CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.9 87 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

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Care Provided by CARE4U2DAY Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CARE4U2DAY Ltd
  • Person in charge
  • Paula Hayes (Care Director)

Funding & Fees Guide for CARE4U2DAY Ltd

  • Prices

  • Starting From: £20.67

  • On Application and by email only

CARE4U2DAY Ltd Reviews (87)

Total of 87, showing 41-60
9.9

CARE4U2DAY Ltd has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 87 reviews.

Overall Experience

  • 68
  • 18
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Date Published

87
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5
11
76

Review from Savita Y (Sister of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be given the opportunity to provide a review for CARE4U2DAY Ltd. I live in Canada but was with my sister in Hemel Hempstead when the Owner and Staff of CARE4U2DAY were taking care of her. Upon our arrival, we were concerned that so many different staff were coming out to help during
one day to provide care. However, they did make it work as efficiently as possible. Each staff member showed up at their appointed time, helped out as much as they could within the allotted time. Their presence allowed myself and my sister who were there from Canada to spend quality time with our sister who was going through the end of life care. Each staff member was professional, friendly and extremely helpful. My entire family would like to say a great big thank you to each and every one of them for being there for us and our sister at a very difficult time for all of us. We enjoyed getting to know all of you and will never forget your kindness and your caring.

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Review from S S (Daughter of Client) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never used a care agency before, and there were so many to choose from. I was looking for a care provider that could provide the best possible care for my mum; so that mum was comfortable and we didn't have to worry about her. Thankfully CARE4U2DAY was recommended to me.


CARE4U2DAY exceeded

our expectations; they were excellent. They were honest, open, caring, authentic, genuine; they treated Mum with dignity, made Mum feel comfortable, safe and at peace in her home environment.


All members of staff always did more than they needed to; they would listen, and they all had excellent communication skills. I would highly recommend them.


Reply from Paul Hayes, Managing Director at CARE4U2DAY Ltd

It was truly an honour - Mom was loved by all of our care team, especially our registered manager.


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Review from W B (Daughter of Client) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I cannot give enough praise to the carers and senior staff of CARE4U2DAY in their support with our Father recently. Unfortunately, Dad passed away, but during the time he was looked after, we know that he looked forward to his morning and evening visits and was always very pleased to
see the ladies and gentleman who got him up and dressed each day. Also, when things began to worsen for my sister and I, we were grateful for the advice, comfort and support we received from the senior staff which helped to direct us and obtain those things that Dad needed more and more. Without CARE4U2DAY helping us, we would not have felt confident in caring for him or keeping him safe and healthy. Thank you for everything.

Reply from Paul Hayes, Managing Director at CARE4U2DAY Ltd

Thank you, we were all very honoured that you allowed us to support your father and yourselves.


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Review from O T (Daughter of Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live about 160 miles from my elderly father, who has a daily visit Monday - Friday from carers to bring him a newspaper and check he is ok. This is an enormous help to our family and provides help and reassurance to our father. The carers are always willing to help with whatever is needed, report
back any concerns promptly and are always friendly and professional. Carers have recently helped with surgery visits, again a big help to the family. The carers are all competent and we have a great confidence in them.

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Review from K G (Daughter of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her carers' visit.
They are professional, caring and treat mum with respect and dignity.

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Review from B G (Client) assisted by family/friend published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Considerate. Sensitive. Put me at my ease.

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Review from M H (Daughter of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very supportive, helpful, sensitive to needs and friendly.

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Review from C B (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite initial doubts in the early stages, those were soon dispelled and during the time experienced I have been pleasantly impressed by the attendance and care shown by the various staff who have attended to all my needs. I would not hesitate to recommend this company to anyone else in need of assistance.

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Review from C R (Daughter of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time that CARE4U2DAY looked after my mother, I found them to be extremely kind, caring, efficient and reliable. I would have no hesitation in thoroughly recommending them.

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Review from Eva B (Client) assisted by family/friend published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they are doing very well. They are all very kind and obliging. They come on time. They do what I want them to.

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Review from Karen M (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital, my mother needed to have care arrangements put in place. A decision was made early on that we seek independent care. We contacted Care4U2day who offered support and advice without any pressure. Right from the start, they were personable and helpful. We have been with them
for six months now and the carers are efficient and help Mum with what she needs. They treat her with dignity and also as a person. They are very friendly which makes their visits sociable, not just practical. My dad is also considered as they make sure he is alright too. If anybody has any concerns they will contact me. It gives me peace of mind to know that they are there and have this approach and I would highly recommend them.

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Review from Karen H (Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after and am treated with kindness and courtesy. Staff treat you very well. A great company!

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Review from Andrew B (Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company chooses its staff (carers), in my experience, extremely well.

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Review from Margaret H (Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers most helpful and friendly.

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Review from Debra B (Daughter of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this company for nearly 3 years;


Very nice, caring people.
Cover is always provided.
Great communications.
Handle father with dignity.


Would recommend.


