Caremark Hinckley, Bosworth, Blaby & Leicester City

4 Vantage Park, High View Close, Leicester LE4 9LJ
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8.4 11 Reviews
  • Caremark Hinckley, Bosworth, Blaby & Leicester City, Leicester
Caremark Hinckley, Bosworth, Blaby & Leicester City helps individuals and couples to remain in their home thanks to an efficient and versatile service, carried out by trained and compassionate individuals, this includes assisting children, adults and elderly.

Round-the-clock live-in care and temporary respite requirements are available, reaching many Leicestershire communities.

Clients are helped with domestic chores or personal hygiene that have become challenging, from a team of support workers who receive continuous professional training.

The agency can also assist with social visits and can provide companionship visits.

The service also hopes to bring a sense of inclusion, with all packages bespoke, including for adults with mental health issues and dementia.

Caremark Hinckley, Bosworth, Blaby & Leicester City can also offer live-in care support, where care workers can live with the client to assist with extended care needs. The live-in packages can be tailored to care for a couple living together.

Caremark class the life in packages as the alternative to moving into a care home.

Call today to discuss how Caremark can assist.

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Care Provided by Caremark Hinckley, Bosworth, Blaby & Leicester City

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jo Caney (Registered Care Manager)

Funding & Fees Guide for Caremark Hinckley, Bosworth, Blaby & Leicester City

  • Prices

  • Please call to discuss your needs and requirements.

Caremark Hinckley, Bosworth, Blaby & Leicester City Reviews (11)

8.4

Caremark Hinckley, Bosworth, Blaby & Leicester City has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Caremark Hinckley, Bosworth, Blaby & Leicester City has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 0

Date Published

11
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0
2
9

Review from L H (Daughter of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall great. Listen to things and put everything right. Mum loved seeing the girls. Value for money, 'you don't charge enough'. Really supportive.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you so much for taking the time to leave such a positive review.


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Review from Carolyn M (Daughter of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always kind and professional, not only to my mother but also to me, especially towards the end of my mum's life.
The care they gave was second to none. The only thing I ever had an issue with was time, when they could be hours after they should have arrived, obviously due to unforeseen
circumstances, but was very stressful at times.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you for providing this review, we value your feedback.


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Review from William L (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who really took an interest in the well-being of my mum and cared about how she felt. They were reliable and considerate with nothing being too much trouble for them, even to the point of simply making a cup of coffee.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you very much for your kind review, we will pass the feedback to our carers.


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Review from Sushila P (Wife of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer does a superb job of looking after my husband. She is very caring, placid and knows exactly his behaviour. It would be a good idea if a text message could be sent on the day to say what time the carer would be arriving as I never know the time, it's always different.

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Review from Jill F (Daughter-in-law of Client) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I express my complete gratitude to the amazing carers who visit my mother-in-law on a twice-daily basis. Having such reliable and personal support is such a relief, the girls are delightful, friendly and reassuring. My mother-in-law has really taken to her 'Blue Girls' and accepted that she now
needs help with ease - not easy for such an independent lady. Thank you, girls, we cannot thank you enough!

Reply from Visha Keshwala at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you for your lovely comment. It is always good to get such lovely feedback and carers hard work being recognised.


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Review from Sarah B (Daughter of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was arranged with your company for my very poorly mum during her last days. I would like to thank all the staff for the care and dignity shown to her and also the sincere kindness shown to myself through this difficult time. All the staff who attended my mum, whose names mostly escape me, were
amazing. I would like to say a special thank you to one carer who gave my mum and I such great support. I would not hesitate in recommending your company and hope you are still around should I need your services. Once again thank you very much, words don’t seem enough.

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Review from Rob U (Son of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault them. Currently provide care for my dad and have been for two years. Great bunch of carers, always positive, willing to go out of their way to care and generally always on time. Good communication when carers may be running late.

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Review from Becky T (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Hinckley, Bosworth & Blaby) currently look after my mum who suffers from a number of health issues leaving her fragile and at times confused on top of being generally unwell. We have been with Caremark for just over 3 years and in that time I have found them nothing but supportive and helpful,
with the ever-changing needs of mum she relies tremendously on them. We started off with a weekly shop call to the carers now coming every day. They have tailored the care package so it meets the needs of my mum, they have also paid particular attention to keeping the costs down where they can. The girls who come to care for mum and in the office have always been helpful and always done what they can to make sure she is happy. Mum couldn't be at home now if it wasn't for the support of Caremark. Thank you all for the amazing work you are doing to keep mum where she has lived for over 45 years.

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Review from Antony B (Son of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned home after hospital rehabilitation. What followed became a nightmare, the care company we were paying for, missed visits, in particular, the last visit, and the first visit of the day. The result being she sat in a chair all night, or lay in bed until lunch.
(Incontinence being
a big issue as well as medication) we seemed to accumulate incidents one after another.
My Mother entered into end of life care. We changed care company to Caremark. We now have peace of mind, to reach our wish she remains stress-free and as comfortable as possible in an environment of her choosing. We also witness the quality of staff that come to care and visit my mother.

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Review from D J (Friend of Client) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The clients wife explained how since the carers had been coming to her husband he had started looking forward to seeing the carers and has been talking more. He got on well with all the carers. That the service provided has meant she could take care of her own health again now she knew her husband was
receiving such good care. For them it has been a very positive experience.

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Review from David (Son of Client) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark gave outstanding care for my mother for two years. We found them after her previous care agency pulled out and many others had been unable to provide a suitable service. They set up a large care package (4hrs/day) at 2 weeks' notice, and kept delivering and adapting it to Mum's changing needs.
Carers were punctual, polite, friendly, reliable, cheerful, flexible, and above all patient and understanding.


My mother has very particular and complicated care needs. In the last 2 years her physical disability worsened but she was determined to hold onto her independence and stay at home. She is mentally sharp, often anxious, and probably has OCD. Many carers have found it hard to work with her, as she would not change her ways.


We didn't tell Caremark all that at first. They quickly grasped the problem and chose to work with it. They recruited suitable carers and trained them to help my mother the way she wanted to be helped. Carers were very kind and often went the extra mile for Mum.


We particularly appreciated Caremark keeping Mum safe whilst avoiding a “health & safety gone mad” approach we'd met elsewhere, and their collaborative can-do attitude when facing problems that had made other agencies give up.


It was only after a hospital stay, when Mum reached the stage of needing carers available 24/7, that we decided she could no longer stay at home. By the time she left home, Caremark were providing an average of 15 hours care a day, including some all-night care, at our request. They also helped us reduce costs where we could, and told us when they didn't think Mum was safe at home. They were quite prepared to put in whatever care was needed to help her stay there, but she would not have been able to afford that indefinitely. Nevertheless, she was able to stay at home much longer than she could have done without Caremark's help, and we could not have supported her there without them.


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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Caremark Hinckley, Bosworth, Blaby & Leicester City is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Caremark Hinckley, Bosworth, Blaby & Leicester City is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hinckley, Bosworth, Blaby & Leicester City is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Caremark Hinckley, Bosworth, Blaby & Leicester City

What Type of Services does Caremark Hinckley, Bosworth, Blaby & Leicester City offer?

Caremark Hinckley, Bosworth, Blaby & Leicester City offers Home Care.

How many Carers does Caremark Hinckley, Bosworth, Blaby & Leicester City employ?

Caremark Hinckley, Bosworth, Blaby & Leicester City employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hinckley, Bosworth, Blaby & Leicester City to verify any information. View our terms and conditions. Caremark Hinckley, Bosworth, Blaby & Leicester City has a Platinum Service – more info.