Independent Living (Chorley, Leyland, Parbold and Standish)

225 Eaves Lane, Chorley PR6 0AG
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9.6 20 Reviews
  • Independent Living (Chorley, Leyland, Parbold and Standish), Chorley
Independent Living (Chorley, Leyland & West Lancashire) provides you or your loved ones with bespoke high quality care. The company provides a consistent group of carers, arriving on time and staying the full hour, flexible in their tasks as your needs change.

Independent Living has a reputation for working closely with customers and their families; carers and office support will feedback immediately with concerns about a customer’s well-being. Carers work with other professionals who help you, for example district nurses or occupational therapists to ensure they deliver well-rounded care. Please view the website for testimonials and find out about the care staff and the owner.

Professionals maintain your respect, dignity and independence and Independent Living are compliant and up to date with all regulatory requirements. They can offer assistance with personal care, domestic tasks, food preparation and companionship. Carers are trained to ensure that you or your loved ones receive effective mental and physical stimulation. Contact the office team for more info.

The agency was established in 2011 so the team have 13 years' experience in the Leyland and Chorley area with 1,000s of delighted customers.

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Care Provided by Independent Living (Chorley, Leyland, Parbold and Standish)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Happy Homecare UK Ltd
  • Person in charge
  • Amanda Barlow (Registered Manager)

Funding & Fees Guide for Independent Living (Chorley, Leyland, Parbold and Standish)

  • Prices

  • Our Fees start at £22 for a 30 minute weekday call, and £32.50 for a weekday hour. Overnight sleep-ins start at £188 and they cover 9 hours (usually 10pm to 7am).

  • Our prices include the full time at a client's home (we do not deduct travel time), so 1 hour booked is 1 hour at the person's home.
    Independent Living travels in our own time, this means for example we spend a full hour with the client and do not take away 20 minutes for travel.

Independent Living (Chorley, Leyland, Parbold and Standish) Reviews (20)

9.6

Independent Living (Chorley, Leyland, Parbold and Standish) has a Review Score of 9.6 (9.641) out of 10, based on 9 reviews in the last 2 years. Over all time Independent Living (Chorley, Leyland, Parbold and Standish) has 20 reviews.

Overall Experience

  • 14
  • 6
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Date Published

20
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4
9
11

Review from Y S (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service who responded to any queries promptly and effectively. The carers are professional and very caring and meet our mother's needs. When on one occasion no carer arrived the situation was dealt with promptly. Mother has been very happy with all the carers who visit and there is
a core group of 4 for the most part which provides continuity of care

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

I would like to thank you for your review of our services. As always when people take the time to visit homecare.co.uk and provide a review I am grateful. Home care is a complex, difficult and sometimes emotional business to manage and we try very hard to meet the customer's needs. I am delighted by the ratings we have received, as a small business it means a lot to all of us.


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Review from Norma L (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independent Living provides regular daily care for my mum. With their ongoing support, she can continue to live at her home as independently as possible. This is so important to her. The care they offer is excellent and all carers are friendly and professional. They all treat her with dignity and respect.
Carers arrive on time and the folder completed by them each day is great for keeping me updated. She looks forward to seeing her carers and having a chat with them. Any queries I have are always quickly dealt with by the office staff. I have no hesitation in recommending Independent Living services. If we could give them more than 5 stars we definitely would.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are grateful for this kind and very positive feedback about our care service in Chorley and Leyland. As always, as the owner of Independent Living, I always feel humbled when a customer or their family take the time and effort to provide feedback on our service. This is a very positive review and I hope it gives those looking for care confidence to contact us for support.


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Review from Linda B (Wife of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had service from Independent Living for several years to cover short breaks away a few times a year. All the carers have been friendly and caring and have come for the full-time that was booked. I've found it very useful for getting little breaks to recharge my batteries.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

I really appreciate this positive review and accept it as feedback on behalf of all our care and office staff as evidence of their efforts and hard work to support both our clients and their families. Care at home is not an easy business but when people give us positive comments and ratings like this it makes it worthwhile, thank you.


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Review from H O (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been looked after by Independent Living for over five years and they have been able to cope well with their increasing needs, agreeing to additional hours when necessary. At times they have been able to step in with additional clean-up requirements or sourcing equipment or clothing.
All
the carers involved have been friendly and well-liked by mum and dad. My sister and I have always been informed whenever there has been something of concern that has happened.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

Like all our reviews we are grateful to our customers or their families for taking the time to complete a review on Independent Living's service. We note the comments made, we of course appreciate kind comments, and also we use the feedback to make improvements to our service.


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Review from J B (Son of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall support and care for Mum. Professional and friendly carers. Great communication and contact with the main office and management team.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are extremely grateful for this very high-scoring review from a long-standing customer. We are pleased to have achieved five stars in all the categories. Anyone in the care sector knows how hard the work is and how difficult it is to get things right in what are often difficult situations.
We have worked tirelessly with this customer and their family to deliver a good service and are very appreciative of their review.


