Jump 2 Independence Ltd (Caring for You) Reviews (1)
Jump 2 Independence Ltd (Caring for You) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Jump 2 Independence Ltd (Caring for You) has 1 review.
Review from Amanda T (Daughter of Client) published on 19 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The care that was delivered was of a very high standard of quality, time and continuity that my mother and father have experienced from these staff members.
Communication was excellent and a high standard of professionalism was delivered. Both staff members on the morning call have always demonstrated a high consistency of excellent care delivery and should be commended for this. Thank you for your care and support for my family.
Reply from Julie Hope, Manager at Jump 2 Independence Ltd (Caring for You)
Thank you so much for your wonderful feedback we will ensure your compliment is passed on to the carers. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Jump 2 Independence Ltd (Caring for You) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Jump 2 Independence Ltd (Caring for You) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Jump 2 Independence Ltd (Caring for You) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
