Right at Home Sutton & Mid-Surrey

Renaissance House, 32 Upper High Street, Epsom KT17 4QJ
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9.9 74 Reviews
  • Right at Home Sutton & Mid-Surrey, Epsom
Right at Home has an amazing care team (rated Outstanding by the CQC in January 2022) of Home Care Assistants, Live in Care Assistants and a fabulous office team. They work hard to find the best people and, in order to hang on to them, need to make sure they are happy in their jobs.

The managing director asserts that gone are the days of care work being a dead end, minimum wage job. Carers are amazing people and Right at Home puts a lot of effort into finding the right people, with the emotional intelligence and empathy, to be able to become a great carer. They then receive the full support of Right at Home's management team to develop their careers if that is what they wish to do.

Right at Home has developed a framework to support the whole team in their efforts to be fantastic at what they do. This friendly, award-winning, local home care company has a great variety of people working in their team with one thing in common; they are all great at building relationships with others.

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Care Provided by Right at Home Sutton & Mid-Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tim Haigh (Owner)

Funding & Fees Guide for Right at Home Sutton & Mid-Surrey

  • Prices

  • Please contact the office for further details

Right at Home Sutton & Mid-Surrey Reviews (74)

Total of 74, showing 21-40
9.9

Right at Home Sutton & Mid-Surrey has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home Sutton & Mid-Surrey has 74 reviews.

Overall Experience

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Date Published

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Review from J P (Client) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home are an excellent help!

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you so much for the positive review. We really enjoy looking after you and we're so pleased you are happy with our service.


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Review from Amanda T (Niece of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service from Right at Home. The manager was extremely helpful and the care staff who cared for my aunt were very polite, professional, and caring. So pleased I chose Right at Home.

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Review from G W (Client) assisted by family/friend published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having care put in place to help me wasn't for me to accept. But I could not be without them now. They are really helpful and brighten my day. This means I can stay living in my own home.

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Review from B L (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly enjoy the company of my carers and they're always offering to do jobs for me.

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Review from J R (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed with the overall care and attention.

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Review from Audrey B (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the carer and she is very helpful.

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Review from D G (Son of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience since approaching Right at Home to help care for our elderly and terminally ill mother has been excellent. Their staff are compassionate and go the extra mile. The management has been attentive and proactive in adapting to her changing condition. I would have no hesitation in recommending
Right at Home.

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Review from C S (Client) assisted by family/friend published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with all my carers. I look forward to seeing them and have a good relationship with them al. They feed me lovely food and we have lovely chats.

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Review from Betty B (Client) assisted by family/friend published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a live-in carer, which means I can stay in my own home, keeping as much of my independence as possible.
Fantastic service.

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Review from Francis J (Client) assisted by family/friend published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sight is going, so I have a live-in carer. She helps me with all sorts of things, from cooking to gardening. I would not be able to stay in my own home without her.

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Review from Allan W (Husband of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers we use on a monthly rotation (live-in) have both developed great empathy with my wife and go the extra mile in interpreting and meeting here care needs. They have fitted in extremely well with our home, and receive excellent back-up from Right at Home. This has been very important during
COVID, not only with the provision of PPE etc but also arranging vaccinations for them. We would not hesitate to recommend Right at Home to others.

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Review from C E (Husband of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Right at Home for two years now and am very satisfied with the service. My wife can be challenging at times but they treat her with dignity and respect and most of all kindness. I also get the continuity of care I was looking for when I was looking for an agency to help me. Overall
it is a great service.

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Review from A A (Husband of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the service of everyone to be very good and friendly. My wife feels happy and supported by the person that helps her as a friend.

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Review from A G (Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and reliable service. Kind and caring staff who are responsive to fluctuating conditions.
Exceptional and unique in offering ad-hoc visits, pre-booked and also willing to consider urgent last-minute bookings.

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Review from S G (Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful service. Efficient management. Two lovely regular carers have bonded into friendships.

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Review from Kathleen O (Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all that the help I have received.

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Review from Tim (Friend of Client) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seemingly against all the odds, our two neighbours have enjoyed a new lease of life thanks to their care package. One looked unlikely ever to leave hospital, and the other was living alone and struggling to cope with life. Four months on they are in their home, much happier than they were or would
have been had they transferred to a care home. This chapter of life is not an easy one but this has been a far better, practical solution that has vastly improved their quality of life.

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Review from Terry (Stepson of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home are good on communication which I believe to be very important in a care situation. They have kept me informed about the carers on-site and their names and experience and when and who is involved in changeovers. I have found them very helpful when talking through real or imagined problems
and have really appreciated their advice, nothing seems to be too much trouble.

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Review from Rachel (Friend of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has enabled my friends to remain in their own home, which was absolutely what they wanted most of all. The care is individualised to suit them and means they can have the flexibility of doing what they want to when they want to, not to fit in with other residents (as is the case in a care home).

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Review from Annette R (Daughter-in-law of Client) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning when we met the Manager I started to feel relieved that we had finally found the right type of care. The Manager is very approachable and the carers I have met are very friendly and are more like friends than carers. They all work together as a Team and often go above and beyond
their duties. Before my mother-in-law became ill she didn't see anyone apart from myself, her son and a friend. But now she seems to look forward to the visits 3 times a day when she chats to the carers and totally trusts them. When I ring her now, instead of being negative she is cheerful and has a lot more to talk about. When we went on holiday the team were marvellous and everything went very smoothly. Thank you so much for all you are doing, you have taken a lot of stress out of our lives.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Right at Home Sutton & Mid-Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home Sutton & Mid-Surrey is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Sutton & Mid-Surrey is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (8)

Tim

Tim Haigh

Job Title: Managing Director

Joined: 2010

Tim opened Right At Home Sutton and Mid Surrey in 2010.


Jo

Jo Davies

Job Title: Registered Manager

Joined: 2016

Jo joined Right at Home in 2016 as a Registered Manager.


Alison

Alison Sherrell

Job Title: Deputy Registered Manager

Joined: 2017

Alison joined Right at Home in 2017 as a Deputy Registered Manager.


Tina

Tina Toms

Job Title: Deputy Registered Manager

Joined: 2017

Tina joined Right at Home in 2017 as a Deputy Registered Manager.


Samantha

Samantha Healy

Job Title: Care Coordinator

Joined: 2023

Samantha joined Right at Home in 2023 as a Care Coordinator


Anne

Anne Thomas-Moore

Job Title: Care Manager

Joined: 2021

Ann joined Right at Home in 2021 as a Care Assistant and has worked her way up to Senior Carer, Deputy Care Manager and now Care Manager.


Charlotte

Charlotte Danielsen

Job Title: Recruitment Coordinator

Joined: 2024

Charlotte joined Right at Home in July 2024 as a recruiter.


Maeve

Maeve McMillan

Job Title: Community Relations Manager

Joined: 2024

Maeve McMillan is the Community Relations Manager at Right at Home. With a background in psychology and cognitive neuroscience, Maeve previously worked with a private mental health company, where she developed a deep understanding of individual needs and overall well-being. Her transition to Right at Home was driven by her passion for ensuring that everyone receives exceptional care and support.


Maeve shares, “I believe that everyone should receive the highest possible care no matter who they are. That’s why I chose Right at Home. Engaging with the community and helping those in need is the most rewarding aspect of my work.”


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