Home Instead (Basildon)

Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.8 81 Reviews
  • Home Instead (Basildon), Basildon
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer companionship, home help and personal care and live in care, and specialise in a wide range of more complex needs such as Alzheimer's, Parkinson's and other dementias.

Along with their Care professionals, they take great pride in delivering quality care within the home, preventing the need for relocation, at the same time as ensuring clients feel their dignity and privacy is respected. Calls are a minimum of one hour which is very important for the quality of care provided.

All Care professionals have outstanding training including specialist training in Parkinson's, End of Life Care and Dementia.

All their clients have a wellbeing check on every call to ensure continuity of their care.

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Care Provided by Home Instead (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Knight (Registered Care Manager)

Funding & Fees Guide for Home Instead (Basildon)

  • Prices

  • Companionship, Personal Care, Home Help £33.00-£35.00 per hour

  • Live In Care POA

Home Instead (Basildon) Reviews (81)

Total of 81, showing 61-80
9.8

Home Instead (Basildon) has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Basildon) has 81 reviews.

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Review from D M (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found carers very helpful, approachable and could not cope without them. My mother would certainly be in a home if it wasn't for them. They take her out, ensure that she has eaten, play music and generally have fun. This makes my life so much more stress-free on occasions I know they are there.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

Thank you for your lovely comments which shall be passed on to our Caregivers.


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Review from Y Y (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. Staff very caring and compassionate of my mother's needs.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

Thank you for your comments they are much appreciated.


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Review from E P (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum's been having care twice a day, she has got into a routine and been more stable.
She enjoys the carers going in, even for a chat about the good old days.
I do not worry as much now as I know she is being looked after and any problems they phone the office to let myself know. Very well done.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

Thank you for your lovely comments.


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Review from Carole K (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very kind and considerate. Take time to talk to my mum and do not rush her at any time. Carers prompt and reliable and always inform me of any concerns they have. I trust them and feel they really care about my mum.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

Thankyou. Your comments are important to us and much appreciated.


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Review from S S (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service the ladies give. We lost our mother last summer and they were lovely to her and now I am very happy that they go into my dad twice a day. It's so important that he has that company and I know he isn't alone.

Reply from Loraine Mayes, Care Manager at Home Instead (Basildon)

Thank you for your kind words.


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Review from Robert B (Husband of Client) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had problems in dealing with this care provider. The lady who visits us and provides companionship for my wife has built an excellent relationship with her
and my wife regards her as a friend. She also does some housework for us and does this to a very high standard. In all, I am very
satisfied with the services of this care provider.

Reply from Loraine Mayes, Care Manager at Home Instead (Basildon)

Thank you for your lovely comments.


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Review from Julie C (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have received the best care for our mother who has dementia. This is our first experience of care. The carer that lives locally to our Mum, she was her main caregiver. She has done so much for Mum, taken her shopping, to her lunchtime club, to her hospital appointments when a family
member could not take her, stayed with her when she was in hospital, was very patient with her. They have become very good friends. The company have been very helpful in advising different things that Mum might be entitled to, they are very easy to approach, very polite, should a care need to be cancelled no problems with doing that. When they first visited they were not in your face pushing you to take them, they advised everything in a very simple manner, you know what you are paying for no hidden extras. We as a family are very pleased with everything that has been given by them for the last 6 months and hope that this will continue. If Mum is happy then we are happy.

Reply from Jo Morrison, Deputy Care Manager at Home Instead (Basildon)

We appreciate your comments Julie and are very happy you are pleased with the support we provide for your mother.


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Review from Lee L (Grandson of Client) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family used the services for my grandparents across February-May this year and I have nothing but the highest praise for the service. From the initial introduction, the management and the staff looking after my grandparents were incredible. They understood our needs and they were so flexible in terms
of ensuring that we had cover even when we made very last minute changes and requests. They treated my grandmother with respect and built up a strong friendship with her so quickly that they made her feel comfortable and secure in their company.
I would recommend the service to anyone.

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Review from June S (Daughter of Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very satisfied with her care. All the carers are very kind, helpful and look after her very well. The staff at the office have also been very helpful when we have needed to change things.

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Review from Christine S (Daughter of Client) assisted by family/friend published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service. Highly professional with excellent caregivers. Can't fault their service, admin and comms.

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Review from M Y (Daughter of Client) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregiver has become a great friend of my mum's and always goes the extra mile to help her.

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Review from H S (Daughter-in-law of Client) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care management, office staff and above all- carers, provide a caring and responsive service. The client has dementia and they are always patient with her and communicate effectively with us. I have recommended this service to friends and colleagues as the staff are trained and operate
to a high standard. We could not manage to keep the client at home without their support.

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Review from Jennifer W (Daughter of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I were going to Cornwall for a week and needed someone to make sure my 96-year-old father was OK. He is fiercely independent so we need to involve his wonderful doctor in recommending a company that would help dad but also maintain the illusion of doing nothing for him!! Home Instead
teamed dad up with a lovely lady who did exactly as he asked and she is now continuing to visit him twice a week. This has eased a great deal of pressure from me as dad is not always the easiest person to deal with. It is still early days but hopefully this new relationship will continue to flourish.

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Review from Kevin J (Son of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care have been excellent, always punctual and provide a very high degree of care, especially towards those service users with dementia. They are always on the end of a phone and also able to cover at short notice. I also like the one to one approach which works with mum who can be
isolated when meeting strangers. First Class.

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Review from Colin C (Son of Client) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The company is efficient and makes every effort to keep the client of any changes. I would recommend them to friends and relatives. My mum is very happy with the current carer. The care manager takes every effort to make sure everything runs smoothly.

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Review from Marie E (Daughter of Client) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has been very efficient and professional in it's dealings with me. They go out of their way to meet our needs and their carers have all been delightful. All the ladies do their best to help mum. They are kind, affectionate to her and patient regarding her Alzheimer's.

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Review from Lynne K (Daughter of Client) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having now used Home Instead caregivers for approximately one and a half years I can honestly say that the caregivers they have sent have been matched to suit my mother. I can rest assured my mother is in good hands and that they treat her with respect and dignity. Nothing gives me more pleasure hearing
the laughter that comes from my mother's annexe. They are attentive to her needs, that are many and have lovely calm natures. Recently, my mother had a fall and when the caregiver arrived they were totally supportive and calmed my mother until the ambulance arrived. Also, I have had instances where they have noticed slight problems that can be addressed before getting worse.

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Review from Christine R (Daughter of Client) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's two caregivers treat dad with kindness and respect. Dad looks forward to their visits. Not only do the girls shower and shave dad, they do shopping, housework, washing/ironing, collect prescriptions and take him to doctor's appointments. It is very reassuring to know that dad is well looked after,
as I live some distance away and work full-time myself.

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Review from Len W (Son of Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time we have been using the services of Home Instead Senior Care. We are very pleased to have found a provider as caring and professional.

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Review from William L (Son of Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service indeed. Thoroughly recommended. The caregivers are very, very likeable people who are polite, respectful, punctual and caring ladies.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Basildon) is calculated as follows: ( (68 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Jenny

Jenny Knight

Job Title: Registered Care Manager

Joined: 2015

My name is Jenny I am the Registered Care Manager for Home Instead Basildon.


I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.


I am completing my level 5 Diploma in Leadership for Health and Social Care.


I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.


I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.


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Deborah Streetly

Job Title: Owner

Joined: 2020

My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.


It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.


Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'


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