Companionship, Personal Care, Home Help £31.00-£33.00 per hour
Live In Care POA
Home Instead (Basildon) has a Review Score of 9.8 (9.803) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Basildon) has 79 reviews.
Review from D M (Husband of Client) published on 5 July 2022
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your comments and kind words. The care pro you have referred to will be very happy to hear your words.
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Treated with Dignity
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Review from C W (Daughter of Client) published on 5 July 2022
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your wonderful comments. It is always good to hear when a client/family are happy with the service which is being provided.
Your lovely words will be passed on to all staff to see.
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Review from L S (Client) published on 5 July 2022
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your response. It means a great deal to know our clients are happy with the service we provide. I will pass your kind words on to your Care Pro.
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Review from Denise H (Sister of Client) published on 1 February 2022
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your kind words, these will be passed to the Caregivers. It has been an absolute pleasure supporting your brother allowing him to stay in his own home for as long as possible.
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Treated with Dignity
Value for Money
Review from L L (Daughter of Client) published on 4 October 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
It is great to hear you are very happy with the service which is provided.
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Treated with Dignity
Value for Money
Review from Joan W (Client) assisted by family/friend published on 16 September 2021
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Review from Nicole M (Daughter of Client) published on 25 August 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words which I will pass on to Mum's caregivers. It is good to know the care provided has improved Mum's wellbeing.
Staff
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Management
Treated with Dignity
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Review from A B (Daughter of Client) published on 9 August 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your kind response it is good to know you are getting peace of mind knowing the caregivers are visiting.
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Treated with Dignity
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Review from Dorothy H (Client) assisted by family/friend published on 9 June 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so very much for your kind words which I will pass on to the caregivers.
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Management
Treated with Dignity
Value for Money
Review from Mary G (Client) published on 4 June 2021
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Review from Robert P (Husband of Client) published on 3 June 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your response it is lovely to read you are entirely satisfied the service you receive.
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Treated with Dignity
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Review from R J (Brother of Client) published on 29 April 2021
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Review from K G (Wife of Client) published on 22 March 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words it is wonderful to hear we make a difference. I will pass your comments on to the CAREGiver in question and all other staff.
Staff
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Management
Treated with Dignity
Value for Money
Review from Suzanne J (Client) published on 9 March 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for taking time to complete the review your lovely comments are appreciated and will be passed on to the CAREGiver in question.
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Review from Robert K (Son of Client) published on 17 February 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you it is so rewarding to hear how happy you are with the care mum is receiving. I will pass your lovely comments on to mum's CAREGivers.
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Review from Ruth B (Daughter of Client) published on 17 February 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words, I will pass these on to mum's CAREGivers.
Staff
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Management
Treated with Dignity
Value for Money
Review from Debbie S (Daughter of Client) published on 15 February 2021
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you for your kind words it is always good to hear how happy clients/family members are happy with the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S D (Daughter of Client) published on 4 September 2020
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Review from K W (Daughter of Client) published on 21 August 2020
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words they are greatly appreciated. I will pass your comments on to the CAREGiver in question.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W H (Daughter of Client) published on 27 January 2020
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The Review Score of 9.8 (9.803) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Home Instead (Basildon) is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) ) ÷ 76 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: Registered Care Manager
Joined: 2015
My name is Jenny I am the Registered Care Manager for Home Instead Basildon.
I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.
I am completing my level 5 Diploma in Leadership for Health and Social Care.
I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.
I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.
Job Title: Owner
Joined: 2020
My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.
It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.
Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'
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