Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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9.7 96 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

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Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Brian Kenny (Care Manager)

Funding & Fees Guide for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Prices

  • Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (96)

Total of 96, showing 41-60
9.7

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 96 reviews.

Overall Experience

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Date Published

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Review from J T (Husband of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the way the care for my wife is applied.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to review our service. We are glad you are happy with the care provided.


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Review from Amanda R (Daughter of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having numerous care providers for my Father, I can honestly say ‘Bluebird Care’ is the best by far! I have found Bluebird Care to be a very professional company, all their carers are very polite, punctual, efficient, and provide an outstanding level of care. In addition to the performance of
the care package, they engage in stimulating conversations with my Father, including his decision making and maintain his independence. I feel they are absolutely a first-class service.

Reply from Jayne Graham, Owner at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

We really appreciate your lovely review. The team who visit your Father are very fond of him and will be delighted to hear you value their high standard of care. It is a pleasure to look after him. Thank you.


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Review from D J (Daughter of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service that was put in place boost mums confidence and gave her companionship in addition to myself and my family.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to send your review, your feedback is very valuable.


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Review from L B (Wife of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional service. Visited to get background information due to condition of clients likes and familiarity. This care provider has gone above and beyond providing the same carers.
Punctual and caring staff have made for a very enjoyable and minimal stress transition. I would recommend 100%

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review. I am extremely pleased that we are surpassing your expectations.


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Review from Gill K (Daughter-in-law of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have tried other care providers and found Bluebird to be by far the best. Their reaction to our request for additional days and care duties have been so supportive to both my mother-in-law and our family I am very impressed. They have been extremely helpful and understanding in winning my mother-in-laws
acceptance of the care she needs which has had a huge beneficial effect on her health and well-being. I highly recommend them.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to send this excellent review. We are pleased to hear that the standard of care is exceeding your past experience with other providers and that your mother-in-law is happy.


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Review from Peter A (Son-in-law of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (North Tyneside) provides care services to my Mother-in-Law for one hour per day, 5 days per week. They arrive around tea time to make a hot meal, do some dishes, tidy the kitchen, empty bins and most importantly to ensure that she takes her medication with the evening meal. They also
spend time chatting about family and other topics which helps break up the daily routine. This service is enabling my Mother-in-Law to remain in her apartment within a sheltered environment rather than have to move into a care home. The carers are very reliable and have not failed to arrive since the service commenced in December 2020 and there is good flexibility should we need to arrange an extra visit or two over weekends when we cannot attend ourselves.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your excellent review. Our aim is to provide the best quality care possible and it appears we are achieving that.


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Review from B N (Partner of Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are always friendly, efficient and treat the cline with total dignity. They also keep me informed of any problems (i.e skin integrity) Well recommended.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review, I am glad you are happy with the service we provide.


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Review from D F (Client) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care North Tyneside provide a very friendly and efficient service. I've always found that they are obliging and very kind and prompt.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your superb review, we always aim to give high-quality care to all our customers.


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Review from Andy B (Son of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service was tailored to my mum's requirements and has been actively reviewed and modified. I understand that additional service offerings are available and can be introduced. Staff are trained, have PPE and are friendly and trustworthy. Supervisory/management team are approachable and helpful. It
has been important for me to talk to experienced professionals. They have listened and understand the challenges. I regularly use the mobile app to read carer notes and tune into my mum's needs. I look forward to continued help and support.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write such a lovely review. I’m glad we are meeting your expectations by providing high quality care.


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Review from Norman M (Husband of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a client, my wife has received excellent care from both carers who have attended to her needs. They are both a credit to the profession and their employer. We would recommend your service without hesitation.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, I will pass your comments on to the care assistants.


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Review from Anna (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient service, caring and professional. Good communication with client and family when needed. I feel confident that my father is cared for and treated well and with respect at all times which in turn helps me too. My father speaks highly of all of the carers and although he is still independent
in that he can do most things for himself, it is the fact of knowing there are carers helping him maintain his independence whilst also providing a good level of care that makes my father and I feel grateful for the service.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to give us such an excellent review we appreciate the feedback very much.


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Review from Stephen (Nephew of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided daily care for my Aunt since the Autumn of 2019, with which as a family we are 100% satisfied. Especially given the difficulties created by the on-going health crisis. Without this support my Aunt would be unable to continue living in her own home; something which she is determined
to do.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, helping people stay independent whilst delivering high-quality care is our main aim.


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Review from Yvette C (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really pleased with the help she receives from Bluebird Care.
I have noticed they are always on time to assist my mum. They arrive early in the day but the carers are so upbeat and chat away while they help her.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review, it is good to hear that you are happy with the service we are providing.


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Review from L C (Wife of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has early-onset dementia and I required some extra help caring for him. I asked friends for recommendations. Everyone spoke very highly of Bluebird Care.
We have now had the carers for a month and we are both extremely happy with their service. They are punctual, thoughtful, kind, considerate
and professional. We are kept fully informed and up to date with any changes and they are helpful, contactable and accommodating to our requirements. I would not hesitate to recommend Bluebird Care.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review. We aim for the highest quality care possible and I am glad we are achieving it.
Julie McLellan


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Review from Lori M (Granddaughter of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel like my grandmother is being well looked after. Her home is immaculate and she enjoys the company of the carers. They keep me updated and I know that someone is taking an interest in her wellbeing.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review, I am glad to hear that you are happy with the care we provide for your grandmother.


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Review from Maria G (Daughter-in-law of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful, and they arrive on time. They report back any problems which are relayed back to us with possible solutions. We are very happy with the care provided. She sometimes makes a comment about her meals not being cooked as she would cook them but she doesn't usually tell them
beforehand how she wants them done.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, we strive to provide excellent care to all of our customers but its always good to hear that we are delivering this.


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Review from M T (Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Don't feel like carer - have become very good friends, and will do anything for me.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your kind words. We will pass the message on to the team.


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Review from Glynis C (Daughter of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with all the carers that attend to her.
She always tells me how lovely they are; that's all that matters to me.
No complaints.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much; it means a lot. We will pass your comments to our lovely care assistants.


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Review from M E (Wife of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the visits to me and my husband by the Bluebird staff. They are professional in everything they do and are well trained.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your kind words. It is good to hear the staff are maintaining high standards of care. We will pass the message to the team.


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Review from Barbara E (Daughter of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by all staff. They are professional, kind, reliable and treat my mum with care and respect.
A good relationship with the team and managers. Communication between family and the team is good, and any concerns we have are dealt with promptly. Likewise, if the staff are concerned
or Mum’s needs change, we are contacted to discuss how best to deal with the situation. This open dialogue has been hugely beneficial to Mum’s wellbeing.
Mum is 98, and Bluebird Care has played a significant role in helping her to stay in her own home.
I would have no hesitation in recommending the team.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

We are delighted to hear that we are helping to keep your Mum at home. Thank you so much for writing this lovely review, and we really appreciate the fact that you would recommend our company. We will pass the message on to the team.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director

Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.


Angus

Angus McLellan

Job Title: Company Director

Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.


Michelle

Michelle Dodds

Job Title: Operations Director

Joined: 2021

Head of Operations and Compliance.


Brian

Brian Kenny

Job Title: Registered Manager

Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.


Alison

Alison McMahon

Job Title: Deputy Manager

Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.


Sharon

Sharon Hunter

Job Title: Care Supervisor

Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.


Sarah

Sarah Doyle

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.


Amie

Amie Lockey

Job Title: Support Supervisor

Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.


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