Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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9.7 96 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

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Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Brian Kenny (Care Manager)

Funding & Fees Guide for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Prices

  • Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (96)

Total of 96, showing 1-20
9.7

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 96 reviews.

Overall Experience

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  • 18
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Date Published

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Review from M F (Wife of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always
helpful in adjusting the times of visits when necessary and ready to listen to me.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Dear valued customer, thank you so much for your kind and thoughtful feedback. We are truly grateful for the trust you placed in us to care for your husband during such a challenging time. It's heartening to hear that the continuity of care provided by our staff helped ensure your husband received the attention and support he needed. We always aim to treat every individual with the utmost respect and dignity and we are so glad that you felt this was reflected in his care. We're also pleased to know that our administrators were able to assist with adjusting the visit times as needed and that you felt supported throughout. Your feedback is incredibly valuable to us and we are grateful for the opportunity to have been part of your journey.


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Review from Amanda N (Daughter-in-law of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you so much for your kind words and for taking the time to share this positive feedback with us. We are incredibly proud of our team at Bluebird Care and deeply appreciate your recognition of their dedication and compassion. Knowing that our carers are able to bring smiles to the faces of our clients, especially during such a challenging time, is truly heartwarming. We will be sure to share your feedback with the entire team. Your words of encouragement will undoubtedly boost their morale and inspire them to continue providing the highest quality of care. Thank you again for your support of Bluebird Care. Sincerely, the Bluebird Care team.


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Review from Kerry R (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members.
He looks forward to their nightly visits and will always have his meds when directed, which used to
be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night.
I can't recommend the service highly enough, from the carers who are all lovely people and genuinely want to do the best for their clients, to the admin team, who couldn't be more helpful and will come up with the best solution for any issue you're having.
Thanks so much Bluebird, you've managed to keep my parents living together in the home they love for longer than we thought would be possible. Your service is worth its weight in gold.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write such a kind and honest review. We really appreciate the feedback from our customers and their families. Improving people's lives at home is our goal and I'm thrilled to read that we have achieved this.


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Review from Gwen J (Power of Attorney of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great.
The direct caregivers were fantastic
- thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly integrated attending to intimate care etc.
Personally, I am thankful to your carers, admin and supervisors for their patience and kindness to me in trying to negotiate what felt, at times, like the impossible path of trying to support loved ones maintain their independence as far as possible and respecting their wishes whilst needs and risks were increasing.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to write such an outstanding review, I will pass on your thanks to the care team involved.


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Review from Dorothy G (Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every
visit and my house is left clean and bright and just the way I like it.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, I'm pleased to read that your care expert is thorough and caring and the standard of care is high.


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Review from Sue R (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the
cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to review our service. I'm thrilled to hear that you are happy with the service provided.


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Review from I A (Client) assisted by family/friend published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living.
I enjoy their visits.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to review our service. I'm very happy to read that you are treated with dignity and respect by our care experts and you enjoy their visits.


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Review from E R (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write this excellent review, your feedback is very valuable to us.


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Review from J S (Friend of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through the care of Bluebird Care carers, plus friends and towards the end, help from community nurses, MacMillan carers and Marie Curie nurses, one of my best friends was able to remain in her own home and died peacefully on 3rd April. Bluebird Care provided a skilled and friendly team to look after
her personal care, health support and nutrition in the last few weeks of her life. They were able to provide extra hours of support when it was needed later in her care. Prior to that, they had helped her to settle back into her own home after a short period in respite care. All the carers worked in a discrete, professional and friendly manner. Help was at the end of the phone, even out of hours. Communication was excellent between carers, the office, myself and my friend. The carers liaised well with community nurses. We couldn't have managed without them. Excellent.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for this outstanding review. Our aim is to always provide the best care possible to all of our customers and I'm glad we have fulfilled that.


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Review from Jean H (Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very good. I could not have managed without them. I would recommend them.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to send such a positive review. I will pass your thoughts on to the amazing team.


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Review from David P (Husband of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are both friendly and helpful. Very punctual and seemingly competent.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your positive review, we are pleased to hear that you are happy with the service provided.


