Caremark Sefton

Birkdale Business Centre, Weld Parade, Weld Road, Southport PR8 2DT
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9.4 13 Reviews
  • Caremark Sefton, Southport
Caremark Sefton aims to offers a professional but personal home care service that allows people to continue living in their own homes independently.

The compassionate and skilled team go above and beyond to ensure that people who need support can still live their life the way they want. Services range from help with daily domestic tasks and personal care to 24-hour live-in care and companionship.

Based in Birkdale, services are available to people throughout Southport.

Whatever the client's requirements, Caremark Sefton can deliver a high quality service carried out by qualified and well-trained care workers. They offer continuity of care with a regular team of friendly staff.

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Care Provided by Caremark Sefton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ruth Pye (Registered Manager)
  • Admission Criteria
    • Minimum of 3.5 hours each week

Funding & Fees Guide for Caremark Sefton

  • Prices

  • Prices are fixed for all services starting at £19.00 for 30 minute visit.

Caremark Sefton Reviews (13)

9.4

Caremark Sefton has a Review Score of 9.4 (9.394) out of 10, based on 6 reviews in the last 2 years. Over all time Caremark Sefton has 13 reviews.

Overall Experience

  • 10
  • 3
  • 0
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Date Published

13
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7

Review from Eileen C (Client) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are absolutely lovely. All are so caring and very friendly. Their visits are the highlight of my day. Thank you so much.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for the lovely review, we are so pleased you enjoy the visits.


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Review from B T (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care I receive from my carers. I recommend your service to my friends.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for your lovely response. It's great to hear that you are pleased with the service Caremark (Sefton) has provided you with. Thank you from all the team.


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Review from P L (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a user, I have been very pleased with all care and continuation I have received.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Many thanks for your kind words; it's our pleasure and privilege to be a small part of your life.


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Review from Joan M (Daughter of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for more friendly and caring people to look after my dad because I know they care. They were there for all of us right up to the end of his life.
I have recommended them to lots of friends and family

Reply from Ruth Pye, Registered Manager at Caremark Sefton

This means so much, thank you for taking the time and sharing this feedback. It was our pleasure to support you all, thank you for being such a help throughout, we could not have done it without you. Thank you for your trust in Caremark Sefton.


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Review from Joanne F (Daughter of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved to Caremark (Sefton) from another company, we couldn’t be happier. All the carers are lovely!
They are reliable, stay the duration of time booked and do many tasks while there.
They definitely have Dad's best interests at heart and raise any health or welfare concerns immediately.
The
office manager is very helpful and always only a text away if needed.
We have used Caremark (Sefton) for many years now and highly recommend them.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you very much, reviews like this always make our day and we'll make sure to pass on your lovely feedback to the Carers involved!


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Review from Alan W (Son of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Caremark (Sefton) for well over a year and always had a wonderful service from the super team there. They’re always so friendly and responsive and they made a real effort to befriend my mum and brighten her day.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you so much Alan, knowing that we are making a difference is the reason we do this job, so really appreciate your lovely feedback.


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Review from Debbie C (Daughter-in-law of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect. Thank you for looking after my parents in law so very well!

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Wow thank you so much for the 5-star review - it is hugely appreciated!


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Review from Doreen P (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The same carers came each time and went above and beyond.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for taking the time to review our service. We pride ourselves on our consistency of care and our team so your words are hugely appreciated.


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Review from Sally H (Daughter of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the time that I had Caremark (Sefton) look after my 91-year-old mother, I found the staff very caring and compassionate, being patient with her and truly caring about her. She recovered, but would like the staff back to look after her! On first name terms, she thinks of them as friends so
if we ever have to have anyone to be with her again we definitely would have Caremark (Sefton) to look after her.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you very much for your kind words Sally, your mum was a pleasure to support.


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Review from Mary B (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely, without exception. Very helpful, kind and caring. If I could afford it I would have a carer every day!
The only comment I would make is that I believe that all carers should be given driving times between their clients' appointment.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for your kind words; we appreciate that the travel time is not always sufficient and hope that we can improve on this.


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Review from E H (Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely satisfied with the staff and their care.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for taking the time to leave this review, we appreciate your feedback and I will pass this on to the team.


