CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.9 87 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

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Care Provided by CARE4U2DAY Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CARE4U2DAY Ltd
  • Person in charge
  • Paula Hayes (Care Director)

Funding & Fees Guide for CARE4U2DAY Ltd

  • Prices

  • Starting From: £20.67

  • On Application and by email only

CARE4U2DAY Ltd Reviews (87)

Total of 87, showing 61-80
9.9

CARE4U2DAY Ltd has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 87 reviews.

Overall Experience

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  • 18
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Date Published

87
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5
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Review from Margaret H (Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using CARE4U2DAY for a couple of years and I am very happy with them.
I would recommend the company to anyone who needs help.

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Review from Linda C (Wife of Client) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are wonderful and couldn't be happier. We didn't know what to expect, but couldn't have imagined the care would be as good as it is.

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Review from A G (Niece of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care plan was put in place very quickly allowing my aunt to return home from a care home.
My sister who was present when the care began, was impressed by the people who came and the way they treated our aunt.
We have been very grateful for the care our aunt has received.

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Review from G K (Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very pleasant, quick to grasp my needs.
The service was very useful in moving from care in a care home to being back in my own home.
I particularly appreciated the morning visit which included help with showering.
As I became stronger and more able, I found I was no longer in need of this
excellent service.

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Review from I K (Wife of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my husband and I are very happy with the service that CARE4U2DAY provide. All the staff have been very caring and competent.

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Review from Sian B (Daughter of Client) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed with the care and support that Dad has received. There is great communication by Care4u2day with Dad and with us, his family. All of the carers have been wonderful, very kind and patient and working hard to do their best for him. We could not have managed without their
support and Dad has improved so much since he has been at home after a long stint in hospital.

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Review from Hayley C (Friend of Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CARE4U2DAY have a great reputation and I have heard lots of recommendations to use them. Great service and support from all carers and management staff. Carers seem happy in their role which is lovely to see. There is also someone available to speak to at any time if there is an issue or questions!
Highly recommend.

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Review from Jill B (Wife of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives from the carers that Care4U2Day employs are brilliant! He has a regular male carer who listens carefully to my husband's needs and requests. The care is exceptional and he really thinks about how best to help him. All the carers, have been friendly and have been a great
support to my husband and myself. I am my husband's carer and having carers from Care4U2Day allows me to go to work. Thank you!

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Review from Freya T (Granddaughter of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents have been with CARE4U2DAY for nearly 2 years now and are very happy with there service. They have been very helpful in forming a care plan suitable for their needs. They have been quick to reply to any queries. They have a very hands-on approach. Very pleased with this agency all around.

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Review from Ben (Grandson of Client) published on 1 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to a wonderful family run company. The care, support, kindness and respect shown to my Granddad and us his family is far better than I've seen with other companies, they are fantastic. My Granddad can be hard work, they support him and nothing seems to much trouble for them, they've stayed
with him longer when needed i.e. extra time till an ambulance has arrived. All staff from top management through to the carers are absolutely brilliant with him and also support us his family, they are solely about the care of their clients and will go out of their way to support them and their families. They do not clock watch and are not just in it for the money. They are helping people to remain happy and independent in their own homes.
I have my own complex needs and if my Mum could not look after me I would not even hesitate, and would choose them to help me.
I would highly recommend this company to anyone that was looking for a great care company to support them at home
a massive thank you to all.

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Review from Gemma K (Granddaughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier that we had chosen CARE4U2DAY to take care of my beloved grandad! From the instant they took my initial call, I knew we were in very good hands, showing such great interest in what grandad was like as a person, what his interests were and background. They seemed to genuinely care
from the very beginning. I have to say that this never changed throughout their whole service.
My grandad loved every member of staff that visited him and built an amazing relationship which went beyond that of a carer and patient, they truly brightened his day. If we had problems or Grandad was in poor health, the team would always go out of their way and well beyond their duties to assist us and regularly phoned to see how he was. If we were waiting for ambulances, some of the staff would even pop in on their way home to check how he was. I honestly could not recommend them highly enough and will always be so grateful that they made the time that he had left so dignified and pleasant.

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Review from Olwyn C (Wife of Client) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely well looked after by this company at a very difficult time. They were very caring and supportive of all the family.
I would highly recommend them if you need care for a family member at home.

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Review from Gilian D (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 90 and so looked forward to seeing every member of the team who visited him twice a day, having been given a rota the week before. Towards the end of his life. He had been in hospital and was sent home when he became very poorly and bedridden in incredible pain. Care4U2Day immediately changed
his care to 2 people 3 times a day, more if needed. What I witnessed during the time I was trying to care for him with their help was so wonderful in the way of Dedication, Compassion, Gentleness, Kindness, Knowledge of patient and situations, Caring. Always going that extra mile.
Care4U2Day was selected by his granddaughter who upon inquiring about their services was asked the usual questions "What does your grandad like and what's he interested in?".
At his grand age of 90, he was able to remain independent as long as possible and the family were confident his needs were always met.
I wish there was more room here to tell you that there is so much more to Care4U2Day than expected.

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Review from Mark B (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend wholeheartedly this small company as they offer a very good standard of service - while looking after my father before he entered a care home, I found all the staff employed were caring and lovely people. If there was ever a problem, the two managers I dealt with were quick to respond
and made every effort to accommodate changes - even at short notice. I only wish my father could have remained in his home and continue to be supported by CARE4U2DAY but unfortunately, his condition did not allow for this.

