Right at Home Sutton & Mid-Surrey

Renaissance House, 32 Upper High Street, Epsom KT17 4QJ
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9.9 74 Reviews
  • Right at Home Sutton & Mid-Surrey, Epsom
Right at Home has an amazing care team (rated Outstanding by the CQC in January 2022) of Home Care Assistants, Live in Care Assistants and a fabulous office team. They work hard to find the best people and, in order to hang on to them, need to make sure they are happy in their jobs.

The managing director asserts that gone are the days of care work being a dead end, minimum wage job. Carers are amazing people and Right at Home puts a lot of effort into finding the right people, with the emotional intelligence and empathy, to be able to become a great carer. They then receive the full support of Right at Home's management team to develop their careers if that is what they wish to do.

Right at Home has developed a framework to support the whole team in their efforts to be fantastic at what they do. This friendly, award-winning, local home care company has a great variety of people working in their team with one thing in common; they are all great at building relationships with others.

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Care Provided by Right at Home Sutton & Mid-Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tim Haigh (Owner)

Funding & Fees Guide for Right at Home Sutton & Mid-Surrey

  • Prices

  • Please contact the office for further details

Right at Home Sutton & Mid-Surrey Reviews (74)

Total of 74, showing 41-60
9.9

Right at Home Sutton & Mid-Surrey has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home Sutton & Mid-Surrey has 74 reviews.

Overall Experience

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Review from Tracey (Daughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot emphasise how happy Mum and I are with the service you are providing, thank you very much.

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Review from M P (Son of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided by a core team of regular carers over several years has been excellent. Always go the extra mile to ensure Mum’s comfort and well-being.

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Review from Anne G (Daughter of Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and compassionate standard of care. All carers had a very polite friendly manner. They made me feel totally at ease from day one and there was never any worries regarding confidentiality and safety on entering our home. They made it possible for us to care for our mum at home with
dignity. They were truly wonderful.

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Review from Fiona F (Daughter of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted several agencies when my mother was discharged from hospital last year. The response I received from Right at Home was exceptional, the office staff could not have been more helpful and the carers are excellent.

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Review from Lesley B (Daughter-in-law of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have provided care and support services for mum over the past 6 months.
Carers are regular and reliable, unlike her former care provider when mum would dread who would turn up!
Carers really do care and consistently deliver excellent services.
Communication with the highly professional
office staff is superb. We are kept informed of any incidents/concerns as they arise.
We are so thankful that we "found" Right At Home and cannot thank the team enough for their exemplary services.
Without the Right At Home carers, mum could not stay in her own home which is her primary desire.

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Review from Harry C (Client) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the service and will use it again as and when required. My wife has made a good recovery thanks to your help.

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Review from Alison (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and we feel she needs the stability of staying in her own home, with all the familiar things around her, which is what live-in care has enabled her to do.
We started with carers coming in on a daily basis. By September it was clear she needed 24-hour care. We cannot fault the carers,
carefully chosen by the Right at Home team. Each one, although very different, has taken time to get to know Mum and her ways. They have shown genuine care, friendship, respect and real affection for Mum, despite her dementia which can make that a little challenging at times. With gentle firmness when needed, they have given her the companionship and stimulation that she needs and overall have given us peace of mind, knowing someone is there. Each one has become part of our family. All have been very reliable, trustworthy and proactive in the ways they help mum to cope with day to day living. The office staff are always on hand should problems arise and take their responsibilities seriously.

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Review from Carol B (Daughter of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the carers who looked after my mum to be professional, caring and empathetic which in my view are the most important qualities in a carer. I have also found the organisation very willing to accommodate changes in care and to provide care at short notice when they can. Very pleased
with the care that has been provided by Right at Home over the last few years.

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Review from Hilary (Sister of Client) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was suffering from early onset dementia and type 1 diabetes and I needed to put in place extra care for him particularly for when I was away. My brother was not the easiest to accommodate being fiercely independent. Because of his illness, he was resistant to accepting any form of help
except mine. Homecare went out of their way to set up a plan to get to know him, and help to build his confidence in them, by making frequent short visits and occasionally ringing him to check everything was fine. After each meeting, they reported back to me. I felt that they were on the one hand very efficient and detailed in their paperwork and on the other hand fully empathic, patient and genuinely very caring, tailoring their care very specifically to the needs of my brother. They were also extremely flexible and accommodating, and able to adjust to change quickly. I had total confidence in the Epsom branch and have no hesitation in recommending them very highly.

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Review from Fabian H (Nephew of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies who looked after my late uncle did a good professional job. Those that he saw more frequently he came to recognise and enjoyed their company. Their supervisor was particularly efficient and responsive to my uncle's changing care needs.

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Review from John W (Son of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found our carer and other team members extremely helpful and professional in the care they provide to my mum.

