. Thank you for all your continued support.


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Review from D B (Client) assisted by family/friend published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you for all the care that my mum was given, it was extremely good.

Reply from Fionna Cannon, Regional Operations Manager at Audley Care Mote House

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback.


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Review from Vanessa M-S (Daughter of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Audley Care team have been excellent. They visit my mother three times a day to ensure meals are eaten and have also been very good at other aspects of her care, such as hospital and doctors appointments.

Reply from Fionna Cannon, Regional Operations Manager at Audley Care Mote House

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.


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Review from C D (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and all the staff at Audley Mote Park, Maidstone.
They all showed care and professionalism towards our Mother. One staff member, in particular, showed much kindness and patience at a difficult period in her with declining health issues. All the additional home care she received
allowed her to stay at home as long as possible. Myself and the family appreciate all of the support you and your team gave to her.

Reply from Marie Kaye at Audley Care Mote House

Thank you for your positive comments. We at Audley Care pride ourselves on the quality care that we provide to our customers. I will pass on your feedback to the local teams.


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Review from S W (Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Too little warning given to changes to the schedule in force. Goodwill of carers is exploited. Standards of care are high.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Mote House

Thank you for your review. We take all feedback extremely seriously and will look into your concerns immediately. The branch manager will be in contact with you directly and we will feedback to you any changes we have made in line with your comments.


As a business, we do regular supervisions and spot checks with care staff to ensure they feel valued and we pride ourselves as a business that we notify customers of call changes and try to manage staffing levels so calls time disruption is kept to a minimum.


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Review from R G (Nephew of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped my aunt to move to Audley Care Mote House in 2015 as she was beginning to need more help. As it turned out she didn't until she broke her wrist after a fall. The Audley care team have been excellent and kept her going. Well done!

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Mote House

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.


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Review from S W (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers care and are friendly. I feel it helps to have continuity of a carer to client and conscious of office to the wear and tear on carers' vehicles.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Mote House

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.


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Review from Charles D (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only recently started to use this service and find it perfectly satisfactory.

Reply from Libby Web, Regional Manager Care Operations at Audley Care Mote House

Thank for your response. I am pleased to hear that you are happy with the service you are receiving from Audley.


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Review from Margaret M (Wife of Client) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Audley Care Ltd (Bearsted) are very caring and reliable and knowledgeable. They are usually cheerful and go about their work efficiently but with attention to the needs of the specific client, they are attending.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care Mote House

Thank you for your review. A key part of the Audley ethos is that we provide person-centred and personalised care to all our customers so that they receive the care and attention that is specific to their own needs.


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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Audley Care Mote House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Audley Care Mote House is calculated as follows: ( (56 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Mote House is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Katrina

Katrina King

Job Title: Care Branch Manager

Joined: 2017

Over 9 years experience working in domiciliary care and business development. Level 5 QCF in Leadership & Management Health and Social Care.


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