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Review from Steven T (Nephew of Client) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy with all the carers. I have personally seen the care provided. Without exception, they have a friendly manner, they treat my aunt with respect and have excellent hygiene standards. The care home manager attends on a regular basis and has made several suggestions on improving home
safety/ comfort, i.e. better lighting, the need for new bed linen, food supplies running low, etc. These suggestions have been communicated in a pleasant and efficient manner. I feel it is a partnership, i.e. I am not lectured.


I am very `happy` that we chose this care company to help to look after my auntie.


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Review from David M (Friend of Client) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is so grateful to the owners of her agency for stepping in at short notice, when her other two agencies gave her no notice and did not return. What this agency did was just amazing, how quickly they transformed her life, she has six carers assigned to her and work as a group team. She now
has a mobility car and goes to the gym and swimming in the mornings. The change in her life, what all the ladies do for her is just amazing. My friend always says I will need to talk to the care director first and has her mobile number programmed in. Anyone looking for an outstanding agency - just go to their website, don't look around, these are the best in Hemel Hempstead.

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Review from S D (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management excellent, cheerful on all occasions and keeps clients well informed on how things are going. Always willing to listen but act with an air of caution.

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Review from C B (Son of Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. The carers turn up anytime and stay the full-time allocated. They are very supportive of mum, kind, compassionate and willing to go the extra mile. If there are any issues, we are always informed. There are a half dozen regular carers that mum sees and has got to know them, only very rarely
is someone different sent, but it is to be expected with leave and sickness etc. I would wholeheartedly recommend this agency.

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Review from Lorraine S (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, kind and encouraging. Its a massive relief and difference in having the carers support that I was so reluctant to receive. I would recommend this service is anyone.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for CARE4U2DAY Ltd is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul has over 40 years of experience in Sales and marketing, IT, Finance, as well as customer support. His focus is the company's service levels & service reputation.


My wife Paula is truly the key to everything we do, her knowledge is unquestioned, and her kindness to others.


In 2020 Paula was awarded for her service, her Lifetime Achievement Award in Health & Social Care, by Hertfordshire Community Awards


Her care team are truly the jewels in her crown, We are always on the lookout for outstanding carers to help enrich the lives of our Patients, and service Users, and in turn, we will fully support your career with us.


Since opening in 2012, we have never had one missed care visit.


Commitment comes from believing that what you are doing is right, fair, and worthwhile. Ensuring the stability and future growth of our agency can only be achieved by delivering an exceptional level of high-quality care to all of our Patients, and Service Users, every time they need our support.


Our Management team understands their roles and realise that every potential customer inquiry must be met with the appropriate level of enthusiasm, empathy, and care that everyone deserves to ensure that all of our Patients, Service Users, and family members become our ambassadors of what we believe in.


Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula is the Registered Care Manager - Care Director and joint founder, who believes in leading by example of a hands-on approach.


Paula's wealth of knowledge stems back over 50 years, being a senior manager for Harrow Social Services in Middlesex.


And still today, Paula provides a hands-on role in providing care, her knowledge and focus show high-quality leadership coming from the top. There are not many owners that still provide hands-on care anymore.


Paula is very well-known in the care industry for putting the patients and service users first and leading by example. My agency has an outstanding reputation for high-quality care in Hemel Hempstead and surrounding areas.


However, my true passion is working with our NHS Healthcare, providing support to people who require Palliative care.


Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

We have great pleasure in welcoming our youngest daughter Chloe, who joined the family business in October 2020.


Chloe brings a great amount of experience in Management and HR, from being a part of an integral leadership and management team of a global Contact Centre in her previous workplace.


Chloe has experienced over her early years, that Mum is always out helping others, and today Chloe is now following in her mum's footsteps by joining the family business as General Manager, the third highest position within the company.


Both mum & dad are excited for Chloe to join Care4u2day and the support she can provide the company and the future growth.


Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2020

QCF Level 5 Diploma in leadership for health and social care
24 Years experience in Health & Social Care


Lynne joined the company in March 2022, as our new Care Manager, taking over the day-to-day operations of the Care Agency, however, Lynne will be working alongside Paula, Paul & Chloe.


Lynne at present is undergoing a 2 year Leadership & Management degree and other business management courses.


Lynne will be undergoing system training with Chloe while learning our family values and our care charter.


Lynne will be the first point of contact on the day-to-day operations of the business.


Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

We have now the pleasure of welcoming our eldest daughter Nicky, who is now the company accounts and payroll consultant.


Nicky comes with a vast amount of knowledge working for the Telegraph at Canary Wharf in pensions and accounts, then moving on to open her own business in partnership with Arsenal football club, which is still ongoing. Nicky will be now overseeing accounting, Payroll, and pensions with Paul.


Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

We have the pleasure to welcome Lisa, who joined the company in May 2022, to oversee and undertake the role of Senior Care Administrator.


Lisa has the knowledge from having passed her QCF Level 3 diploma qualifications in Health and Social Care. Within her new role, Lisa will be visiting all our Patients and Service users to undertake the preparation of all the required documentation to meet the company standards and to support by providing hands-on care when required in emergencies.


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