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Review from J G (Daughter of Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found al the care team to be professional, extremely pleasant, approachable and very supportive of both my mum and myself. It has been a great comfort to me that they are genuinely kind, clearly care about my mum's needs and her happiness. It is nice to see the good rapport and trust that
they have built up with my mum. They always treat her with dignity. My mum has dementia and they are sensitive to her needs - providing extra direction and explanations to her when required. I continue to be extremely grateful to all the dedicated carers.
The management team have always been very supportive, making themselves accessible/available both in person or by phone. Whenever their help or advice has been needed, I feel that they have always kept me fully informed about my mum's health and well-being. I am very happy with the care and support that Independent Living provide for my mum. I feel confident and secure with entrusting my mum's care to this dedicated and kind team of carers.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are greatly appreciative of this lady's comments about her mother's care. This is a client whose care needs were small for a long time but grew rapidly in a short space of time. Our registered manager helps with some of the calls and knows all the family well and at times, we have tried to go "above and beyond" to help. The customer concerned has various healthcare professionals to her house and we have spent much office time helping these people. Our service is not always just the "care call" we can do a lot of office work behind the scenes which is not charged for. We also modify our service when the family go on holiday to reflect extra duties.


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Review from John O (Husband of Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Independent Living cared for my wife (dementia) for eight years. The last two of which my wife was bedridden. Independent Living attended for the first six years, one person, twice a day to wash, dress and breakfast and similar in the evening. The last two years (bedridden) it was two people, three
times a day for personal care. There was not one time when the staff failed to attend on time. All of them were considerate, kind and fun and shared a laugh and smiles with my wife who enjoyed their company. One person also came twice a week (afternoons) - visits to activity centres, parks or games at home. The management was most cooperative, charming and flexible, whose leadership reflected in the efficiency of the team. It was a pleasure to deal with them.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are grateful to this very longstanding customer for his kind and positive comments about our company, carers and service. We had the pleasure of helping the gentleman's late wife for several years and supported her when she required end-of-life care. Since his wife's passing around twelve months ago we have continued to help with various household duties numerous times a week. He regularly phones the office and the owner of Independent Living enjoys a chat.
We do note the slightly lower "value for money" score than we would like. All I can say on this is we do stay the full care time without taking out travel time and, with costs like the national minimum wage increasing together with utility bills, we have no option but to raise our customer prices if we are to provide a quality service.


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Review from Julie T (Daughter of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you venture on a journey of care for your loved one its a difficult decision. I am so happy that we were recommended Independent Living Home Care.
They have guided us to the correct package for Mum to maintain her independence surrounded by care.
The carers have been amazing, kind and considerate
and the best review of all is that my mum loved them (after saying she didn't want carers in her home).
Thank you for taking the stress out of this decision.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

I am very grateful for this kind review and high ratings from a longstanding customer. I am pleased you like our service and hope this gives confidence to other people considering using Independent Living in the Leyland and Chorley area.


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Review from F C (Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service many times and found it to be second to none. Great care is given and always on time and patient, nothing is too much trouble. All staff and management are very helpful and friendly.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We would like to thank this customer for taking the time to submit a review of Independent Living, we are most grateful. We are obviously pleased that your comments verify what we believe is a high-quality service.


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Review from L R (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One lady has been a pleasure to deal with assisting us to set up the service. The staff have been helpful, especially under the covid-19 period, when the family have had limited contact with Mum and Dad. Mum was not keen initially and was resistant to receiving help and support, but the team have worked
with us to overcome this barrier.

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Review from M C (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the service really good. We have just taken a cleaner from you and are finding this good and very helpful.

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Review from B J (Client) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service from very caring and sympathetic carers. Nothing is too much trouble and I look on them as friends. My life would be much emptier if they didn't come.
I can't praise them too much. My gratitude grows all the time.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are very grateful for this review and really pleased the customer is delighted with the service, this is a great reflection on the hard work our care staff put in.


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Review from M R (Client) assisted by family/friend published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall standard of care from all carers.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are grateful to our customer for all these high scores. We believe it is evidence of the high quality of service our kind care staff provide. Thank you.


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Review from Jill F (Daughter of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been using this service for a year with no problems.
The service is very good and my mother is very pleased with the care she receives.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

At Independent, we are very grateful to our customers and/or their families for taking the time to review us. We are grateful for the above comments and that the customer is pleased with the service, and have scored us well on the six ratings.


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Review from C F (Son of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became very confused during COVID-19 and it became apparent that Dad required more social interaction, care and support. I contacted Independent Living and Dad was assessed, a care plan written and care started in under a week. Two weeks into the care Dad has a turn for the worse and the service
and care given was above and beyond what I expected. They conducted a further assessment and suggested, to ensure he was kept safe and looked after, more regular visits would better support Dad. This was implemented without delay and this has been a great improvement in Dad. I am extremely happy with the care and support Dad is receiving from independent living and I would highly recommend their service in the future.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

I want to thank our customer and their family for their very kind review, and I am pleased they rate our service so highly. I also want to thank our carers who have worked so hard for this customer, and all our other customers as well.