Reply from Cathy Eggers, Care Manager at CARE4U2DAY Ltd

We are very happy with this review from Mark.


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Review from Denise P (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care4u2day have assisted my father for 3 years. The staff are caring and thoughtful, enabling him to do the things he could manage, and gradually increasing the care as he became frailer. They were always flexible and accommodating when we changed or cancelled calls due to hospital appointments, or
wishing to take him out. Communication was excellent, they rang us when they had concerns, and noticed issues that the Community Nurse missed! He became very fond of his carers, and looked forward to seeing them, Carers knew his likes and dislikes very well, and had endless patience as he became more repetitive and anxious, ringing if they were delayed and leaving him notes to say when they would be back. When my father first needed home care we were concerned having heard stories of missed and short visits by agencies. I am happy to say that our concerns were unfounded with Care4u2day, they never missed a call, and spent as much time as was needed with him. I would recommend them.

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Review from Frances M (Partner of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner suffered from dementia and needed assistance with every aspect of daily life. The carers and admin team at CARE4U2DAY Homecare Services were exceptional at giving me the help and support needed to care for my partner in the comfort of home. They became true friends as well as caring professionals
who did their utmost to ensure my partner's comfort and wellbeing at this very difficult time. A very big thank you again to all the team.

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Review from Robert K (Husband of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife has received has been excellent. She has not had any complaints with the way she has been treated and has always been consulted to make sure she is happy with her care.

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Review from Margaret H (Wife of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have a very compassionate relationship with my husband. I always feel relaxed when he is with them. They have all been trained and are willing to help in whatever way they can.

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Review from A H (Son of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CARE4U2DAY were simply amazing. They provided a very special and personal level of service to my mother and did everything they could to make her as comfortable and peaceful as possible. They went well beyond what we could have asked for or expected.

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Review from Doreen B (Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the CARE4U2DAY Homecare Services team always arrived at the time they were expected If held up for any reason would phone to let me know.


They were always efficient and unhurried but above all, every one of the team were always cheerful, kind and gentle. The made the last weeks of my

husband's life as happy and comfortable as possible.


I will always be grateful to them and highly recommend them to anyone needing home care.


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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for CARE4U2DAY Ltd is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul has over 40 years of experience in Sales and marketing, IT, Finance, as well as customer support. His focus is the company's service levels & service reputation.


My wife Paula is truly the key to everything we do, her knowledge is unquestioned, and her kindness to others.


In 2020 Paula was awarded for her service, her Lifetime Achievement Award in Health & Social Care, by Hertfordshire Community Awards


Her care team are truly the jewels in her crown, We are always on the lookout for outstanding carers to help enrich the lives of our Patients, and service Users, and in turn, we will fully support your career with us.


Since opening in 2012, we have never had one missed care visit.


Commitment comes from believing that what you are doing is right, fair, and worthwhile. Ensuring the stability and future growth of our agency can only be achieved by delivering an exceptional level of high-quality care to all of our Patients, and Service Users, every time they need our support.


Our Management team understands their roles and realise that every potential customer inquiry must be met with the appropriate level of enthusiasm, empathy, and care that everyone deserves to ensure that all of our Patients, Service Users, and family members become our ambassadors of what we believe in.


Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula is the Registered Care Manager - Care Director and joint founder, who believes in leading by example of a hands-on approach.


Paula's wealth of knowledge stems back over 50 years, being a senior manager for Harrow Social Services in Middlesex.


And still today, Paula provides a hands-on role in providing care, her knowledge and focus show high-quality leadership coming from the top. There are not many owners that still provide hands-on care anymore.


Paula is very well-known in the care industry for putting the patients and service users first and leading by example. My agency has an outstanding reputation for high-quality care in Hemel Hempstead and surrounding areas.


However, my true passion is working with our NHS Healthcare, providing support to people who require Palliative care.


Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

We have great pleasure in welcoming our youngest daughter Chloe, who joined the family business in October 2020.


Chloe brings a great amount of experience in Management and HR, from being a part of an integral leadership and management team of a global Contact Centre in her previous workplace.


Chloe has experienced over her early years, that Mum is always out helping others, and today Chloe is now following in her mum's footsteps by joining the family business as General Manager, the third highest position within the company.


Both mum & dad are excited for Chloe to join Care4u2day and the support she can provide the company and the future growth.


Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2020

QCF Level 5 Diploma in leadership for health and social care
24 Years experience in Health & Social Care


Lynne joined the company in March 2022, as our new Care Manager, taking over the day-to-day operations of the Care Agency, however, Lynne will be working alongside Paula, Paul & Chloe.


Lynne at present is undergoing a 2 year Leadership & Management degree and other business management courses.


Lynne will be undergoing system training with Chloe while learning our family values and our care charter.


Lynne will be the first point of contact on the day-to-day operations of the business.


Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

We have now the pleasure of welcoming our eldest daughter Nicky, who is now the company accounts and payroll consultant.


Nicky comes with a vast amount of knowledge working for the Telegraph at Canary Wharf in pensions and accounts, then moving on to open her own business in partnership with Arsenal football club, which is still ongoing. Nicky will be now overseeing accounting, Payroll, and pensions with Paul.


Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

We have the pleasure to welcome Lisa, who joined the company in May 2022, to oversee and undertake the role of Senior Care Administrator.


Lisa has the knowledge from having passed her QCF Level 3 diploma qualifications in Health and Social Care. Within her new role, Lisa will be visiting all our Patients and Service users to undertake the preparation of all the required documentation to meet the company standards and to support by providing hands-on care when required in emergencies.


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