Companionship, Personal Care, Home Help £31.00-£33.00 per hour
Live In Care POA
Home Instead (Basildon) has a Review Score of 9.8 (9.803) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Basildon) has 79 reviews.
Review from Doreen S (Daughter-in-law of Client) published on 7 October 2019
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Reply from Joanne Morrison, Customer Service Representative at Home Instead (Basildon)
Thank you for your kind words, we appreciate your comment.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Justine (Granddaughter of Client) published on 27 September 2019
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doris B (Daughter of Client) published on 3 September 2019
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 18 January 2019
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Reply from Loraine Mayes at Home Instead (Basildon)
Thank you for your kind comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paula A (Daughter of Client) published on 16 January 2019
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Reply from Joanne Morrison at Home Instead (Basildon)
Thank you for your kind review and we are delighted you are happy with the support provided by our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie C (Daughter of Client) published on 16 January 2019
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Reply from Loraine Mayes at Home Instead (Basildon)
Thank you so much for your kind words, they will be passed on to all concerned.
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Treated with Dignity
Value for Money
Review from A E (Daughter of Client) published on 16 January 2019
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Reply from Loraine Mayes at Home Instead (Basildon)
Thank you for your kind words.
Staff
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Management
Treated with Dignity
Value for Money
Review from E M (Client) published on 16 January 2019
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Reply from Loraine Mayes at Home Instead (Basildon)
Your lovely comments are much appreciated and will be passed on to all concerned.
Staff
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Management
Treated with Dignity
Value for Money
Review from Sheila J (Daughter of Client) published on 16 January 2019
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Staff
Care / Support
Management
Treated with Dignity
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Review from Colin W (Client) assisted by family/friend published on 14 January 2019
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Reply from Loraine Mayes at Home Instead (Basildon)
Thank you for your kind words they are very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Daughter of Client) published on 14 January 2019
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Reply from Loraine Mayes, Registered Care Manager at Home Instead (Basildon)
Thank you so much for your kind words they are very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Beverley S (Daughter of Client) published on 14 January 2019
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K S (Daughter of Client) published on 14 January 2019
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alma S (Client) assisted by family/friend published on 14 January 2019
Submitted via Postal Card •
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Reply from Loraine Mayes at Home Instead (Basildon)
Thank you for your lovely comments I will pass these on to your CAREGivers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqueline H (Daughter of Client) published on 26 March 2018
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue R (Daughter of Client) published on 8 March 2018
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Staff
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Treated with Dignity
Value for Money
Review from Teresa W (Daughter of Client) published on 20 February 2018
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Reply from Loraine Mayes, Care Manager at Home Instead (Basildon)
Thank you for your kind words I will pass this on to all concerned.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary W (Daughter of Client) published on 19 February 2018
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Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)
We appreciate your kind words. Thank you.
Staff
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Management
Treated with Dignity
Value for Money
Review from D M (Daughter of Client) published on 19 February 2018
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Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)
Thank you for your lovely comments which shall be passed on to our Caregivers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y Y (Daughter of Client) published on 19 February 2018
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Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)
Thank you for your comments they are much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.803) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Home Instead (Basildon) is calculated as follows: ( (61 Excellents x 5) + (15 Goods x 4) ) ÷ 76 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: Registered Care Manager
Joined: 2015
My name is Jenny I am the Registered Care Manager for Home Instead Basildon.
I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.
I am completing my level 5 Diploma in Leadership for Health and Social Care.
I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.
I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.
Job Title: Owner
Joined: 2020
My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.
It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.
Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'
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