Availl (Norwich)

The Union Building, 51-59 Rose Lane, Norwich NR1 1BY
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7.7 12 Reviews
  • Availl (Norwich), Norwich
Availl (Norwich) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high quality care from young adults to older people.

They understand that making decisions about care and support can be very difficult and confusing. So to make your decision that little bit easier, they have listed their main services below.

CARE AT HOME

Staff provide care to suit all needs, from just a few hours of support per week to help in all aspects of everyday living, including washing, dressing, cooking and companionship. Their overall aim is for each and every client to live happily in their own home whilst maintaining their independence as much as possible.

Their wide range of care at home services include daytime sit-in, awake night and sleep-in, assistance with medications, assistance with attending appointments, convalescent and respite care, dementia and Alzheimer's care.

LIVE IN

Live-In care is a welcomed, alternative choice to a residential care home or nursing home. You can continue to live independently in your home with the support of a friendly and experienced carer. Their Live-In carer can assist with household chores, meal preparation, personal care, companionship and social activities, allowing you to remain independent, whilst feeling fully supported.

TEMPORARY STAFFING FOR CARE HOMES

They work tirelessly to make sure that their staff provided, match the clients’ individual needs. So, if you are a care home in need of staff to cover sickness, annual leave or have a more permanent need, then allow a reputable care agency assist you in finding the right solution.

All in all, Availl (Norwich) love working with each and every one of their clients, so if you feel that they may be able to help, contact their team today to discuss your needs.

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Care Provided by Availl (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katya Genkova (Manager)

Availl (Norwich) Reviews (12)

7.7

Availl (Norwich) has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Availl (Norwich) has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
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Date Published

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Review from Carole T (Sister of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with Availl's service. Friendly and helpful. Also very professional.

Reply from Tyler Jones, Manager at Availl (Norwich)

Thank you so much Carole! It has been a pleasure to work with you.


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Review from Irene A (Wife of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Availl enough for the care and attention my husband received from them. They were kind, caring and thoughtful and thoroughly professional. Thank you Availl from the bottom of my heart. Many thanks.

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Review from John P (Son of Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the visiting care providers have maintained the highest standards in all areas, and are compassionate, reliable, friendly, and professional.

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Review from Julie A (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family can never thank you enough for all the compassion, care, and dignity shown towards my wonderful father. After 2 years of battling a life-limiting condition, we needed the nighttime covered as well. Availl stepped in with night sitters from 8 pm-7 am. They were absolutely exceptional. Creating
such a calming and relaxed atmosphere, constantly by his bedside, holding his hand and tending to his every need. I'm emotional now just thinking about how my father cried, as he tightly held one carer's hand, and slowly opened up about his awful memories of childhood. Something he'd never felt able to tell anyone else before. Her kindness and love toward my father was incredible. I thank you from the bottom of my heart for being there when he needed it the most. On 2nd October he passed away. The carer that night was extremely professional and showed my father the dignity and compassion he so deserved. On behalf of my father and our family, we couldn't have done it without you.

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Review from Claire F (Next of Kin) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all at Availl Norwich. The office staff have been very helpful and understanding and always accommodating during what has been a very hard time for me and my family. The carers were all lovely, all wore full PPE, and had a real caring nature. Availl went out of their way to make
sure that all preferences were met and I really wish to recommend Availl to anyone looking for exceptional service. Thank you everyone at Availl, you will not be forgotten.

Reply from Tyler Jones, Manager at Availl (Norwich)

Hello Claire, thank you so much for your kind words. Availl always strives to meet the needs of our clients and beyond. Our aim is to provide the best service possible to everyone we visit. We do hope all is ok with you and your family. All the best, The Availl Team.


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Review from Val F (Wife of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All sitters have been helpful and responsible. Any time I've needed to ring the office I have been impressed by how friendly and efficient the office staff have been. The company seem very well organised and I have the impression they care about and look after their staff.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for submitting your review and the kind words. We appreciate your valued feedback!


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Review from C S (Wife of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was sent home from a 2-month stay, mostly in isolation during the start of lockdown. He was not expected to live due to aspiration pneumonia and advanced Parkinson's disease. He arrived home unable to communicate, bedridden from being moderately active and having pureed food and thickened
drinks. Thanks to all his carers who work in shifts 24 hours, along with myself as a carer too, he has made remarkable progress. The greatest reward is to see his face light up, smile and laugh and acknowledge them with a 'welcome back' and asking if they will be coming back. He has said, 'You are brilliant, my staff are wonderful' as well as, 'Oh no, not hair washing again'.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review and valued feedback!


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Review from Davina M (Daughter of Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the carers with Availl for helping my father whilst I was unable to visit because I had to isolate due to covid. The carers helped with food shopping and cleaning as well as preparing the meal. They spent time talking to him as he didn't see anyone. I am grateful the carers were
there as I couldn't be.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review!


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Review from Y G (Mother of Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Availl are a fantastic team. We can always see that they have been. It is always a before Availl and then the difference when they have been. It is clean and fresh. They work hard and arrive on time. Any problems, you phone and they are polite and sort problems out. They work within the client's needs
and they are very cheerful. Even in these strange times. I say, thank you Availl.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review!


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Review from Rhoda H (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We cannot thank the carers enough for the dedicated care and companionship they have given to our Mother over the past five months. They have been kind, understanding, helpful and skilful in their caring role. Their timekeeping is extremely good and their willingness to understand the needs, likes and
dislikes of the client is impressive. Our only unfortunate hic-up with Availl was early on in the relationship when a member of the office team was, in our mind unprofessional, rude and unable to show empathy for the issues being experienced. Thankfully a member of the family was able to negotiate a solution and since then the relationship has improved. Dealings with the office team have since that time been more than satisfactory.

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Review from R J (Wife of Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good and genuinely care. Availl provide a good service and everything runs smoothly. I would have liked a bit more contact with Availl about who they were sending when regular carers are off due to Coronavirus concerns and if they had been working in care homes. Overall a very good
and necessary service.

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Review from Grace B (Daughter of Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been very kind, polite and helpful, prompt and efficient.

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Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Availl (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Availl (Norwich) is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Availl (Norwich) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Availl (Norwich)

What Type of Services does Availl (Norwich) offer?

Availl (Norwich) offers Home Care.

How many Carers does Availl (Norwich) employ?

Availl (Norwich) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl (Norwich) to verify any information. View our terms and conditions. Availl (Norwich) has a Platinum Service – more info.