CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.9 87 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

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Care Provided by CARE4U2DAY Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CARE4U2DAY Ltd
  • Person in charge
  • Paula Hayes (Care Director)

Funding & Fees Guide for CARE4U2DAY Ltd

  • Prices

  • Starting From: £20.67

  • On Application and by email only

CARE4U2DAY Ltd Reviews (87)

Total of 87, showing 21-40
9.9

CARE4U2DAY Ltd has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 87 reviews.

Overall Experience

  • 68
  • 18
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Date Published

87
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5
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76

Review from D S (Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm more than pleased with the carers and the service I get.

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Review from Dawn B (Daughter of Client) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, they have been fantastic with my dad's care and they even make sure my mum is ok as well. Very friendly and caring team. Would highly recommend CARE4U2DAY, they are reliable and punctual and always a phone call away if needed.

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Review from G H (Mother of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my son over five years was exemplary in every way.
He was always treated with dignity and kindness.
His health and well-being were always the most important thing.
His carers became his loved friends and we felt they loved him too.

Reply from Paula Hayes, Registered Manager at CARE4U2DAY Ltd

It has been an absolute pleasure to have supported and become good friends with your son, the carers really miss him and his funny wit, and he will be remembered forever.


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Review from Rita J (Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great care during my recent illness in November.

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Review from Mary E (Mother of Client) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is 23-years-old, I have looked after her all this time, then CARE4U2DAY encouraged me for some help and some rest for me. I know I made the right decision choosing CARE4U2DAY staff, and especially the manager, as we get on very well. All the carers call out hello as they enter my home.

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Review from Nicola W (Daughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been happy since working with Care4U2Day, the carers are attentive and the effort is spent getting to know Mum, what she does/doesn't enjoy and spend the time talking with her as well as caring for her.

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Review from Elizabeth L (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who come to my house are very friendly and helpful and do all what I ask of them. They arrive on time and we have a little chat.

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Review from S H (Wife of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care, staff fantastic I would recommend to anyone.

Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for your positive review which is appreciated by our employees.


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Review from Adam M (Grandson of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company is outstanding and excellent in all aspects of care given and provided. All the staff are amazing and will go out of their way to help and support the client and also the family members. We would highly recommend to any other family members or friends, looking for a fantastic care
company for themselves or for their relatives. We cannot praise them enough.

Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for taking the time to post a positive review for our Care Team. It is very much appreciated by the whole team.


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Review from Sharon M (Daughter of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company is outstanding for all the right reasons. The level of care given and provided to clients and family involved is above and beyond and excellent on all levels. Nothing is ever too much trouble for them, to help and support, from top management right through to the office staff. If you're
looking for a care company for yourself or your loved one, I cannot recommend them highly enough. What a diamond they all are. Just fantastic, couldn’t find a better company for my dad. Keep up the amazing work you all do.

Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Thank you for taking the time to publish such a positive review of our Care Team and indeed all staff. It is always appreciated but particularly so during this difficult period.


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Review from M S (Wife of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We only used CARE4U2DAY for a short while, but they responded to our needs quickly, and the carers were all extremely good and reliable. In addition, they offered good advice and support in getting improved support on equipment provisions and GP services.

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Review from Neal J (Son of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As this was the first time we had used this service, I feel it could have been better, some days they were late getting to my mother and once she was forgotten as the main person had to attend, not happy. I feel as we were new, they could have made better effort to gain future visits.

Reply from Katrina Collins, Operations Manager at CARE4U2DAY Ltd

Dear Neal, thank you for taking the time to post a review for Care4u2day Ltd. This is much appreciated. However, I am anxious that your review could be misinterpreted and would like to clarify matters. I can confirm at no time was a Care visit forgotten. Our Registered Manager specifically attended a number of Care calls for your mother as the Care package was for a short duration for respite care to help your family. With regard to your comment on timekeeping, I would ask you to note that there is a 30-minute window either side of each Care appointment in order to accommodate all eventualities for our vulnerable clients. Our records reflect that our Carers attended within the designated time frames for each Care visit. Please forward our best wishes to your mother who was hugely popular with our Care Team.


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Review from Elinor M (Friend of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has a large package of care including sleepovers. The carers are very aware of her needs and are quick to pass on any concerns. She is very anxious but reassured when the carers are there.

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Review from Stephen (Son of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at CARE4U2DAY are currently supporting mum and dad on a daily basis to an exceptionally high standard with outstanding attention to detail and respect. More importantly mum and dad are happy as their care needs have become easier, they look forward to their daily visits.

