Home Instead (Basildon)

Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.8 81 Reviews
  • Home Instead (Basildon), Basildon
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer companionship, home help and personal care and live in care, and specialise in a wide range of more complex needs such as Alzheimer's, Parkinson's and other dementias.

Along with their Care professionals, they take great pride in delivering quality care within the home, preventing the need for relocation, at the same time as ensuring clients feel their dignity and privacy is respected. Calls are a minimum of one hour which is very important for the quality of care provided.

All Care professionals have outstanding training including specialist training in Parkinson's, End of Life Care and Dementia.

All their clients have a wellbeing check on every call to ensure continuity of their care.

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Care Provided by Home Instead (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Knight (Registered Care Manager)

Funding & Fees Guide for Home Instead (Basildon)

  • Prices

  • Companionship, Personal Care, Home Help £33.00-£35.00 per hour

  • Live In Care POA

Home Instead (Basildon) Reviews (81)

Total of 81, showing 1-20
9.8

Home Instead (Basildon) has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Basildon) has 81 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's carers are good, polite and caring. We sometimes have problems with the arrangements for her care visits due to staffing difficulties. But most of the time her visits are at the preferred time.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your feedback. We're really pleased to hear that your mother's carers are providing a kind and caring service - that means a great deal to us. We understand how important consistency is, and while staffing challenges can occasionally affect visit times, we're always working hard to ensure continuity and meet preferred timings wherever possible. Your understanding and support are truly appreciated.


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Review from Suzanne C (Daughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had Home Instead carers come in daily for 9 months. The carers have been kind, thoughtful, patient and very caring towards Mum who is diagnosed with Alzheimer's disease. She has come to know her main carers very well and always enjoys talking to them during service.
Like any service it hasn't
always been smooth running, particularly in the winter when staff sickness happens, however, this has usually been resolved by office staff communicating with myself in a timely manner. Liaising with office staff is easy and queries answered promptly. Overall a very good service is provided. Thank you Home Instead.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's so wonderful to hear that your Mum has been receiving such thoughtful and compassionate care from the Home Instead Care Professionals. It sounds like they've really made a positive impact in her daily life, especially considering the challenges that come with Alzheimer's disease. It's also great to hear that, despite the occasional hiccup during the winter months, the office staff has been responsive and communicative. The fact that the service has remained overall very good speaks volumes about the team's dedication. Thank you for sharing your experience, and we appreciate your kind words.


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Review from Peter J (Son of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. Mum really enjoys the company and it's great that they help with things that she either might struggle to do, or forget to and that I know that someone is there to check on her, when I'm not able to.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words! We're thrilled to hear that your mum enjoys the company and that our services help with things she may need support with. It's great to know that we can be there for her and give you peace of mind when you can't be around. We truly appreciate your trust in us and look forward to continuing to provide excellent care!


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Review from Paula S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents report carers to be friendly and chatty, also have engaged my dad well and included mum in things which is crucial to building trust as the first time accepting carers into their home.
Dad has dementia and as such is confused but has accepted the carers to talk to.

Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)

Thank you for the positive feedback. We are glad we were able to support your dad and engage your mum with the visits.


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Review from Alexandra K (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my parents for almost a year, providing my dad with much needed respite as my mum has Alzheimer's and Vascular dementia. My parents have built a really good relationship with the carer and my mum considers her a very good friend, which is lovely and means we do not
have to worry about mum and dad, and can go out with peace of mind. The service is reliable, supportive and essential for us and we couldn't be without it now. I am so grateful to the team.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.


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Review from K T (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started caring for my parents at the beginning of the year. I honestly don't know what we would have done as a family without them over this past year.
Both parents have had their health challenges including a broken ankle, broken hip with mixed dementia in the mix. The carers, office
support and manager have been a constant, reliable support throughout this time. Always capable and totally professional in their approach. I feel that they go above and beyond and I will be forever grateful to them. Just knowing that they are going in to visit on a daily basis means that we have that additional peace of mind which has made such a difference especially with our own pressures of work and family commitments. Keep doing what you are doing as you are a fantastic team.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.


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Review from Graham L (Son of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my mum over four days a week, since the beginning of September. The care professionals who have assisted Mum have been brilliant! They have certainly made a difference to the quality of her life and of course, they have been invaluable in regards to easing the
pressure and stresses felt by my sister and myself, when due to work and our own family commitments, we've been unable to be there for Mum during the days mentioned. They provided a wonderful service, thank you so much.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family member.


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Review from Pamela S (Daughter-in-law of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home carers are in on the most part very caring and attentive, possibly some more training for some new staff until they adapt to the client, not sure if one shadowing is always sufficient. But overall the carers are excellent.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive feedback, we have taken this on board and have implemented more shadows for new carers. We will let the care team know that they are doing an excellent job.


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Review from S M (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a brain haemorrhage, my mum was unrecognisable. Her personality had completely changed. She was angry, and irrational and suffered from severe anxiety. We tried other care companies with no success until we found Home Instead. Finally, a care company who stay the full-time; who build
relationships and have patience. They've been really flexible and we're so grateful.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's gratifying to receive your positive feedback, and I'm delighted to know that our care team is delivering the necessary support to your family member.


