Home Instead (Basildon)

Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.8 81 Reviews
  • Home Instead (Basildon), Basildon
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer companionship, home help and personal care and live in care, and specialise in a wide range of more complex needs such as Alzheimer's, Parkinson's and other dementias.

Along with their Care professionals, they take great pride in delivering quality care within the home, preventing the need for relocation, at the same time as ensuring clients feel their dignity and privacy is respected. Calls are a minimum of one hour which is very important for the quality of care provided.

All Care professionals have outstanding training including specialist training in Parkinson's, End of Life Care and Dementia.

All their clients have a wellbeing check on every call to ensure continuity of their care.

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Care Provided by Home Instead (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Knight (Registered Care Manager)

Funding & Fees Guide for Home Instead (Basildon)

  • Prices

  • Companionship, Personal Care, Home Help £33.00-£35.00 per hour

  • Live In Care POA

Home Instead (Basildon) Reviews (81)

Total of 81, showing 41-60
9.8

Home Instead (Basildon) has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Basildon) has 81 reviews.

Overall Experience

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Review from K W (Daughter of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent, of a high professional and caring standard. The carer is extremely helpful, thoughtfully and caring, she goes beyond expectations. Provides me with confidence that my parents are receiving care from a carer who has their best interests at heart. She has built up a
very good relationship with my mother, who is the client and had Alzheimer's, and my father, who really likes and appreciates her.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words they are greatly appreciated. I will pass your comments on to the CAREGiver in question.


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Review from W H (Daughter of Client) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Homes Instead for a number of years for our Mum. All the carers are extremely good and take care of Mum. She is very happy with the girls and the fact that they are consistent, shows us that the care for Mum is very good. The girls are very reliable, and every time there is a problem
with Mum, we are kept up to date.
We would recommend them highly.

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Review from Doreen S (Daughter-in-law of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Efficient, caring, friendly, all carers.

Reply from Joanne Morrison, Customer Service Representative at Home Instead (Basildon)

Thank you for your kind words, we appreciate your comment.


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Review from Justine (Granddaughter of Client) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Basildon has provided help, care and support for my grandfather over the last year. Cannot thank them enough for the work that they do for us and how they help my grandfather.

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Review from Doris B (Daughter of Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was thorough, efficient and understanding of my mother's needs. As in the previous year, this year was the same and she covered all aspects of my mother's care plan and requirements.

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Review from A B (Daughter of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been having care sessions provided for 3 years now.
She has Alzheimer's and is profoundly deaf. It is a testament to the care provided that she is still living in her own property safe and happy.

Reply from Loraine Mayes at Home Instead (Basildon)

Thank you for your kind comments.


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Review from Paula A (Daughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead carers have been looking after my parents for the last few years. I don't know what we would have done without them. My parents have always been independent, but the carers have been brilliant. They are patient and kind and will help with anything they can. They will contact us if they
have any concerns. They have shown great kindness towards both my parents and genuinely care for them. I would not hesitate to recommend Home Instead, they go beyond the call of duty.

Reply from Joanne Morrison at Home Instead (Basildon)

Thank you for your kind review and we are delighted you are happy with the support provided by our team.


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Review from Jackie C (Daughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care has supplied care for my father since January 2018, the care they supply is of a very high standard they are totally reliable. My father has Alzheimer's and the caregivers my father has are well trained with Alzheimer's so can meet the challenge this disease can create in a
very supportive way. They also keep me informed and up to date not only are the caregivers outstanding the office staff also go out of their way to support me and my father. I call them my angels as they have made my life easier during a very difficult time. I would fully recommend them to anyone who is looking for care for their

Reply from Loraine Mayes at Home Instead (Basildon)

Thank you so much for your kind words, they will be passed on to all concerned.


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Review from A E (Daughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has always been of a high standard. All the staff are very caring and reliable.

Reply from Loraine Mayes at Home Instead (Basildon)

Thank you for your kind words.