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Review from Patricia M (Niece of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful support to my Aunt at this difficult time. Attentive and sympathetic to her needs. Very accommodating to changes in circumstances, with wide range of carers supporting during the day and night.

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Review from Alison D (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is extremely thankful we found CARE4U2DAY to visit our parents on a daily basis to help with their needs. The team has been extremely responsive, caring, and reliable seven days a week. They arrive promptly and show great care and understanding of the personal help they need, as well as
ensuring their home is kept beautifully clean.

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Review from C S (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a daily visit from the CARE4U2DAY team, they cheer me, up and sometimes do the shopping and do the things I can no longer do for myself. I am ninety-nine now, and I am very dependent on my walking stick indoors.

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Review from P H (Wife of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wasn't too sure about having a care company. Things have improved and the staff are always helpful.

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Review from C H (Client) assisted by family/friend published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review from Cleo (Daughter of Client) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very positive. The carers treat my father with respect and consideration. It is very reassuring for family members to know that someone will be calling to our father daily and are keeping an eye on him and his health.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for CARE4U2DAY Ltd is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul has over 40 years of experience in Sales and marketing, IT, Finance, as well as customer support. His focus is the company's service levels & service reputation.


My wife Paula is truly the key to everything we do, her knowledge is unquestioned, and her kindness to others.


In 2020 Paula was awarded for her service, her Lifetime Achievement Award in Health & Social Care, by Hertfordshire Community Awards


Her care team are truly the jewels in her crown, We are always on the lookout for outstanding carers to help enrich the lives of our Patients, and service Users, and in turn, we will fully support your career with us.


Since opening in 2012, we have never had one missed care visit.


Commitment comes from believing that what you are doing is right, fair, and worthwhile. Ensuring the stability and future growth of our agency can only be achieved by delivering an exceptional level of high-quality care to all of our Patients, and Service Users, every time they need our support.


Our Management team understands their roles and realise that every potential customer inquiry must be met with the appropriate level of enthusiasm, empathy, and care that everyone deserves to ensure that all of our Patients, Service Users, and family members become our ambassadors of what we believe in.


Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula is the Registered Care Manager - Care Director and joint founder, who believes in leading by example of a hands-on approach.


Paula's wealth of knowledge stems back over 50 years, being a senior manager for Harrow Social Services in Middlesex.


And still today, Paula provides a hands-on role in providing care, her knowledge and focus show high-quality leadership coming from the top. There are not many owners that still provide hands-on care anymore.


Paula is very well-known in the care industry for putting the patients and service users first and leading by example. My agency has an outstanding reputation for high-quality care in Hemel Hempstead and surrounding areas.


However, my true passion is working with our NHS Healthcare, providing support to people who require Palliative care.


Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

We have great pleasure in welcoming our youngest daughter Chloe, who joined the family business in October 2020.


Chloe brings a great amount of experience in Management and HR, from being a part of an integral leadership and management team of a global Contact Centre in her previous workplace.


Chloe has experienced over her early years, that Mum is always out helping others, and today Chloe is now following in her mum's footsteps by joining the family business as General Manager, the third highest position within the company.


Both mum & dad are excited for Chloe to join Care4u2day and the support she can provide the company and the future growth.


Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2020

QCF Level 5 Diploma in leadership for health and social care
24 Years experience in Health & Social Care


Lynne joined the company in March 2022, as our new Care Manager, taking over the day-to-day operations of the Care Agency, however, Lynne will be working alongside Paula, Paul & Chloe.


Lynne at present is undergoing a 2 year Leadership & Management degree and other business management courses.


Lynne will be undergoing system training with Chloe while learning our family values and our care charter.


Lynne will be the first point of contact on the day-to-day operations of the business.


Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

We have now the pleasure of welcoming our eldest daughter Nicky, who is now the company accounts and payroll consultant.


Nicky comes with a vast amount of knowledge working for the Telegraph at Canary Wharf in pensions and accounts, then moving on to open her own business in partnership with Arsenal football club, which is still ongoing. Nicky will be now overseeing accounting, Payroll, and pensions with Paul.


Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

We have the pleasure to welcome Lisa, who joined the company in May 2022, to oversee and undertake the role of Senior Care Administrator.


Lisa has the knowledge from having passed her QCF Level 3 diploma qualifications in Health and Social Care. Within her new role, Lisa will be visiting all our Patients and Service users to undertake the preparation of all the required documentation to meet the company standards and to support by providing hands-on care when required in emergencies.


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