Home Instead (Basildon)

Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.8 81 Reviews
  • Home Instead (Basildon), Basildon
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer companionship, home help and personal care and live in care, and specialise in a wide range of more complex needs such as Alzheimer's, Parkinson's and other dementias.

Along with their Care professionals, they take great pride in delivering quality care within the home, preventing the need for relocation, at the same time as ensuring clients feel their dignity and privacy is respected. Calls are a minimum of one hour which is very important for the quality of care provided.

All Care professionals have outstanding training including specialist training in Parkinson's, End of Life Care and Dementia.

All their clients have a wellbeing check on every call to ensure continuity of their care.

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Care Provided by Home Instead (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Knight (Registered Care Manager)

Funding & Fees Guide for Home Instead (Basildon)

  • Prices

  • Companionship, Personal Care, Home Help £33.00-£35.00 per hour

  • Live In Care POA

Home Instead (Basildon) Reviews (81)

Total of 81, showing 21-40
9.8

Home Instead (Basildon) has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Basildon) has 81 reviews.

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Review from J P (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant lady attends to my needs, nothing is too much trouble. I look forward to her visits.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words, I will pass these on to your Care Pro.


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Review from Neil G (Son of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my dad gets, his carer has become a good friend and nothing is too much trouble for her. The company keeps in regular contact with regular reviews on his care plan.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your response. It is good to hear you are happy with the service we provide and will continue to provide.


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Review from D M (Husband of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a client and requires constant care. She suffers from Alzheimer's disease and is confined to bed. My wife has been in the care of home instead since July 2020. During this time there have been eight carers of which two have covered over 90% of the time. Of the two, one carer, in particular,
stands out, having given over 80% of consistent care time. she has been and continues to be exceptional, in every day. It is for the care and dedication of this person, that I base my relevant choices

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your comments and kind words. The care pro you have referred to will be very happy to hear your words.


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Review from C W (Daughter of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As dad has become more and more in need of help, so our wonderful carers and the amazing team at the office have constantly stepped up to give us the help, advice and support we need. We would not have been able to go on looking after Dad in his home without Home Instead. Everybody I have ever dealt
with has been unfailingly kind, knowledgeable and helpful.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your wonderful comments. It is always good to hear when a client/family are happy with the service which is being provided.


Your lovely words will be passed on to all staff to see.


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Review from L S (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is kind, caring and always ready to help. She is thorough with her work and a mine of information when needed.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your response. It means a great deal to know our clients are happy with the service we provide. I will pass your kind words on to your Care Pro.


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Review from Denise H (Sister of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank enough the whole team at Home Instead Basildon for the wonderful service they have provided for our brother over the past year. The Caregivers have gone above and beyond to ensure that he was safe, reassured and listened to. It is with heavy hearts that we have now had to make the difficult
decision to move him into permanent care, but Home Instead’s excellent service has allowed him to stay in his own home for as long as possible. I would not hesitate to recommend their services to give families peace of mind that their loved ones are being treated with the utmost respect and care.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your kind words, these will be passed to the Caregivers. It has been an absolute pleasure supporting your brother allowing him to stay in his own home for as long as possible.


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Review from L L (Daughter of Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care received by Dad by such nice carers. It is important to Dad that the carers come at the arranged time and it's the same ladies who Dad is used to and likes.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

It is great to hear you are very happy with the service which is provided.


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Review from Joan W (Client) assisted by family/friend published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the carer's service. They are reliable and friendly.

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Review from Nicole M (Daughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has care twice a day, personal care, medication, food prep, basic home cleaning, dementia care and befriending too at times.
Mum has had this level of care for almost a year and we can clearly see improvements to Mum's health and wellbeing.
I spent the week with Mum and continued with Home Instead
care to keep continuity for Mum as I feel it helps with early-stage dementia.
There is no other care.
I have met all of Mum's carers this week and am so happy that Home Instead have such a lovely team of ladies working with Mum. I think they are brilliantly matched to Mum and now I can match a face to their daily client reports portal which is a great addition to the service. I feel content, grateful and happy reading Mum's portal at my 70-mile distance. Keep up the good work ladies, you are really appreciated!

