CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.9 87 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

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Care Provided by CARE4U2DAY Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CARE4U2DAY Ltd
  • Person in charge
  • Paula Hayes (Care Director)

Funding & Fees Guide for CARE4U2DAY Ltd

  • Prices

  • Starting From: £20.67

  • On Application and by email only

CARE4U2DAY Ltd Reviews (87)

Total of 87, showing 1-20
9.9

CARE4U2DAY Ltd has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 87 reviews.

Overall Experience

  • 68
  • 18
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Date Published

87
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5
11
76

Review from B P (Husband of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers. Management quickly resolve any problems.

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Review from C L (Husband of Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carer - always attentive and very experienced and competent - on time and supportive.

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Review from H D (Daughter-in-law of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Care4u2day team is great. Nothing is too much trouble. Communication between us and the carers is first class. If there is an issue from us or the carers, we work together to sort it so my mother-in-law is always safe and well cared for.

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Review from C M (Client) published on 11 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had the experience of having my wife in care for her last months. Looked after by a particular member of staff and her team. She passed away 8 years ago.
So having reached my 91st year, I was very happy to put myself into the hands of her and her staff.

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Review from G H (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a carer every morning from Monday to Thursday (inclusive) for half an hour approx. They come between 11 AM and mid-day. The carer could be any one of a number of the staff but is always female (I would not want it otherwise). On arrival she wakes me up, logs in, gets the newspaper, prepares breakfast,
makes my bed (changes the bedding on Mondays), and asks if I need her to do anything else. On Fridays, I generally have an appointment with my local surgeon to have leg wounds and dry skin cleaned and rebandaged. So the carer comes later than usual to take me to the appointment - generally at 2 PM. Their routine activities are performed with sympathetic attention to detail and consideration of my special needs.

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Review from Lynn T (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care4U2Day is the best care company I have used for my mum, the carers are kind and supportive, patient and and always respect my mum’s dignity and wishes of both her and me as part carer to my mum. I never felt I could leave my mum in the hands of the carers but now I do which has given me back my
mum-daughter relationship instead of just being my mum’s carers and having all the responsibility. Both my mum and me love the carers and have a great rapport with them and the office.

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Review from Crystal A (Granddaughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan receives is of a high quality, staff go the extra mile to make sure that my nan is comfortable and has everything she needs. Communication is excellent from the staff to the office. I feel relieved knowing that my nan is being cared for around the clock. It takes the pressure off my
family.

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Review from Luc H (Son of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent, as are the office staff - everyone is always super responsive and very flexible around changing needs and requirements. It's always a relief to know that our father is being looked after by the team!

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Review from S F (Daughter-in-law of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so happy that my mother-in-law is looked after so well in her own home. She feels that the carer's are her friends. She talks about the girls like they are family and they always update me on shopping and her needs around the home. Thank you so much.

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Review from A M (Son of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service my father receives from Care4u2day. All the carers are attentive to Dad's needs and always respectful. Dad looks forward to the visits. My brother and I are informed immediately of any issues which may appear and so can be sorted out quickly. I would not hesitate to recommend
them.

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Review from Jenn C (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always acknowledge me alongside my husband. They are always cheerful, even at the end of the day. I never feel like they just want to get on and get out the door.

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Review from A J (Husband of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives excellent care each morning and, at 98 years old I can't help as I used to, we then manage between us for the rest of the day.

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Review from R J (Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great care and help. The girls always assist me in the shower and bathroom and do some housework each morning.

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Review from A F (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CARE4U2DAY are fantastic carers who have my wife's best interests at heart. All the carers are very helpful and friendly and treat my wife and her extended family in a kind and compassionate way. I am so thrilled that CARE4U2DAY are my wife's carers and could not recommend them highly enough as their
care is excellent.

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Review from David H (Client) assisted by family/friend published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always punctual. She is cheery, efficient and helpful in respect of any requests for assistance.
The service provided is professional and meets all my needs.
The organisation is well structured and has a very efficient way of working. They have a good communication channel with me.

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Review from Mandy B (Daughter of Client) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and compassionate and take time to talk to all family members. We feel extremely happy that CARE4U2DAY are my mum's carer, and we would highly recommend them.

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Review from J B (Daughter-in-law of Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, diligent, and invested a lot of time in setting care arrangements up. Lots of experience in handling independently-minded clients, very positive.

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Review from Graham F (Son of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live four hours away from Mum and without Care4U2DAY's caring professional and completely trustworthy carers, I would be lost to know what to do. They have looked after Mum for a number of years and may it continue.

