Companionship, Personal Care, Home Help £31.00-£33.00 per hour
Live In Care POA
Home Instead (Basildon) has a Review Score of 9.8 (9.803) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Basildon) has 79 reviews.
Review from Peter J (Son of Client) published on 31 March 2025
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words! We're thrilled to hear that your mum enjoys the company and that our services help with things she may need support with. It's great to know that we can be there for her and give you peace of mind when you can't be around. We truly appreciate your trust in us and look forward to continuing to provide excellent care!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paula S (Daughter of Client) published on 17 March 2025
Submitted via Website •
Report
Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)
Thank you for the positive feedback. We are glad we were able to support your dad and engage your mum with the visits.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alexandra K (Daughter of Client) published on 7 February 2025
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K T (Daughter of Client) published on 9 January 2025
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family members.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Graham L (Son of Client) published on 18 December 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
It's gratifying to receive your positive feedback and I'm delighted to know that our care team is delivering the necessary support to your family member.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pamela S (Daughter-in-law of Client) published on 20 November 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive feedback, we have taken this on board and have implemented more shadows for new carers. We will let the care team know that they are doing an excellent job.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S M (Daughter of Client) published on 25 July 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
It's gratifying to receive your positive feedback, and I'm delighted to know that our care team is delivering the necessary support to your family member.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Terry L (Son of Client) published on 11 July 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive review. It's a pleasure to know that Home Instead is meeting the needs of your relative and that you have been satisfied with the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ruth G (Daughter of Client) published on 8 July 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)
Thank you for your positive review. We are glad we are fulfilling our duty of care to your relative.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S I (Client) published on 31 May 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive review. It's always good to hear when a client is happy with the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brian D (Nephew of Client) published on 29 May 2024
Submitted via Website •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive review. It's always good to hear when a client and family are happy with the service we provide. We are glad we have had a positive impact on your aunt's life.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon I (Son of Client) published on 20 May 2024
Submitted via Website •
Report
Reply from Jenny Knight at Home Instead (Basildon)
Thank you for your positive review. It's always good to hear when a client and family are happy with the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P C (Husband of Client) published on 15 February 2024
Submitted via Postal Card •
Report
Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive review. It is always great to hear when a client or relative are happy with our services we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B L (Client) published on 11 January 2023
Submitted via Postal Card •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your response. It is always good to know a client is happy with the service they are receiving.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rowena H (Niece of Client) published on 7 December 2022
Submitted via Website •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your lovely words. It is always good to know we have made an improvement in someone's wellbeing and will continue to do so.
I will pass your comments on to the care professionals who visit your aunt, they will be much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S J (Client) published on 12 September 2022
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T J (Niece of Client) published on 22 July 2022
Submitted via Postal Card •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your positive review. It is always good to hear when a client is happy with the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B (Daughter of Client) published on 15 July 2022
Submitted via Website •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your review. It is always good to hear a client and/or family are happy with the service we have provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Client) published on 11 July 2022
Submitted via Postal Card •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words, I will pass these on to your Care Pro.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Neil G (Son of Client) published on 5 July 2022
Submitted via Postal Card •
Report
Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your response. It is good to hear you are happy with the service we provide and will continue to provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.803) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Home Instead (Basildon) is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) ) ÷ 76 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Registered Care Manager
Joined: 2015
My name is Jenny I am the Registered Care Manager for Home Instead Basildon.
I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.
I am completing my level 5 Diploma in Leadership for Health and Social Care.
I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.
I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.
Job Title: Owner
Joined: 2020
My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.
It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.
Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Basildon) to verify any information. View our terms and conditions. Home Instead (Basildon) has an Enhanced Service – more info.