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words which I will pass on to Mum's caregivers. It is good to know the care provided has improved Mum's wellbeing.


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Review from A B (Daughter of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Keeps Dad safe at home and gives him company and conversation. It is peace of mind for my brother and I. They picked up when he was unwell - he ended up in hospital.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your kind response it is good to know you are getting peace of mind knowing the caregivers are visiting.


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Review from Dorothy H (Client) assisted by family/friend published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, punctual, efficient service. Very nice carers, helpful and willing.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so very much for your kind words which I will pass on to the caregivers.


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Review from Mary G (Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers are very good.

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Review from Robert P (Husband of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Companionship is provided for 4 hours one day a week. We are entirely satisfied with the service and level of care provided.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your response it is lovely to read you are entirely satisfied the service you receive.


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Review from R J (Brother of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very comfortable and satisfied with the service.

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Review from K G (Wife of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been poorly since the beginning of 2021, so his ongoing care has been more of a challenge to me. Without the kindness and support of his carer our lives would have been greatly impaired. I cannot speak highly enough for the caring support that has been provided by his regular carer. She
has allowed me a little respite through this difficult time. I am extremely grateful for her daily visits which gives me comfort that my husband is continuing to receive great care. Thank you!

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words it is wonderful to hear we make a difference. I will pass your comments on to the CAREGiver in question and all other staff.


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Review from Suzanne J (Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my experience of the agency very good indeed over the past 11 months. The three days per week which I need her help for she keeps my house clean and tidy, she helps me have a shower and gets me dressed, we go shopping once in the week. She will help out when I get into difficulties on the
computer. We have discussions and laughs about things. I especially like the fact that if my regular caregiver is away the agency will send someone else. Also, I am very pleased that my caregiver just kept working through the Covid crisis.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for taking time to complete the review your lovely comments are appreciated and will be passed on to the CAREGiver in question.


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Review from Robert K (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience with Home Instead caring for my mum. The service they provide is first class. Mum has a principal carer who looks after her so well and has become an important part of her life. The other carers, who look after her on the staff members days off, are all very good
too. Mum trusts them to provide the personal care she needs. And they are exceptional in being prepared to cook her meals from scratch. They always arrive on time and are a key part of her daily routine.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you it is so rewarding to hear how happy you are with the care mum is receiving. I will pass your lovely comments on to mum's CAREGivers.


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Review from Ruth B (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with this company for approx 2 years and have found them very reliable. I like that mum has the same core of 2 carers that come each time and she gets to know them and enjoys chatting to them.
Any potential new carer is always introduced to her alongside her known carer before they come.
The ladies treat mum with total respect and brighten up her day. They do basic personal care and light housework.
I am very happy to leave mum knowing they are coming in. The office staff are very helpful if any changes need to be made and are supportive of family.
The new app is working very well and I can access it when I am away from home to check mum is ok. I would and have recommended them to anyone needing a carer to allow their family member to carry on living independently.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words, I will pass these on to mum's CAREGivers.


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Review from Debbie S (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a very proud lady and at 90 has accepted she needs help with her shower routine twice a week. Her carer has been extremely sensitive to her privacy and is very helpful and kind. The company itself has been very helpful and flexible when we have had to cancel four hospital appointments.
We
are very satisfied.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you for your kind words it is always good to hear how happy clients/family members are happy with the service we provide.


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Review from S D (Daughter of Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A thorough review carried out in a professional manner.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Basildon) is calculated as follows: ( (68 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Jenny

Jenny Knight

Job Title: Registered Care Manager

Joined: 2015

My name is Jenny I am the Registered Care Manager for Home Instead Basildon.


I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.


I am completing my level 5 Diploma in Leadership for Health and Social Care.


I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.


I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.


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Deborah Streetly

Job Title: Owner

Joined: 2020

My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.


It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.


Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Basildon) to verify any information. View our terms and conditions. Home Instead (Basildon) has an Enhanced Service – more info.