CARE4U2DAY Ltd

575-599 Maxted Road, Hemel Hempstead HP2 7DX
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9.9 87 Reviews
  • CARE4U2DAY Ltd, Hemel Hempstead
CARE4U2DAY is a family owned home care agency, providing high-quality care to its’ clients in their own homes, in the Hemel Hempstead & Berkhamsted areas.

This is a company who believe in hands on person-centered care, focusing on promoting independence and dignity for each individual they care for.

Their philosophy is:

* All clients and their families/advocates take part in decisions about their care
* Ensuring clients understand how their care plan will be implemented and by whom
* Introducing care workers to each individual client prior to commencement of their care
* Supporting people to choose how they want to live
* Treating clients in a respectful manner
* Supporting people to keep their independence

The mission of CARE4U2DAY is to make flexible hourly care service available to people living in the local area who want to remain independent in their own homes, and who find it difficult to manage day-to-day living.

They communicate with the individual, their families and also their health professionals in order to provide the correct care package, so that people receive the care and treatment they need.

They also understand how important and critical it is to be matched with the 'right' care assistant(s), whose personality and demeanor, along with their considerable skills will meet the client's needs and wishes. They will ensure that both parties are happy, in order that a long-lasting care relationship can develop, providing continuity of care.

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Care Provided by CARE4U2DAY Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CARE4U2DAY Ltd
  • Person in charge
  • Paula Hayes (Care Director)

Funding & Fees Guide for CARE4U2DAY Ltd

  • Prices

  • Starting From: £20.67

  • On Application and by email only

CARE4U2DAY Ltd Reviews (87)

Total of 87, showing 81-87
9.9

CARE4U2DAY Ltd has a Review Score of 9.9 (9.923) out of 10, based on 11 reviews in the last 2 years. Over all time CARE4U2DAY Ltd has 87 reviews.

Overall Experience

  • 68
  • 18
  • 1
  • 0
  • 0

Date Published

87
3
5
11
76

Review from Simon R (Son of Client) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our family's hour of need when my mother who had dementia and was dying of metastatic breast cancer, CARE4U2DAY Homecare Services were our knight in shining armour.
The carers came when they said they would, provided first class care to mum as well as providing emotional support to the rest of the
family, nothing was ever too much trouble and they treated mum as if she was their own mother, we could not have asked for more.
Thank you again for being there for us all.
This was very much appreciated and I would have no hesitation in recommending CARE4U2DAY Homecare Services to anyone else looking for care and support for their loved ones.

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Review from Arturo B (Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, efficient, reliable and pleasant.
The staff arrived promptly and attended with care to my needs and were very willing to be helpful.
If they were late, they would advise us by telephoning.

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Review from Juliet C (Daughter of Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father fell when he was in his early 90's, broke his hip and had to stay in a hospital for quite a few weeks.
He was not allowed home, even though it was a retirement village unless he had help. That's where Care4U2day stepped in.
The staff were amazing, helped with all his daily needs, cooked
for him, put his washing on etc.
They enabled him to stay in his own home with all the things he loved. As he became frailer, so they upped a number of times they went in. They always contacted us if they were worried or unsure about him, and liaised with us if he needed extra help.
He became friends with them and often would regale us with stories of their lives.
Towards the end, much to my everlasting regret, none of the family got to him in time, but he was not alone, his lovely carer put her life on hold that night and stayed to see him on his final journey.
The company are amazing. I can only hope there are people like them around when I need help!

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Review from Jean Sylvia P (Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used the services of Care4UToday intermittently over the last 2 years, both in the daytime and overnight. The office staff are always friendly and welcome me back doing their best to help me often at short notice due to the variable nature of my condition. The care staff have always been polite
and friendly, willingly doing what I ask.


I have no hesitation in recommending their services.


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Review from Mike G (Son of Client) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For some time now Care4U2Day have been calling in several times during the day to make sure that my approaching 90 years young mother has taken her medication, has food and liquids and is generally okay. But that is not all they do. They take the time to sit with her and listen to her family memories
without watching the clock. My mother is wary of strangers but her carers have now become part of her family, which shows how much trust she has in them. Just the fact that they are there is reassuring to our family, especially as some of us live a long way away from the family home.


Personally, I cannot speak highly enough of Care4U2Day and would have no hesitation in recommending them to other families.


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Review from Guy P (Son of Client) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received exemplary care from the excellent staff at CARE4U2DAY, who were courteous, reliable, friendly, competent and professional. Based on my experience I highly recommend CARE4U2DAY. One thing in particular was the continuity of care; we had one principal contact and a couple of other members
of staff. I imagine it can be very different with larger agencies where one might see a new face every day. Very many thanks to our friends at CARE4U2DAY.

