SureCare Oxfordshire

Kim was recruited to transform our business. Kim is an experienced care manager and has worked across the country managing multiple sites. She joined SureCare to stay closer to home and was keen to get stuck into driving an agency that puts the client first. Kim was charged with ensuring compliance was excellent and her diligence and attention to detail were rewarded within her first 6 months in charge with a great CQC inspection report.

Kim's working hard to ensure all of our team makes a real difference in people's lives. One example is when she found that a family needed some additional support. Kim met with the family and spent many hours with Social Workers to release extra funding to enable vital work to be spent on their home to make it a safe place to live. Later, she gave the family the confidence to go on a day trip to the seaside by hiring a minibus and care workers and taking them on her weekend off. The children and Mother had not been out of the house together for many years. It was a memorable experience for them all.

A great example of going the extra mile and leading by example. Kim's kept our Service Users and team safe and well during the pandemic and we are really lucky to have an expert in care leading our team.

Jordan started his career working in adult social care, working for social services as a health and social care apprentice, having a very strong background within local authority and with adults with learning disabilities. He is a hands-on manager and likes being out within the field to always maintain a high level of care, and to make sure his team always feels supported.

Jordan joined us from another local care provider and has immediately identified areas of marketing to help us make a presence in the local community. Jordan is well qualified with a Level 5 in Leadership and Management within Health and Social Care.

Alice is currently on maternity leave and hoping to return in Spring 2025.

She joined us from a local agency and immediately identified areas she wanted to do things differently which has made a positive impact.

We take on packages at short notice from a variety of sources whether privately, from the NHS or from the Council's social care team and Alice leads the assessment process to ensure we have all the information we need to start the package safely. Alice draws up care plans to detail exactly what we need to do and to liaise with the family and multidisciplinary teams to ensure we start visits in a responsive, safe and caring way.

Alice is responsible for liaising with our Service Users to ensure we meet their needs and she Line Manages our Senior Care Worker team.

My first job was companionship care which I absolutely loved and knew that I wanted to stay in care from there, so then I applied to be a domiciliary carer and loved that even more, helping my clients daily made me feel so full.

When the opportunity at SureCare came up I thought that it was the perfect job for me as I am so passionate about care being delivered correctly and for our clients to be cared for and as happy and safe as they could possibly feel.

I am really enjoying this role, and have never felt so valued and appreciated in a place of work before.

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Uzie joined SureCare in 2023 and has recently been promoted to be our Compliance Officer. She is of West African descent and has a background in HR and education, she is proud to bring that same compassion and dedication to her role in our team.

In her own words:
Joining the team as a carer, supporting clients one-on-one and gaining firsthand experience in their joys and challenges while providing person-centered care, all taught me the importance of trust, empathy, consistency and commitment of going over and beyond. I know that every small gesture—be it a comforting smile or a reassuring word/touch—contributes to a person’s sense of dignity and well-being.
Now, I draw on those experiences every day to ensure that our team upholds the highest standards of safety, respect, and quality in every aspect of our service.

My journey from carer to compliance reflects my commitment to creating an environment where clients feel secure and valued, and where carers have the support and training they need to excel.
I work closely with our team to monitor and refine our practices, making sure we are always meeting or exceeding regulatory standards while preserving our values - the commitment to supporting people through all stages of life's journey.

“At Surecare, compliance isn’t just about rules—it’s about trust.”

I believe that true compliance builds confidence, allowing families to know their loved ones are in safe, capable hands.

I consider it a huge privilege to support our clients and carers through both a heart for care and a passion for quality, which helps us deliver the safe and compassionate services our clients deserve.

Karen's in charge of recruitment and she's responsible for the administration around a person joining our team from that initial chat around a role through to ensuring their training is scheduled. Karen has a vital role in ensuring we are all well looked after and have everything we need in the office

Karen looks after all our PPE and makes sure we are well stocked with a variety of infection control measures to ensure the safety of our staff and clients. It's also Karen's responsibility to work closely with all of our managers and coordinators to help them with any administration they need help with. We love having Karen in the office as she welcomes all visitors and manages our entire office administration process as well as monitoring care worker compliance.

Lasma joined us in Spring 2019 having never worked in care before. She now works for us doing an evening round as well as picking up some calls when her children are at school. Lasma's completed her Care Certificate with us and is now an experienced member of the team.

Working in care has given Lasma a real confidence boost and she loves meeting new people. Lasma is proof that you don't need any experience to be a good Carer. You just need to be kind, reliable and caring. Lasma's come a long way in her year with us and we are excited for her future in social care.

Lasma comments 'Thank you for the opportunity to give me an amazing job and to be part of the team. I love doing something different every day.'