Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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9.7 96 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

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Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Brian Kenny (Care Manager)

Funding & Fees Guide for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Prices

  • Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (96)

Total of 96, showing 61-80
9.7

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 96 reviews.

Overall Experience

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Date Published

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Review from J R (Wife of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care provided by friendly, efficient, professional, well-trained staff. Always pleasant and cheerful, nothing is too much trouble.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write such a kind review. We are delighted to hear that our lovely staff are working to such a high standard and that you are happy with our service.


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Review from A F (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care staff to be caring and supportive. They were professional and answered my queries and questions.
I was satisfied with the excellent care they provided in a friendly manner.
I would definitely recommend Bluebird Care North Tyneside.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your very complimentary review. I’m glad that you are happy with the service provided.


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Review from L H (Daughter of Client) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Bird became like friends to me, my mam and our family. They were extremely reliable and made my mam feel comfortable, happy and looked after. The girl's attention to detail with Mam was fantastic, and they went above and beyond for her and our family. I am so grateful for the care they gave Mam
in her last years, which enabled us to stay close to her in the comfort of her own home.

Reply from Deborah Mould, Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

It was a privilege to care for your mam and enable her to stay independent and so close to her family. You all felt part of our Bluebird family and we valued the years that we cared for her.


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Review from K A (Sister of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By choice, my widowed sister who has dementia lives in her own home. She is in the North East of England. Her family is in the North of Scotland and her remaining friends are too infirm to visit. Bluebird Care is now her family, providing a service that is second to none. They take her shopping once
a week, take her to appointments, clean her house, and with three visits a day she never spends a day on her own. They liaise with the GP and other professionals dealing with her health needs. All staff is well trained, patient, caring, and helpful. They provide excellent monitoring and feedback, giving me peace of mind.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your lovely review. We are very happy to hear that you feel confident that we are providing excellent care for your sister.


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Review from J D (Husband of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of Bluebird Care Durham North are very capable and considerate to clients and staff. Care is taken in selecting carers, training them and ensuring they give top quality service and display a high quality of empathy to their client.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your kind review. We work very hard to maintain a high standard of service for our clients so it is lovely to see that you are happy with all elements of the care we give.


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Review from J G (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism and standard of care provided for exceeds expectations. The lovely people of Bluebird Care Durham North, are prompt, professional, reliable, considerate, caring individuals who provide the highest standard of care to my mum.

Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your lovely review. It is greatly appreciated and we will pass your comments on to the girls.


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Review from P N (Client) assisted by family/friend published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am receiving the best care and support by all members of the team at North Tyneside, Bluebird Care. Everyone I have come into contact with at Bluebird have always been kind and considerate, good-humoured and caring. Long may it continue.

Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review I am very glad that you are happy with the quality of care you are receiving.


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Review from Gary E (Son of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the standard of care, support and managerial back up provided. The use of the app also allows me to see my mother's care at a distance which helps give me peace of mind about the care provided. I have found the staff to be very caring and while my mother can be difficult at times with
her dementia they deal with her mood swings in a very professional manner. The carers take time to provide the best care they can in my mother's home.

Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, We always aim to provide high-quality care and your review confirms that we are achieving that quality thanks again.


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Review from F L (Client) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care from Bluebird Care.

Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, we aim to keep our quality high at all times and it appears this is certainly the case.


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Review from Eileen A (Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Health has improved so appreciate help. Nice friendly staff.

Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write this review. We are pleased that you are happy with your care.


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Review from J M (Daughter of Client) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with Dad's care. Nothing is a problem. Staff are caring and most helpful.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to complete this review, I’m very glad to read that you are happy with the care we provide for your father.


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Review from S C (Daughter of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird's who visit my mum every day are so professional and efficient yet so friendly and caring. They take time to chat as they carry out their work and always ask if there is anything else they can do to assist.
We have already recommended the Bluebird service to friends and know they have
taken up our suggestion. Definitely highly recommended.

Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your excellent review, we aim to provide an excellent service and it seems we are delivering exactly that.


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Review from M C (Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers enable me to live in my own home and maintain an element of independence. They provide physical care and carry out domestic activities which I find difficult at times to complete on my own. Socially, they help me stay 'tuned-in' to the world with conversation and daily updates on the
world outside.

Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review, we are extremely glad to hear that you are happy with the service we provide.


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Review from S T (Daughter of Client) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely review carried out by the support worker who listened carefully to the concerns we had.
Very supportive and positive that issues could be addressed to everyone's satisfaction. Thank you.

Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for completing a great review for you., I'm glad to read that you rate our care as excellent.


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Review from Robin F (Son of Client) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring company. All staff very pleasant and helpful.

Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review I'm glad we are delivering the high standard of care you deserve.


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Review from S A F (Daughter-in-law of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorough, competent, caring.

Reply from Julie McLellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review. We are always glad to hear that customers are happy with our service.


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Review from L M (Niece of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is delighted with the service of Bluebird Care (North Tyneside). They are kind, caring and extremely considerate. Her main fear is that they might stop coming! Thank you, Bluebird!

Reply from Julie McLellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review. I am glad you are happy with our service.


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Review from Janet M (Daughter of Client) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Dad's care.

Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review. We are glad you are happy with the care provided for your Dad.


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Review from A D (Client) assisted by family/friend published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by dedicated people. There is always someone available at the other end of the telephone. I can thoroughly recommend this service.

Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your lovely review we are happy that you regard our service as excellent and your thoughts will be passed on to all of the team.


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Review from Gillian H (Daughter of Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely happy with the care and expertise which the carers provide. We have found that they are well trained, very caring and helpful. It gives me as a daughter a lot of help and peace of mind. Thank you.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director

Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.


Angus

Angus McLellan

Job Title: Company Director

Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.


Michelle

Michelle Dodds

Job Title: Operations Director

Joined: 2021

Head of Operations and Compliance.


Brian

Brian Kenny

Job Title: Registered Manager

Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.


Alison

Alison McMahon

Job Title: Deputy Manager

Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.


Sharon

Sharon Hunter

Job Title: Care Supervisor

Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.


Sarah

Sarah Doyle

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.


Amie

Amie Lockey

Job Title: Support Supervisor

Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.


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