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Review from Vanessa T (Daughter of Client) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother was always of an exceptional standard. CARE4U2DAY made the last years of my mother's life (as she struggled with a disastrous disease) one of care, comfort and compassion. In difficult times you were always a beacon of strength and understanding.
All aspects of treatment
and home care were undertaken with skill and concern for the client's dignity, safety and holistic wellbeing.
In addition, the concerns of the whole family were considered, especially those of my father, at a most difficult time.
My mother, who could at times not respond well to care regimes, always spoke very highly and passionately about the excellence of the care she received.
You and all your staff and team have our grateful thanks, respect and admiration. Thank you always.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for CARE4U2DAY Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for CARE4U2DAY Ltd is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) ) ÷ 65 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARE4U2DAY Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Paul

Paul Hayes

Job Title: Managing Director/Joint Founder

Joined: 2010

Paul has over 40 years of experience in Sales and marketing, IT, Finance, as well as customer support. His focus is the company's service levels & service reputation.


My wife Paula is truly the key to everything we do, her knowledge is unquestioned, and her kindness to others.


In 2020 Paula was awarded for her service, her Lifetime Achievement Award in Health & Social Care, by Hertfordshire Community Awards


Her care team are truly the jewels in her crown, We are always on the lookout for outstanding carers to help enrich the lives of our Patients, and service Users, and in turn, we will fully support your career with us.


Since opening in 2012, we have never had one missed care visit.


Commitment comes from believing that what you are doing is right, fair, and worthwhile. Ensuring the stability and future growth of our agency can only be achieved by delivering an exceptional level of high-quality care to all of our Patients, and Service Users, every time they need our support.


Our Management team understands their roles and realise that every potential customer inquiry must be met with the appropriate level of enthusiasm, empathy, and care that everyone deserves to ensure that all of our Patients, Service Users, and family members become our ambassadors of what we believe in.


Paula

Paula Hayes

Job Title: Registered Care Manager-Care Director

Joined: 2010

Paula is the Registered Care Manager - Care Director and joint founder, who believes in leading by example of a hands-on approach.


Paula's wealth of knowledge stems back over 50 years, being a senior manager for Harrow Social Services in Middlesex.


And still today, Paula provides a hands-on role in providing care, her knowledge and focus show high-quality leadership coming from the top. There are not many owners that still provide hands-on care anymore.


Paula is very well-known in the care industry for putting the patients and service users first and leading by example. My agency has an outstanding reputation for high-quality care in Hemel Hempstead and surrounding areas.


However, my true passion is working with our NHS Healthcare, providing support to people who require Palliative care.


Chloe

Chloe Hayes

Job Title: General Manager/HR & Recruitment

Joined: 2020

We have great pleasure in welcoming our youngest daughter Chloe, who joined the family business in October 2020.


Chloe brings a great amount of experience in Management and HR, from being a part of an integral leadership and management team of a global Contact Centre in her previous workplace.


Chloe has experienced over her early years, that Mum is always out helping others, and today Chloe is now following in her mum's footsteps by joining the family business as General Manager, the third highest position within the company.


Both mum & dad are excited for Chloe to join Care4u2day and the support she can provide the company and the future growth.


Lynne

Lynne Hubbard

Job Title: Care Manager

Joined: 2020

QCF Level 5 Diploma in leadership for health and social care
24 Years experience in Health & Social Care


Lynne joined the company in March 2022, as our new Care Manager, taking over the day-to-day operations of the Care Agency, however, Lynne will be working alongside Paula, Paul & Chloe.


Lynne at present is undergoing a 2 year Leadership & Management degree and other business management courses.


Lynne will be undergoing system training with Chloe while learning our family values and our care charter.


Lynne will be the first point of contact on the day-to-day operations of the business.


Nicky

Nicky Campbell

Job Title: Accounts/Payroll

Joined: 2021

We have now the pleasure of welcoming our eldest daughter Nicky, who is now the company accounts and payroll consultant.


Nicky comes with a vast amount of knowledge working for the Telegraph at Canary Wharf in pensions and accounts, then moving on to open her own business in partnership with Arsenal football club, which is still ongoing. Nicky will be now overseeing accounting, Payroll, and pensions with Paul.


Lisa

Lisa B

Job Title: Senior Care Administrator

Joined: 2022

We have the pleasure to welcome Lisa, who joined the company in May 2022, to oversee and undertake the role of Senior Care Administrator.


Lisa has the knowledge from having passed her QCF Level 3 diploma qualifications in Health and Social Care. Within her new role, Lisa will be visiting all our Patients and Service users to undertake the preparation of all the required documentation to meet the company standards and to support by providing hands-on care when required in emergencies.


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