Home Instead (Basildon)

Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.8 81 Reviews
  • Home Instead (Basildon), Basildon
Home Instead Basildon is a friendly family owned local care provider dedicated to providing high quality, person centred care to enable people to stay in their own homes. The team offer companionship, home help and personal care and live in care, and specialise in a wide range of more complex needs such as Alzheimer's, Parkinson's and other dementias.

Along with their Care professionals, they take great pride in delivering quality care within the home, preventing the need for relocation, at the same time as ensuring clients feel their dignity and privacy is respected. Calls are a minimum of one hour which is very important for the quality of care provided.

All Care professionals have outstanding training including specialist training in Parkinson's, End of Life Care and Dementia.

All their clients have a wellbeing check on every call to ensure continuity of their care.

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Care Provided by Home Instead (Basildon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Knight (Registered Care Manager)

Funding & Fees Guide for Home Instead (Basildon)

  • Prices

  • Companionship, Personal Care, Home Help £33.00-£35.00 per hour

  • Live In Care POA

Home Instead (Basildon) Reviews (81)

Total of 81, showing 81-81
9.8

Home Instead (Basildon) has a Review Score of 9.8 (9.770) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Basildon) has 81 reviews.

Overall Experience

  • 64
  • 17
  • 0
  • 0
  • 0

Date Published

81
8
14
15
66

Review from Natasha P (Granddaughter of Client) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is always punctual, professional and courteous. The same carer visits everyday to ensure continuity of care. Carers are trustworthy and attentive. Nothing is too much trouble. Office staff are always polite and helpful. Regular reviews are held with the family. My grandmother is very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Home Instead (Basildon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Home Instead (Basildon) is calculated as follows: ( (68 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Basildon) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Jenny

Jenny Knight

Job Title: Registered Care Manager

Joined: 2015

My name is Jenny I am the Registered Care Manager for Home Instead Basildon.


I have worked within the care industry for many years. And have been with Home Instead since 2015. Starting as a care professional. I was then promoted to Trainer/Field supervisor. In 2023 I completed my registration with CQC.


I am completing my level 5 Diploma in Leadership for Health and Social Care.


I went into care after caring for my grandfather. It was then that I realised the importance of providing care and support to enable people to stay in their own homes.


I truly believe in the ethos of Home Instead to 'Change the Face of Ageing' providing a truly individualised and holistic approach to allowing people to stay in their own homes where they feel happy and safe.


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Deborah Streetly

Job Title: Owner

Joined: 2020

My name is Debbie and I am one of the owners of Home Instead Basildon. My background is in nursing having worked for over 35 years in the NHS specialising in the care of people with cancer.


It is very important to me to ensure that care whether hospital or in your own home is of the highest possible standard, person centred and is given with dignity and respect.


Home Instead represents all of the above and more with the addition of highly trained CAREGiver's and exceptional key workers - Home Instead really does 'Change the face of ageing'


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