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Review from J F (Son of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During covid-19, the carers have been fantastic, never missing one visit and helping with washing and cleaning pores etc. Independent Living has been in contact to discuss Mums care, and the few extra visits we have asked for have been facilitated easily.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

I want to thank the customer's son for their feedback, we appreciate people who take the time to complete a review of our services and support our business.


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Review from M S (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased overall with everything you do.

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

Here at Independent Living, we welcome feedback from both our customers or their next of kin. Customers taking the time to submit a review is always greatly appreciated. Thank you for your kind words.


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Review from J L (Daughter of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this in regards to my mother, who lives with me and has vascular dementia. This provision of care has turned her life around, and ours. It has enabled us to keep Mum longer when the prognosis looked so bleak. I can only thank the staff for all their help, and at any time I can only urge
members of the public to use this service and consider this service as an alternative to putting an elderly relative in a residential home setting!

Reply from Mark Booker, Owner at Independent Living (Chorley, Leyland, Parbold and Standish)

We are pleased that the service meets the needs of our customers, and we also want to thank their next of kin for the time and effort taken to write this review.


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Review from C D (Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to have such lovely, caring, considerate girls to help me with my needs after I came home from hospital having had a hip replacement operation.
They cared for my well-being and health, washing and bending and changing clothes. Also later getting me walking again outside on little
trips, giving me the confidence to get back to normal living.
They did anything willingly and also with a good laugh and smile.
So kind I felt I had a new family to care for me. As I am now on my own this is very important.
I can't praise them enough, they bring sunshine every day to me.

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Review from Julie S (Daughter of Client) published on 25 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum turned 90 this month and continues to be able to live happily in her home because of her care from Right at Home. She enjoys her daily visits from Staff who keep an eye on her health and take her shopping or to the Garden Centre when she is well and look after her if she is feeling under the
weather. Mum enjoys the company of many of her carers and takes a lively interest in them, keeping her in touch with the modern world. We both feel that without the hour a day's support from Right at Home, Mum would have found it difficult to continue to live on her own. They have greatly enhanced her quality of life and she recommends them to all her friends. We are looking forward to celebrating her 100th birthday, hopefully still living in her home with help from Right at Home

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Independent Living (Chorley, Leyland, Parbold and Standish) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Independent Living (Chorley, Leyland, Parbold and Standish) is calculated as follows: ( (41 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Living (Chorley, Leyland, Parbold and Standish) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

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Amanda Singleton

Job Title: Registered Manager

Joined: 2016

Amanda started working for Independent Living in 2016 as our Care Coordinator but was quickly promoted to the position of Registered Manager. Amanda has a 30+ year track record in care and has attained an NVQ Level 5 in Social Care whilst working for us. She is very popular amongst our customers and carries out some of our care calls herself. Amanda has a wealth of technical knowledge on issues such as transferring clients and improving their routines and nutrition.


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Lilian Leighton Martin

Job Title: Care Manager

Joined: 2018

Lilian is our Care Manager and runs the office alongside Amanda our Registered Manager. Amanda and Lilian form a strong team, perhaps because Amanda is Lilian's daughter!


Lilian often carries out assessments for new clients, schedules care calls, and deals with the day-to-day issues constantly coming into the business.


Prior to joining Independent Living Lilian worked for another local care company and has around 20 years of experience in home care. Prior to this, Lilian had a long career with British Rail.


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Mark Booker

Job Title: Owner

Joined: 2011

Mark founded Independent Living in 2011 after being made redundant from the Civil Service.


He carries out a range of care tasks, most notably he provides customers with transport to appointments at local hospitals, clinics, opticians, dentists etc. Mark also has clients whom he provides respite companionship for whilst their partner takes time out, and he also helps with personal care for those who prefer a male carer.


The financial and marketing side of the business is also run by Mark.


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Petra McWilliam

Job Title: Finance Manager

Joined: 2018

As Independent Living has grown the company has inevitably had ever more financial transactions. Petra records all the incoming and outgoing payments ensuring that Mark is aware of each customer's accounts. Petra makes financial claims to the Lancashire Council for our publicly funded customers and makes sure the business is able to provide its accurate annual returns to Companies House.


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Ann Baker

Job Title: Compliance Manager

Joined: 2020

Ann helps the office team meet our regulatory requirements. She audits all our communication sheets to identify any potential areas of concern.


A key aspect of Ann's role is to audit our Staff and Client files and highlight where paperwork needs updating. This ensures we are compliant with the Care Quality Commission (CQC) - our regulator.


Frequently Asked Questions about Independent Living (Chorley, Leyland, Parbold and Standish)

What Type of Services does Independent Living (Chorley, Leyland, Parbold and Standish) offer?

Independent Living (Chorley, Leyland, Parbold and Standish) offers Home Care.

How many Carers does Independent Living (Chorley, Leyland, Parbold and Standish) employ?

Independent Living (Chorley, Leyland, Parbold and Standish) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Living (Chorley, Leyland, Parbold and Standish) to verify any information. View our terms and conditions. Independent Living (Chorley, Leyland, Parbold and Standish) has an Enhanced Service – more info.