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Review from Terry L (Son of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my mother for just over a year. In that time, she has received excellent service. All the carers that have visited have been kind, considerate, helpful and able to accommodate any requests my mother makes or any changes we have need to make to the care plan,
including adding and removing medication. Also, all the office staff I have dealt with have been very helpful, keeping me informed if there have been any changes to Mum's care (e.g. change of carer due to sickness etc). All in all, I am very pleased with the service provided by Home Instead.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive review. It's a pleasure to know that Home Instead is meeting the needs of your relative and that you have been satisfied with the service we provide.


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Review from Ruth G (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers to be extremely professional yet friendly and approachable. The service they provide my Dad is excellent, nothing is too much for them, communication is brilliant and I am so grateful to everyone in the team for their help. Would highly recommend it to anyone looking for
a carer.

Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)

Thank you for your positive review. We are glad we are fulfilling our duty of care to your relative.


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Review from S I (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are always on time, and friendly and complete my service efficiently and with everything as it should be. They listen to my needs. I am happy with the care I receive and would recommend Home Instead to anyone looking for care.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive review. It's always good to hear when a client is happy with the service we provide.


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Review from Brian D (Nephew of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first interaction with Home Instead, I have been reassured about their care and commitment to all their clients. I had several calls with the manager who answered messages and emails at all times of the day, showing me that she cared for her clients not only during office times but 24/7.
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were some hiccups at the start but Home Instead work as a team and together they sorted the problems out efficiently and effectively.
My aunt is their client and she soon formed a lovely relationship with all her carers and seeing her happy and talk about them reassured me I had made the right decision.
I have no hesitation in recommending Home Instead, they have been nothing but perfect and when I have been in need of help they have also been there for me and provided solutions to the issues that have arisen.
The manager can be proud of all her team, they have certainly transformed my aunt's life and I am truly grateful to them all.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive review. It's always good to hear when a client and family are happy with the service we provide. We are glad we have had a positive impact on your aunt's life.


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Review from Simon I (Son of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided care for my dad for greater than 12 months.
All staff are amazing, very helpful, and respond quickly to enquiries. The care staff that visit my dad are all really good and always complete what’s required. I would recommend them to anyone who is looking for care services
for themselves or a relative. They also have a well-organised back office team and the manager acts quickly on requests. In a difficult time for my dad, they have all certainly really helped. Thank you.

Reply from Jenny Knight at Home Instead (Basildon)

Thank you for your positive review. It's always good to hear when a client and family are happy with the service we provide.


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Review from P C (Husband of Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care company that provide care for my wife. Timekeeping is very good with occasionally prearranged changes that I can accept. The staff in the office are always prepared to help with any enquiry and the carers who attend my wife are very helpful, patient, reassuring and competent.
My wife trusts the carers fully and is very pleased with the way they look after her.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive review. It is always great to hear when a client or relative are happy with our services we provide.


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Review from B L (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because I had a fall, I needed help quickly. Home Instead had a person here in three days. They never send anyone you haven't been introduced to. They arrive on time (traffic permitting) and stay the full-time. They are always cheerful and no situation seems to worry them. Ready to chat. Make a good
cup of tea using leaves.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your response. It is always good to know a client is happy with the service they are receiving.


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Review from Rowena H (Niece of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt lives alone and the family live over 200 miles away, so decided to put a companion service in place in May 2022. Best decision we took. Home Instead offers a very professional and emphatic, bespoke service for their clients. Aunty was ideally matched to a care provider and is always introduced
to any new staff. We are extremely pleased with the care Aunt receives and the staff are very caring and we feel go above and beyond in caring for our aunt. We have noticed a marked improvement with not only her health and hygiene but her well-being. She particularly enjoys the days out to the garden and shopping centres.
The app is just brilliant, as living so far away we can log in and see a concise report of the service provided.
It's a big relief for us as a family, as we know Aunt is receiving kindness, care and stimulation. Thank you all so very much.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your lovely words. It is always good to know we have made an improvement in someone's wellbeing and will continue to do so.
I will pass your comments on to the care professionals who visit your aunt, they will be much appreciated.


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Review from S J (Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caregivers are mostly pleasant and friendly but I get cross when a cup, dish or plate is not on the draining board that I can reach when I'm on my own. Also when caregivers throw something away they sometimes don't tell me or ask me if they can.

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Review from T J (Niece of Client) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service both at the management level and at the caregivers level. Easy, approachable and accommodating office staff. The caregivers are well trained, kind, helpful and respectful of the client's dignity. Two members of staff in particular are absolute stars.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your positive review. It is always good to hear when a client is happy with the service we provide.


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Review from L B (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly caregivers and staff at Home Instead Basildon have been a pleasure to deal with. They have supported both us a family and our mum who has been receiving care as she progresses through the stages of Alzheimer's. In particular, thank you to the staff.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your review. It is always good to hear a client and/or family are happy with the service we have provided.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Basildon) is calculated as follows: ( (68 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Jenny

Jenny Knight

Job Title: Registered Care Manager

Joined: 2015

My name is Jenny I am the Registered Care Manager for Home Instead Basildon.


I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.


I am completing my level 5 Diploma in Leadership for Health and Social Care.


I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.


I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.


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Deborah Streetly

Job Title: Owner

Joined: 2020

My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.


It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.


Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'


Frequently Asked Questions about Home Instead (Basildon)

What Type of Services does Home Instead (Basildon) offer?

Home Instead (Basildon) offers Home Care.

How many Carers does Home Instead (Basildon) employ?

Home Instead (Basildon) employs 464 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Basildon) to verify any information. View our terms and conditions. Home Instead (Basildon) has an Enhanced Service – more info.