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Review from L M (Daughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are cheerful, happy and genuinely care about my dad. Reliable and professional, we have had fabulous care from CARE4U2DAY for more than 7 years. We are lucky to be their clients and can recommend them highly.

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Review from M T (Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the service for almost four months now. A carer comes in every morning mainly to check that I am alright healthwise and they are all very good at asking me how I am as soon as they arrive. They come regularly between 8.30 am and 9.00 am. Initially, the arrangement was that they stayed
for forty-five minutes, they were very willing to do whatever small tasks I needed doing. After almost six weeks, the carer who comes most regularly advised the office staff that the work I required only took up to half an hour. This was immediately taken up by the staff, two of whom, including the manager, visited and rearranged the length of the visit.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for CARE4U2DAY Ltd is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul has over 40 years of experience in Sales and marketing, IT, Finance, as well as customer support. His focus is the company's service levels & service reputation.


My wife Paula is truly the key to everything we do, her knowledge is unquestioned, and her kindness to others.


In 2020 Paula was awarded for her service, her Lifetime Achievement Award in Health & Social Care, by Hertfordshire Community Awards


Her care team are truly the jewels in her crown, We are always on the lookout for outstanding carers to help enrich the lives of our Patients, and service Users, and in turn, we will fully support your career with us.


Since opening in 2012, we have never had one missed care visit.


Commitment comes from believing that what you are doing is right, fair, and worthwhile. Ensuring the stability and future growth of our agency can only be achieved by delivering an exceptional level of high-quality care to all of our Patients, and Service Users, every time they need our support.


Our Management team understands their roles and realise that every potential customer inquiry must be met with the appropriate level of enthusiasm, empathy, and care that everyone deserves to ensure that all of our Patients, Service Users, and family members become our ambassadors of what we believe in.


Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula is the Registered Care Manager - Care Director and joint founder, who believes in leading by example of a hands-on approach.


Paula's wealth of knowledge stems back over 50 years, being a senior manager for Harrow Social Services in Middlesex.


And still today, Paula provides a hands-on role in providing care, her knowledge and focus show high-quality leadership coming from the top. There are not many owners that still provide hands-on care anymore.


Paula is very well-known in the care industry for putting the patients and service users first and leading by example. My agency has an outstanding reputation for high-quality care in Hemel Hempstead and surrounding areas.


However, my true passion is working with our NHS Healthcare, providing support to people who require Palliative care.


Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

We have great pleasure in welcoming our youngest daughter Chloe, who joined the family business in October 2020.


Chloe brings a great amount of experience in Management and HR, from being a part of an integral leadership and management team of a global Contact Centre in her previous workplace.


Chloe has experienced over her early years, that Mum is always out helping others, and today Chloe is now following in her mum's footsteps by joining the family business as General Manager, the third highest position within the company.


Both mum & dad are excited for Chloe to join Care4u2day and the support she can provide the company and the future growth.


Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2020

QCF Level 5 Diploma in leadership for health and social care
24 Years experience in Health & Social Care


Lynne joined the company in March 2022, as our new Care Manager, taking over the day-to-day operations of the Care Agency, however, Lynne will be working alongside Paula, Paul & Chloe.


Lynne at present is undergoing a 2 year Leadership & Management degree and other business management courses.


Lynne will be undergoing system training with Chloe while learning our family values and our care charter.


Lynne will be the first point of contact on the day-to-day operations of the business.


Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

We have now the pleasure of welcoming our eldest daughter Nicky, who is now the company accounts and payroll consultant.


Nicky comes with a vast amount of knowledge working for the Telegraph at Canary Wharf in pensions and accounts, then moving on to open her own business in partnership with Arsenal football club, which is still ongoing. Nicky will be now overseeing accounting, Payroll, and pensions with Paul.


Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

We have the pleasure to welcome Lisa, who joined the company in May 2022, to oversee and undertake the role of Senior Care Administrator.


Lisa has the knowledge from having passed her QCF Level 3 diploma qualifications in Health and Social Care. Within her new role, Lisa will be visiting all our Patients and Service users to undertake the preparation of all the required documentation to meet the company standards and to support by providing hands-on care when required in emergencies.


Frequently Asked Questions about CARE4U2DAY Ltd

What Type of Services does CARE4U2DAY Ltd offer?

CARE4U2DAY Ltd offers Home Care.

How many Carers does CARE4U2DAY Ltd employ?

CARE4U2DAY Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CARE4U2DAY Ltd to verify any information. View our terms and conditions. CARE4U2DAY Ltd has a Platinum Service – more info.