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Review from Tracey W (Daughter of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Sefton) provided support with community access for my mother. The company were prompt and informative from the very start. All of the staff were polite, professional and very compassionate. Staff engaged with my mother and increased her confidence, they were also very flexible with my mothers
needs on any given day and would adapt to help her as much as possible. I cannot fault the company or their staff, they have exceeded all expectations. I cannot recommend them enough.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you so much for your kind words Tracey
We are very pleased to see the feedback received from your end.
Caremark Sefton really appreciates you taking the time out to share your experience with us.


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Review from Kate (Friend of Client) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Caremark (Sefton) staff have provided a live-in service to my friend, who has advanced dementia. They assigned consistent and compassionate carers who all got to know my friend well and worked hard to ensure her needs and wishes were met, even when it was very difficult for her to communicate them
because of her condition. Her regular carers were all wonderful, and the office was also supportive and responsive, often reacting to unusual requests at very short notice.
When it became impossible for my friend to remain at home, her carers wrote such detailed notes for the team at her residential home that it made the transition much easier for my friend than we all feared it may be.

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Current Review Score: 9.4 (9.394)

Overview of Review Score

The Review Score of 9.4 (9.394) out of 10 for Caremark Sefton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Caremark Sefton is calculated as follows: ( (27 Excellents x 5) + (7 Goods x 4) ) ÷ 34 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Sefton is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Ruth

Ruth Pye

Job Title: Registered Manager

Joined: 2017

I have been in Social Care for over 20 years and have worked in complex care and Home care for the majority of this time. I manage the operational side of the service we provide and ensure that we meet all of our regulatory requirements. I believe in excellent standards of customer care and high-quality service, providing good consistent care within our community are high in my priorities I bring a positive approach to my role and passionately believe in the training and development of the team to inspire the possible leaders of the future.


David

David Richards

Job Title: Managing Director

Joined: 2010

I have lived in Southport all of my life. Previously I was a Director of a printing company and to this day no one can understand how I moved from the world of print to the care sector(!). I have a passion for care and I am totally committed to delivering the highest quality of care and support to all of the adults and children that we support in their own homes.


Ellis

Ellis Williams

Job Title: Field Care Supervisor

Joined: 2019

Ellis has been with Caremark Sefton as a Care and Support Worker for the past two years during where she proved herself as a competent and skilful home care provider. That, coupled with her enthusiasm, dedication and hard work, led her to the promotion to Field Care Supervisor role.


Alison

Alison Wilkinson

Job Title: Field Care Supervisor

Joined: 2018

Sam joined Caremark Sefton as a Care and Support worker and quickly stood out as one of the rare kind that have a naturally caring nature combined with leadership skills and a desire to help others succeed. She was quickly encouraged to step up into a more senior role as a Senior Care and Support worker and recently into the field care supervisor and has thrived in the position.
Sam combines her role with her studies in Health and Social Care through Caremark Sefton and with her positive attitude and smile she shares the vision and passion for the care industry.


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Alex Roberts

Job Title: Field Care Supervisor

Joined: 2019

Alex joined Caremark as a Care and support worker within our specialist mental health team and quickly showed her compassion, enthusiasm and leadership skills so was encouraged to step into the Field Care supervisor role. Providing high-quality support to those with mental health issues is close to Alex's heart and this is clear in the way Alex promotes the independence of our clients.


Natalie

Natalie Birch

Job Title: Care Co-ordinator

Joined: 2019

I joined Caremark Sefton in October 2019 as a Care and Support Worker, the position of Care Co-ordinator became available in December and as I had previous office experience I applied for the role and was successful! I enjoy the diversity that comes with the role and the working environment is supportive and positive.


Ros

Ros Richards

Job Title: Training Manager

Joined: 2015

I have a degree in Food Technology and I taught this subject in a number of schools across Merseyside. Having initially been a Care & Support Worker for Caremark Sefton I was appointed Training Manager in October 2015 where the skills I gained as a Teacher are utilised, having knowledge of the Care and Support Worker role also gives me a great understanding of how we practice and teach.


Frequently Asked Questions about Caremark Sefton

What Type of Services does Caremark Sefton offer?

Caremark Sefton offers Home Care.

How many Carers does Caremark Sefton employ?

Caremark Sefton employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Sefton to verify any information. View our terms and conditions. Caremark Sefton has a Platinum Service – more info.