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Review from Anne B (Daughter of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On researching this agency, I found their information very clear and the person on the phone very understanding and helpful.
The carers took great care of my dad even though his dementia could make things difficult for them. The carers were always cheerful.
When the staff came to do an assessment
to form the care plan I found it easy to talk to them and the visit was not intrusive.

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Review from Jo (Daughter of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home took time to get to know mum so that they could appoint the right carers for her. The ladies who look after our mum are lovely - they are so caring and go out of their way to accommodate her needs. As Right at Home ensures consistency of care, the carers have been able to build a relationship
with both mum and dad. We would thoroughly recommend them.

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Review from Duke M (Son of Client) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Current live-in carer treats my mother very well & has a real affection for her, as have others previously & respects her home which a few in the past were not so good at. The management team is very reasonable & seeks to maintain high standards amongst its carers.

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Review from Frank (Client) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Start date of service 24/5/16. In the first year of the service, it was a bit wobbly at the start with the timing of visits not properly set up but soon amended & with the care givers, first 2 visits not set until the 3rd visit. After that, every went smoothly until my care giver left. Then had a few
after that. All were good & helpful. I am pleased so far with the service & if asked would more or less recommend it to people. If I was not satisfied, I would not be contributing to the cost & would have changed to another service. I hope the next year will be as good & progress with stability.

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Review from Julie (Daughter of Client) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly caring and reliable. My mother used to look forward to seeing her carer as she took an interest in my mother and father's life and her family. She arrived very punctual and always explained things clearly.

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Review from J E (Niece of Client) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that all the staff who have been involved in my Aunt's care have been extremely kind and patient. She is a very anxious lady and they have been very understanding of all her needs. Her personal care is treated with great respect.

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Review from Gill W (Daughter of Client) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home have provided a professional service to my mother and have been reliable, caring, flexible and proactive in coming up with ideas to help her in her day to day life at home where she grapples with the challenge of a poor short term memory. My sister and I feel that we can trust Right at
Home in the day to day care and have lifted that burden from us. The carers are good communicators about any issues that arise and deal with my mother in a sensitive way.

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Review from Claudette (Daughter of Client) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Right At Home Sutton and Epsom is responsive, flexible, dedicated and takes pride in their work. More importantly to our family is that in addition to these qualities, the Carers, at the sharp end, are trustworthy and passionate about their jobs. They show such devotion and love to my parents
and never fail to bring laughter to the house to brighten up the day. In the three years that Right at Home has provided the care, we have gone from care 1 hour a day to 24-hour care over the last 3 months. From a very special carer, who has been in place since 2014, to the most recent arrivals, they all bring their own special qualities to bear and work seamlessly as a team. It is a testament to the service they provide that we rely on them to enable my parents to remain in their own home. It would be unrealistic to say that there had never been any problems. But Right at Home have always taken their responsibilities seriously and all issues have been resolved amicably. Thank you.

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Review from Alison (Daughter of Client) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Right at Home and would not hesitate to recommend them. The carers have never let my mother down and are always respectful, friendly and helpful. Hourly visits are not rushed and there is always time for a chat as well as personal care and household chores.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Right at Home Sutton & Mid-Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home Sutton & Mid-Surrey is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Sutton & Mid-Surrey is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (8)

Tim

Tim Haigh

Job Title: Managing Director

Joined: 2010

Tim opened Right At Home Sutton and Mid Surrey in 2010.


Jo

Jo Davies

Job Title: Registered Manager

Joined: 2016

Jo joined Right at Home in 2016 as a Registered Manager.


Alison

Alison Sherrell

Job Title: Deputy Registered Manager

Joined: 2017

Alison joined Right at Home in 2017 as a Deputy Registered Manager.


Tina

Tina Toms

Job Title: Deputy Registered Manager

Joined: 2017

Tina joined Right at Home in 2017 as a Deputy Registered Manager.


Samantha

Samantha Healy

Job Title: Care Coordinator

Joined: 2023

Samantha joined Right at Home in 2023 as a Care Coordinator


Anne

Anne Thomas-Moore

Job Title: Care Manager

Joined: 2021

Ann joined Right at Home in 2021 as a Care Assistant and has worked her way up to Senior Carer, Deputy Care Manager and now Care Manager.


Charlotte

Charlotte Danielsen

Job Title: Recruitment Coordinator

Joined: 2024

Charlotte joined Right at Home in July 2024 as a recruiter.


Maeve

Maeve McMillan

Job Title: Community Relations Manager

Joined: 2024

Maeve McMillan is the Community Relations Manager at Right at Home. With a background in psychology and cognitive neuroscience, Maeve previously worked with a private mental health company, where she developed a deep understanding of individual needs and overall well-being. Her transition to Right at Home was driven by her passion for ensuring that everyone receives exceptional care and support.


Maeve shares, “I believe that everyone should receive the highest possible care no matter who they are. That’s why I chose Right at Home. Engaging with the community and helping those in need is the most rewarding aspect of my work.”


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