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Review from E M (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service before for my wife and they were first class. Now I have to use the service myself and I can only give a first-class recommendation. The carers are all well trained, very willing to help and ensure all safety precautions. They are all very cheerful and courteous. I have no hesitation
in recommending their services.

Reply from Loraine Mayes at Home Instead (Basildon)

Your lovely comments are much appreciated and will be passed on to all concerned.


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Review from Sheila J (Daughter of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Basildon) has provided excellent reliable care for the past few years. The staff are friendly and dedicated. Home Instead Senior Care (Basildon) always provides carers whenever required.

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Review from Colin W (Client) assisted by family/friend published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, practical, reliable care, tailored to each customer. Always available at the end of the phone and always ready to listen and help, making suggestions to enhance care provision.

Reply from Loraine Mayes at Home Instead (Basildon)

Thank you for your kind words they are very much appreciated.


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Review from S H (Daughter of Client) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has dementia, essential tremor and mobility problems.
All the staff treat her with dignity and respect - even when she is being difficult. She is treated as a person rather than just a 'client'.
The staff in the office are always courteous and helpful - nothing is too much trouble.
I would
not hesitate to recommend Home Instead to anyone needing this service.

Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words they are very much appreciated.


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Review from Beverley S (Daughter of Client) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had cause to complain after over a year of having home carers. I go and see my dad every day and very often turn up when the carer is there and only ever find they are genuinely kind and caring to him. He is happy when they are there. Without them, his life would not be good. I cannot praise
them enough. Thank you.

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Review from K S (Daughter of Client) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Basildon) has provided excellent care for my father for over 3 years. We know which carer is coming and when they will be arriving on a daily basis. All carers go the extra mile to ensure that my father is comfortable and inform us if there are even the slightest of concerns
about his health and welfare.

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Review from Alma S (Client) assisted by family/friend published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care given by Home Instead.
All carers dealing with me are friendly, helpful and will do any 'job' I ask of them.
Nothing is too much bother.
I cannot say how grateful I am for their help.
They treat me with dignity and I never feel embarrassed when asking for help.

Reply from Loraine Mayes at Home Instead (Basildon)

Thank you for your lovely comments I will pass these on to your CAREGivers.


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Review from Jacqueline H (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly caring, professional and reliable care service. The carers have all been wonderful and through their consistent and supportive care they allow my mum to remain in her own home.
Home Instead has supported myself and my mum with a care plan which is individual to my mum's care needs and responds
immediately to any changes day or night, which brings comfort and confidence in supporting my mum.

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Review from Sue R (Daughter of Client) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a client of Home Instead Senior Care (Basildon) for nearly two years and we have been more than happy with the service provided. We have regular carers who know mum and are very good with her. The office staff are helpful, friendly and professional.

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Review from Teresa W (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service for my father. All the carers are kind, considerate and understanding ensuring my father's needs are met. We are particularly thankful to my father's main carer who demonstrates devotion and compassion above and beyond expectations. I am always kept informed of any concerns
and the carers are mindful of my requests concerning his care. I also like that the office staff are always polite and helpful when I need to make changes even at short notice. All involved are prepared to be adaptable to changing needs and demands.

Reply from Loraine Mayes, Care Manager at Home Instead (Basildon)

Thank you for your kind words I will pass this on to all concerned.


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Review from Mary W (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum and Dad is extremely good and personalised to their needs.
There is always someone at the end of the phone to discuss any problems or changes.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

We appreciate your kind words. Thank you.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Basildon) is calculated as follows: ( (68 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Jenny

Jenny Knight

Job Title: Registered Care Manager

Joined: 2015

My name is Jenny I am the Registered Care Manager for Home Instead Basildon.


I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.


I am completing my level 5 Diploma in Leadership for Health and Social Care.


I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.


I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.


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Deborah Streetly

Job Title: Owner

Joined: 2020

My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.


It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.


Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'


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