Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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9.7 96 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

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Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Brian Kenny (Care Manager)

Funding & Fees Guide for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

  • Prices

  • Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (96)

Total of 96, showing 81-96
9.7

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 96 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Malcolm M (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are without exception conscientious and hard working. They are happy and humorous. I am glad to have chosen Bluebird Care (North Tyneside).

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Review from Carly F (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind and helpful.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review we are glad that you chose us and we are delivering excellent care.


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Review from M C (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care staff have been friendly and professional. Nothing has been too much trouble to make my husband feel at ease.

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review. We try very hard to keep the quality of Care high.


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Review from Margaret H (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Bluebird Care North Tyneside for three years now and have always found them kind and caring.
They always treat me with respect and are willing to do anything I ask. I enjoy having someone to talk to.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review I am very happy to hear that you are pleased with our service.


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Review from Gillian C (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my carer help me with my difficulties getting out and about and she also helps me when I'm having a mental breakdown she calms me down I am grateful for your help and support throughout.

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Review from Tony C (Client) assisted by family/friend published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All at Bluebird Care are professional, friendly, caring and personable. This is helping my recovery as I get the continuity of experienced trained carers required to help me progress

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Review from Susan J (Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care coming in has enabled me to come back home and regain my independence eventually. With the added bonus of the company, the girls provide, they are all good to talk to, being caring and friendly and we always have a laugh.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking time to write this review. I am pleased to read that you are happy with the service we provide.


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Review from Michael M (Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. All the girls are excellent and it's great they are doing things for me I can no longer do, the help is great.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your very positive review, we are glad to hear that you are happy with the service provided by Bluebird Care North Tyneside.


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Review from Mary S (Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed with the quality of the carers. All likeable and friendly, all extremely pleasant and helpful.


Office staff, always helpful. It is nice to know that in the future, help is always available in the background if I need to increase my calls.


Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review I am very pleased to hear that we are delivering high quality care that you are happy with.


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Review from Antony C (Client) assisted by family/friend published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Bluebird to be very professional, punctual, caring, positive and enthusiastic. They provide a friendly and reliable service with a high degree of dedication. Communication and flexibility has been demonstrated to a high level and we are delighted with their service.

Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write this excellent review at Bluebird Care North Tyneside we work very hard to ensure high standards of care at all times.


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Review from Joanne R (Daughter of Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are reliable, responsive and listen to requests and are valuable to my family.

Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

We are very happy to hear that our service is meeting your expectations.


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Review from G R (Husband of Client) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism of Bluebird Care is outstanding with what was promised has been delivered and more. To see my wife come out and have that sparkle in her eyes is enormous for all of us. The carers are more friends than anything. Could not fault in any way.

Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review. It makes us very happy to know that your wife is improving with the care we provide.


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Review from K R (Husband of Client) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summed up in one word "Outstanding". My wife has severe dementia at a very young age. Her needs are unique and challenging in all aspects of care, stimulation and safeguarding. From initial talks with professional approachable management Bluebird Care have gone that extra mile to provide my wife with
a dedicated team of carers, who are without doubt a credit to the company and themselves. The enthusiasm and quality of care have had a dramatic upturn effect in both our lives in this very sad and challenging time in our lives. Having had many care providers around the country in the last nine years, Bluebird have been one of a few I have cared to comment on. From the heart "thank you Bluebird Care", may you long continue.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for taking the time to write such a fantastic review. We are very proud of the service we provide and clearly it is working well for you and your wife.


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Review from Elsie H (Client) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are not condescending, they treat me like a friend, they look after all my needs and go above and beyond what is expected of them. They look out for me and make sure I have everything I need. They are punctual and I get the same carers for continuity.

Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review, we are glad you are happy with our service. Our aim is to keep the quality of care high at all times.


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Review from E S (Client) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice to know i'm not alone and can ring for help if I need it. I know all the carers and supervisors well.

Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your review we are very glad you are happy with our service.


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Review from P B (Client) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are professional, caring and most certainly friendly and a total joy to see them, make you feel normal and human. Not just a job, they become close friends that you can tell anything to and not be judged in any way. Very supportive in all ways.

Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you very much for your review. We are always pleased to receive reviews like this as we strive to keep the quality of care very high for our customers. Your comments will be passed on to the Carers


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (97 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director

Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.


Angus

Angus McLellan

Job Title: Company Director

Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.


Michelle

Michelle Dodds

Job Title: Operations Director

Joined: 2021

Head of Operations and Compliance.


Brian

Brian Kenny

Job Title: Registered Manager

Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.


Alison

Alison McMahon

Job Title: Deputy Manager

Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.


Sharon

Sharon Hunter

Job Title: Care Supervisor

Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.


Sarah

Sarah Doyle

Job Title: Care Coordinator

Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.


Amie

Amie Lockey

Job Title: Support Supervisor

Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.


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