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Review from Tina T (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird Care team took excellent care of my dad in the last few weeks of his life, they all made him feel independent and listened to. They also asked if I was ok which was above and beyond, thank you all.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to send in such a positive review at this sad time.


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Review from M H (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After having received care for three/four years now I am completely satisfied with the care now. Have had a few ups and downs and unforeseen circumstances. I have got to know my carers over this time and find them efficient and friendly.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to review our service. I am very glad to hear that you are happy with the service we provide.


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Review from E S (Client) assisted by family/friend published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite, caring, respectful, use PPE and go above and beyond. Nothing is ever too much.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review. I'm pleased to read that you are happy with the care provided.


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Review from Richard H (Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m a domiciliary care client from North Tyneside. I have only been with the organisation since Monday evening, 18 September 2023, and I'm very impressed with the support workers' arrival time; they remain with the client the allotted time - nothing phases them - the organisation is a breath of fresh
air compared with other organisations I have been involved with, I would highly recommend this organization without a second thought.
If I had a relative/family member who needed a domiciliary, I would recommend Bluebird to anybody else; they are excellent. I cannot put into words how extremely happy I am with Bluebird Care North Tyneside and Northumberland. They are an excellent organisation, regardless of other individual opinions. Management will bend over backwards to do what they can for their clients.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Hi Richard, thank you very much for your superb review. We aim to deliver the best quality care possible to our customers, and Im glad to read that we are doing just that for you.


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Review from Helen M (Daughter of Client) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First encounter was a daily visit for my mum years ago. The past five years have been involved with many care companies. Again, accessed Bluebird Care as a shortfall on my mum's care package - Bluebird gladly took an evening call. Management of the company, I have found outstanding, ethos, approach
and review process. App is excellent - allows me to check if I need to go into Mum. Staff know Mum well. Always in uniform, smart and tidy and leave the bungalow safe. They know my mum and work with her as she has Alzheimer's and this can often be challenging.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for this superb review. I’m very glad to hear that you are receiving high quality care from us, we always strive to deliver the best care possible.


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Review from C D (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful, kind and understanding of my parents' needs and at the end of a phone if I have a problem and they let me know if they have had to contact other agencies in emergencies when they haven't been able to contact me when I am working.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write this excellent review, I'm glad to hear that you are happy with the service.


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Review from V R (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say my experience with Bluebird Care for my mother has been amazing. All the carers my mum has liked, so that means they are treating her with kindness and dignity. They have also been very patient and helpful with me as it has been very stressful trying to get everything in place. A
big thank you. Kind regards.

Reply from Jayne Graham, Owner at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your thoughtful review. We are glad we are able to help and the carers love going to visit your mum.


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Review from Elaine T (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff of Bluebird Care very courteous and helpful.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking time to complete a review, we are happy to hear that you are receiving high quality care.


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Review from Andrew S (Son of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I have no criticisms of the first ten months in which the former has received care from Bluebird Care i.e. the period from September 2022 to July 2023. The carer has arrived promptly each day and catered for Dad's needs with great efficiency and professionalism. I know when I leave for work
each morning that Dad will be in safe hands during my absence. We would recommend your firm to anyone.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking time to write this very positive review. I am happy to read that the care your dad is receiving is of the high standard I would expect.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director

Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.


Angus

Angus McLellan

Job Title: Company Director

Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.


Michelle

Michelle Dodds

Job Title: Operations Director

Joined: 2021

Head of Operations and Compliance.


Brian

Brian Kenny

Job Title: Registered Manager

Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.


Alison

Alison McMahon

Job Title: Deputy Manager

Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.


Sharon

Sharon Hunter

Job Title: Care Supervisor

Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.


Sarah

Sarah Doyle

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.


Amie

Amie Lockey

Job Title: Support Supervisor

Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.


Frequently Asked Questions about Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

What Type of Services does Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham offer?

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham offers Home Care.

How many Carers does Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham employ?

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham employs 79 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to verify any information. View our terms and conditions. Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Platinum Service – more info.